Hello Wendy! We thank you for your feedback however, with same day booking, it gave us limited time to get everything in place. We called housekeeping to go and check to ensure you had ample towels and linens. Our style of choice is traditional and may not be your preference but we have other guests that greatly appreciate the traditional and classic look. We are always a message or a phone call away, if one is unable to understand the functionality of appliances. Thanks and have a wonderful day!

Thank you Susan! We will always be happy to welcome you and your family! Next time, we’ll have all that was suggested. Thank you for choosing to stay with us.

Thank you Kerry-Ann for your review.

We thank you for your stay with us at our private Two Bedroom Condo Apt A31 at the Sandcastle Resorts, Your Home Away from Home. We do apologize for the few cats that are around the compound and nearby areas. We believe that animals such as cats are wonderful creatures and bring a charm to the resort. It has been noted that we are located on the second floor of the resort (ground, first and second floor) and the method of reaching the top floor is via staircase. Again, we do apologize for the inconvience caused. Our numbers are on the expedia's contact page as well as email addresses. The keys for the upstairs patio are normally at the front desk and here you would be given the code for the Apartment (we have an coded keypad upon entry). Indeed, as per our conversation and on the expedia website we offer limited housekeeping at a cost of USD20 per cleaning. We did agree at USD10 for the housekeeping, however you refused and wanted a refund. Please note, the reason for limited housekeeping we have had guests that rather not have their place cleaned until after check out. With this said, our housekeeper did indeed give you her number if you had required her services. Also, we only have one Two Bedroom Penthouse as advertised therefore your request to be moved to another room could not be fulfilled. Furthermore, the Condo had recently been renovated and as such there was no need for additional maintanance. Note, the square footage is on the website. We take pride in having a good standard of cleanliness and pest control. We are of health standard compliance. Again, we do appreciate your stay and your feedback. Pleasing our guests is always a pleasure. Sincerely, Management

Thank you for your stay with us. We will look into all your concerns. We are appreciative of your feedback. Sincerely, Denise

We thank you for choosing us and hope to see you again. Best Regards, Rachael