Property amenity
Check availability

Reviews of Residence Inn Marriott Ocala

3 out of 5
Residence Inn Marriott Ocala
3610 SW 38th Ave, Ocala, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 361 reviews" "
Rating 8 - Good. 74 out of 361 reviews" "
Rating 6 - Okay. 29 out of 361 reviews" "
Rating 4 - Poor. 21 out of 361 reviews" "
Rating 2 - Terrible. 18 out of 361 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 5 nights in Apr 2024
Response from Kevin on Apr 22, 2024
Dear James,Thank you for the great review and for staying with us!Safe travels always,

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mgr on Mar 27, 2024
Thank you

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mgr on Jan 20, 2024
Thank you

6/10 Okay

Melinda

Liked: Staff & service
January 2, 2024 stay
Room was old outdated. Couch had stains. Toilet was stained. Room smelling like curry and garlic. Mattress old and too firm.
Stayed 1 night in Jan 2024
Response from Mgr on Jan 20, 2024
We like to Apologize for our room not being up to our Standards. Make sure to pass the information to our Departments heads.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and good customer service
Overall it was very good. The only negative is that our room was a bit musty smelling the entire time. We thought maybe the room had not been used for a while but came to the conclusion that it was pet related since this is a pet-friendly hotel. It seems that pets should be limited to certain rooms while all other rooms should be pet free. This seems to be more and more of a problem at many places these days. Otherwise we loved it.
Stayed 2 nights in Dec 2023
Response from Kevin on Jan 6, 2024
Dear Geoffrey,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn Ocala.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Kevin on Jan 2, 2024
Hi Michael,Thanks, you so much for staying and we are delighted you enjoyed your stay with us!Wishing you safe travels always,

8/10 Good

Mercy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mgr on Dec 20, 2023
Thank you

4/10 Poor

Beth, Colorado Springs

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: size of rooms, gluten free options on breakfast bar Cons: fireplace didnt work, asked and never repaired. Ran out of toilet paper and washclothes. Asked for more told they were out 👀
Stayed 3 nights in Dec 2023
Response from Kevin on Dec 19, 2023
Hi Beth,Thank you for staying with us and for your feedback on your stay with us. I apologize for the concerns and rest assured these concerns will be addressed with our hotels leadership teams. Thank you again for sharing your recent experience with us and we wish you safe travels always.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from MGR on Dec 11, 2023
Thank you

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, it’s a fair place to stay no issues very comfortable
Stayed 3 nights in Nov 2023
Response from Mgr on Dec 8, 2023
Thank you

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MGR on Dec 7, 2023
Thank you & Happy Holidays

8/10 Good

Brooks

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had stayed at this property about 10 years ago and it was in really great shape back then. We recently needed to stay the night and the staff are very friendly and everything about the customer service was excellent. The facility is getting really beat-up. The halls had a funky scent which both my wife and I commented on. The room was clean as it could be and the bed was comfortable. The location is great right near the interstate with plenty of food options. Our only complaint is the the facility really needs to be updated to compete with other hotels in the area.
Stayed 1 night in Dec 2023
Response from MGR on Dec 7, 2023
We would agree on the upgrades we are in to have a full Renovations in 2026. We are looking forward to the new look. Glad overall your stay went well. Happy Holidays.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kevin on Nov 21, 2023
Greetings Priscilla,Thank you so very much for the 10 out of 10 score!We are delighted that you enjoyed your stay and wish you safe travels always.

10/10 Excellent

Adam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad location and property was overall clean.
Stayed 3 nights in Nov 2023
Response from Management on Nov 10, 2023
Thank you & Safe Travels

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service at the front desk! Thanks Kevin!
Stayed 2 nights in Nov 2023
Response from Anna on Nov 9, 2023
We appreciate your feedback Mr. John and hope to see you again in a future reservation. Please let us know if we can do anything for you. I will forward your reply and share with my management team.Stay safe.

10/10 Excellent

Lashondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and customer service was great
Stayed 1 night in Oct 2023
Response from Kevin on Oct 31, 2023
Dear Lashondra,Thank you very much for your excellent feedback and we are so glad you enjoyed your stay with us!

