4/10 – Médiocre
Rosy M.
19 août 2025
Points forts : Propreté
The location, architecture, and the ambience are great. We loved the décor, kitchen layout, comfy beds & laundry. But no welcome manual with WIFI, info on operations or jacuzzi (which isn’t a pool as claimed) or "mgr" contact info. No front door key was provided. To lock home, we had to enter and exit past the trashcans on the side of the house... degrading. No garage parking as claimed or “entire home” or bike usage granted. A pair of entry French doors opening onto the courtyard didn’t properly close or lock, manager claimed had been secured WITH A ZIP TIE, risking guests’ safety. The property didn’t offer local channels or network tv. Guests not allowed to control the AC but managed remotely and at one point 62 degrees!Electronic remote for window coverings in 1 bedroom non-op & fixed in an OPEN position facing social courtyard, denying guest privacy. Patio lawn cushions terribly stained.Property mgr appears non-compliant with California state law requiring RE license for mgmt. Due to misunderstanding re pets, we were unreasonably ask to leave early and property soon relisted at 400 more per night, keeping our money, and going silent re any credit for the last two nights or to document for us the added fees for cleaning (which we offered to pay). And our VRBO inbox exchange is no longer accessible. From the preview on 7/20/25 until the threats on 8/3/25, we felt mistreated and misled. We will stay at St. Malo again, but never at this property! Creepy.
Rosy M.
Séjour de 11 nuits en juillet 2025