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Sunny View At Sandcastle – Avis

3 out of 5
Sunny View At Sandcastle
Main Street, Ocho Rios, Saint Ann

Avis

6,4
Note de 10 – Excellent, d’après 5 avis sur 25." "
Note de 8 – Bien, d’après 6 avis sur 25." "
Note de 6 – Acceptable, d’après 6 avis sur 25." "
Note de 4 – Médiocre, d’après 5 avis sur 25." "
Note de 2 – Terrible, d’après 3 avis sur 25." "

8,2/10

Propreté

7,6/10

Service et personnel

7,0/10

Commodités

7,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Tia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was comfortable. This was my second time staying here so I kinda knew what to expect. Location is on the ground floor which is nice. Keyless entry and also has housekeeping services. Shower is a little small but all in all room is a great stay for single or 2 people.
Séjour de 5 nuits en décembre 2023
Whygee a répondu le 12 déc. 2023
Thanks for staying us. We're glad you enjoyed your stay.

4/10 – Médiocre

Ellen

Voyage de couple
Points faibles : Propreté
First the check in process was easy. However, I had to wait to get wifi information which was a bit of an inconvenience as a foreigner trying to stay connected. Upon arrival, the apartment was covered with red ants crawling everywhere. They say it was from the recent rain and they would come to spray. My local boyfriend came to the room and pulled out all the furniture to sweep. He shook the dusty covers from the bed and more ants. We later found that dishes were put away dirty inside the cupboard. The pillows are not clean. The housekeeper said she puts them in the sun but does not wash the pillows. Only puts on clean pillow cases. They were gross with old drool from previous guests. Bring your own pillows! Also, only one set of towels per guest. Would be great to provide extra towels and sheets.
Séjour de 4 nuits en juin 2023
whygee a répondu le 9 juill. 2023
We are sorry that you did not have a good experience staying with us. We will definitely seek to improve.

4/10 – Médiocre

Adrian

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Staff didn’t have any records of my booking. Then had to contact the owner. Had issues getting the power on in the unit, and had to wait to get the Wi-Fi code some days after. The lock also posed somewhat of a challenge.
Séjour de 7 nuits en avril 2023
Whygee a répondu le 14 avr. 2023
Apologies for any unfortunate experience you might have had with your stay. However I don't believe we were contacted by you about your booking as the housekeeper had all your information. Thanks for staying with us.

10/10 – Excellent

Rhonda, Brampton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Whygee a répondu le 29 mars 2023
Thanks for the positive feedback. We always strive to give good service.

2/10 – Terrible

Elena

Séjour de 2 nuits en janvier 2023
whygee a répondu le 6 janv. 2023
Sorry you had a bad time. Please let us know about it and how we can help.

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and comfortable
Séjour de 1 nuit en décembre 2022
Nick a répondu le 29 déc. 2022
Thank you

4/10 – Médiocre

Roberta

Séjour de 2 nuits en septembre 2022

6/10 – Acceptable

Amanda Brown

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was a decent room just wish that the sleep sofa wasn’t lumpy and also took 4 days to get a replacement shower head and the shower was tiny 3ft by 3ft felt claustrophobic in it And we never got our room cleaned once by the housekeeper had to buy our own toilet paper etc Other than that great place great people and the restaurant had delicious food and affordable
Séjour de 8 nuits en août 2022
whygee a répondu le 4 sept. 2022
The housekeeper went there two times and saw them and I asked them what they wanted and they said that they where okay, I asked about the room and they said that they only wanted one toilet paper and I even gave them my number to call if needed but they did not.

8/10 – Bien

Giselle

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed my stay.
Séjour de 2 nuits en août 2022
whygee a répondu le 21 août 2022
Your comments are noted

6/10 – Acceptable

Ian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My only problems was with the water shortage from time to time
Séjour de 9 nuits en juin 2022
whygee a répondu le 14 août 2022
We are working on it.