6/10 Okay

Leigh

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The associates were friendly and accommodating. However, we booked a four night stay for four people and were told that our room would only be serviced on the third day. I didn't mind this but if the room is only serviced once in 3 days and you know there are four people, then why only 3 towels in the bathroom, one makeup wipe on the counter? If you don't want to service the room every day then think about the amount of items a family of four would need. Why should we be inconvenienced every time we need a fresh towel. At least enough items for everyone to have their own towels... The continental breakfast was very unappealing as well, and the associate was rude to my child when he didn't engage with her. He's 8.
Stayed 4 nights in Oct 2023
Response from Kevin on Oct 17, 2023
Dear Leigh,Thank you for taking the time to share your thoughts regarding your concerns during your stay. We apologize that your stay with us was not as it should have been. We appreciate you bringing it to our attention. We will share your message appropriately within the management team.

10/10 Excellent

Shajava

Stayed 2 nights in Sep 2023
Response from Kevin on Oct 4, 2023
Dear Shajava,,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn Ocala.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Sincerely,

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Wet washcloth on the shower rail. Hair in the trash can. Other than that, nice staff.
Stayed 1 night in Sep 2023
Response from MGR on Sep 19, 2023
Apologize, for the missed items in the room Been happy to taken care of it during your stay. Appreciate the Staff being great during your stay.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff great property convent location
Stayed 1 night in Sep 2023
Response from Kevin on Oct 4, 2023
Dear Debra,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn Ocala.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Residence Inn.

10/10 Excellent

Richard, Satellite Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Thank you

8/10 Good

Heman, Eagle River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valeria greeted us and she was great! Good hotel and overall, great experience. Will stay again in future travels.
Stayed 3 nights in Aug 2023
Response from manager on Aug 12, 2023
Always a Pleasure to hear great comments about our staff

10/10 Excellent

Shana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff I met were all wonderful. Our first day, the receptionist put us in a room close by our car after the conversation about parking occurred. My stay was very pleasant. The room was impeccable. Everyone even down to housekeeping was thoughtful. Everything thing we needed they were so helpful. I'm out in Ocala again, I will definitely go back. We'll stick with tried and true. Thank you everyone at Marriott Inn in Ocala!!!
Stayed 3 nights in May 2023
Response from Anna on Jul 1, 2023
It was our pleasure to accommodate you Ms. Shana and glad to hear that your stay with us was very wonderful, I will forward your compliments to our management staff and we look forward to seeing you in upcoming stays, and you stay safe and safe travels.

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location. Close to everything. Staff is nice and breakfast in the morning has great choices. This was our second time staying there.
Stayed 3 nights in Jun 2023
Response from Anna on Jul 1, 2023
Thank you Ms. Alissa for the compliments I will pass them along to our Management and we look forward to seeing you again, safe travels.

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kevin on Jun 13, 2023
Dear Zaneta,We are delighted that you had a great stay with us!Many thanks for giving us a 10 out of 10!Wishing you safe travels always,

6/10 Okay

Tara

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Room was dated and not very clean
Stayed 2 nights in Jun 2023
Response from Kevin on Jun 13, 2023
Dear Tara,Thank you for your feedback. We apologize that your stay with us was not a perfect stay. I have shared your concerns with the hotels housekeeping team. Once again, we thank you for staying with us and for your valuable feedback.

10/10 Excellent

thomas

Stayed 4 nights in May 2023
Response from Kevin on Jun 4, 2023
Dear Thomas,We thank you for your excellent scoring on your recent stay with us! We are delighted you enjoyed your stay and wish you safe travels always..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean. The room was very comfortable.
Stayed 1 night in May 2023
Response from Kevin on May 22, 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The room was spacious and clean. Kitchenette provided everything we needed for a comfortable stay. We highly recommend this motel!
Stayed 1 night in May 2023
Response from Kevin on May 22, 2023
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Lindsay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our 3rd visit to this hotel due to showing horses at WEC. Cons: Kitchen staff is extremely rude and confrontational. “Rose” has been an issue during all of our stays and monitors the breakfast area like the “soup nat from sienfield” I have spoken with manager Kevin and was told “not to stay at his property if I had any issues with Rose.” It’s really a shame this issue doesn’t get addressed as their have been multiple complaints dating back over a year about her rude inhospitable behavior. PROS: Front desk staff & housekeeping extremely friendly and helpful. Always smiling and willing to help with anything that needs to be done. The room was comfortable and clean. The pool was clean and had great lounge areas. We love the “apartment” feel of the rooms the full kitchen is great! especially bc we are there for 4-7 days with a child. The location is safe and there is shopping and dining close by.
Stayed 5 nights in May 2023
Response from Kevin on May 11, 2023
Dear Lindsey,Thank you for bringing this matter up to our attention again. The concerns with the associate you are speaking about has been handled and addressed by the company. Thank you for your valued feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced!
Stayed 1 night in May 2023
Response from Manager on May 4, 2023
Thank you :)

