6/10 Okay
Lisa F.
Apr 8, 2024
Bad management
The condo itself is fine—a little dated but clean & comfortable. However, I had problems from the minute we checked in that weren’t resolved in a timely manner. First, both the sign in the parking lot & the emails I received in advance of our stay said that we had to use the parking permit or we might get towed. When I arrived at the condo, I looked all over for a parking permit & couldn’t find one. I contacted Vacasa, the management company, who said they would look into it. I still didn’t hear from them after 3 hours & I wanted to go to bed after a long drive there. I contacted them again & they said that no permit was needed at this time of year—but I had to contact them to find this out. Next, I opened the closet in the bedroom & found a pile of linens on the floor. Again I contacted the management company & they said they were probably used linens & that they would alert housekeeping. I expected new, clean extra blankets to be delivered but they never were. Finally, there were ants in the bathroom. The management company did send someone to put traps down but at this point I was very disgusted & couldn’t sleep comfortably not knowing what else might be crawling around.
The building was old & looked a little run down, but the condo itself was fine for my daughter & me for the weekend. It was directly across the street from the convention center, which was the reason we were there. For the money it was a good deal, but I can’t recommend it because of the management.
Lisa F.
Stayed 2 nights in Apr 2024