6/10 – Acceptable

Makeba

Points forts : Propreté
The property was fine like that it was secured with security 24hrs. However my Studio was ok but the bathroom was incredible small .
Séjour de 4 nuits en novembre 2021
Whygee a répondu le 1 déc. 2021
Dear Makeba We're glad you enjoyed your stay. Yvonne

8/10 – Bien

Davone

Points forts : Service et personnel, confort de la chambre
Great stay. Enjoy the pool.
The manager will happily respond to your call if you need assistance. Happily enjoyed our stay. Pool and beach hours a kinda weird tho, but when you get it, you get it.
Séjour de 5 nuits en novembre 2021
whygee a répondu le 30 déc. 2021
Happy you had a great stay!

4/10 – Médiocre

John

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Not at all worth the price
There was no hot water in the shower, and low water pressure. There was difficulty checking in, many phone calls needed to be made. Restaurant on property was subpar service expensive.
Séjour de 1 nuit en septembre 2021
Why gee a répondu le 18 sept. 2021
We try to make our guests comfortable. Sorry that was not your experience.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Property was eco friendly my stay was good
Séjour de 4 nuits en juillet 2021
Nicholson a répondu le 23 juill. 2021
Thanks

4/10 – Médiocre

Voyageur vérifié

Points faibles : Commodités, état et installations de l’hébergement
The room that I was staying into has a lot of red ants the bathroom was very small especially the tub
Séjour de 5 nuits en mai 2021
Nicholson a répondu le 22 mai 2021
We are sorry for your experience. Our housekeeper said you did not complain while you were there. We'd love to have you back to make up for this.

10/10 – Excellent

Dionne

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The friendliness of the staff the service and the food
Séjour de 5 nuits en août 2020
Nicholson a répondu le 20 août 2020
Thanks for the feedback!

8/10 – Bien

Christal

Voyage en groupe
Points forts : Propreté, confort de la chambre
COVID-19
The stay was nice being that COVID-19 was about we couldn't swim but we enjoyed our stay nonetheless. The housekeeper, Dianne was fantastic, very helpful and great customer service. You need more like her.
Séjour de 4 nuits en mars 2020
Yvonne a répondu le 25 mars 2020
Thank you. Please come again

2/10 – Terrible

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Location of the property was superb. Truthfully the outside hallway light shone right into the room so the room was never fully dark. The shower was very tight. Overall though room very clean and the owners were extremely responsive.
Séjour de 2 nuits en décembre 2019
None a répondu le 15 janv. 2020
Thanks for your feedback and for being our guest.

6/10 – Acceptable

Charles, Orlando

Voyage en famille
The towels had furs that were left on tour skin, For the first two days no cable tv the shower was small. Love the location and the beach it’s a central area which is really good.
Séjour de 6 nuits en octobre 2019
Yvonne a répondu le 23 oct. 2019
Hello Thanks for booking and staying with us. For you inconvenience when you come by back you'll get a free night.

10/10 – Excellent

PETER

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good for price
All inclusive for the price of one hotel room. Had beach. Pool is small. I highly recommend.
Séjour de 2 nuits en août 2019
none a répondu le 4 sept. 2019
Thanks for your feedback.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I was able to call a lady that i know that have rooms there for rent and she happen to have one like i needed for 3 adult if it was not for her we would not have had a place to stay the room that we got through cheap ticket was not the room that you all were offering on your website it was different i would like to have a refund from cheap ticket
Séjour de 7 nuits en juillet 2019
NickyG a répondu le 24 juill. 2019
We are sorry that the guest had this unfortunate experience, The apartment is advertised as a studio with a queen sized bed and a sofa bed and there are photos to support this. There is no ambiguous information on the website.

10/10 – Excellent

Charles

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en mai 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2019
NickeyG a répondu le 11 avr. 2019
We received no complaints from this guest. We hope they had a great time.