10/10 Excellent

Patricia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, quiet, polite staff, great room and parking, and great breakfast
Stayed 2 nights in Apr 2023
Response from Mgr on Apr 18, 2023
Thank you

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Mgr on Apr 5, 2023
Thank you

6/10 Okay

corey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Mgr on Apr 21, 2023
Thank you

10/10 Excellent

Patrick

Stayed 6 nights in Mar 2023
Response from Mgr on Apr 18, 2023
Thank you

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied stay
Disappointed about the hotel, the room picture was misleading, included a fireplace and there was none , no soap for hand washing in the bathroom, the tub was clogged very slow draining, blood stained shower curtain. I reported to front desk and they offered to take care next day in the morning. The breakfast was good.
Stayed 2 nights in Mar 2023
Response from Kevin on Mar 20, 2023
Dear Margaret,Thank you for choosing to stay at the Residence Inn Ocala. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent your concerns from occurring in the future. Thank you once again for sharing this information with us.

2/10 Terrible

Alexandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this property. They charged my card twice and were unwilling to assist in fixing the problem.
Response from Kevin on Mar 18, 2023
Dear Alexandra,I will be reaching out to you on your billing, I believe I have an explanation on your billing for you.Talk soon,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mgr on Mar 13, 2023
Thank you so much Enjoy rest of your year.

2/10 Terrible

Brenda

Stayed 6 nights in Mar 2023
Response from Mgr on Apr 5, 2023
Sorry that your stay was not up to par as it should have been do hope that if you visit again in the near future your stay will be better and rewarding.

6/10 Okay

Geraldine

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was OK.
The mid-stay changeover from proper plates and cutlery to plastic-wrapped plastic was very disappointing and wasteful. One of the breakfast staff was arrogant and bossy, criticising us for using the wooden board beside the toaster for slicing a bagel, for example. Apparently this encouraged germs and we should have used a plate. She then stood, watching proceedings, like a prison warden. The room was comfortable and provided all our needs. Other staff members very pleasant. Disappointed by lack of bar and restaurant, even though Marriott's own website says there is one. The breakfast was adequate, but no more than that. No restaurants with walking distance due to location, so car essential. Good laundry facilities, pool and sitting out areas.
Stayed 5 nights in Feb 2023
Response from Kevin on Mar 1, 2023
Dear Geraldine,Thank you for taking the time to share your valuable feedback. I am the Front Office Manager at the Residence Inn Ocala. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described is not characteristic of the level of service our associates strive to provide. We will share this feedback with the appropriate leadership team to ensure this does not occur in the future. Thank you again for sharing this information with us.Warmest regards,

8/10 Good

Cheryl, Farmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and decent breakfast, but the best was the friendly staff.
Stayed 6 nights in Jan 2023
Response from Manager on Feb 1, 2023
Thank you very much & have a great rest of the year.

6/10 Okay

Shawn

Travelled with family and small children
Disliked: Staff & service, amenities
Property is beautiful kitchen staff and night worker rude not friendly. Some staff friendly in the morning
Stayed 1 night in Jan 2023
Response from Kevin on Jan 30, 2023
Dear Shawn, Thank you for taking the time to share your recent experience at our hotel. Receiving a warm and friendly welcome during your visit to sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at Residence Inn Ocala.In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel teams in order to improve our so they can embrace this as a teachable moment. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to Ocala.

4/10 Poor

chad

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed xmas eve, front desk lady was very nice. room was clean. check in and out was extremely fast.
Response from Kevin on Dec 27, 2022
Happy Holidays Alicia!Thank you for your kind words about your recent stay with us. I will be sure to share them with the team.

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Having a separate room and kitchen was wonderful, but everything was filthy. Boogers on the wall, hair balls under the sofa couch, staind linens, and sagging wallpaper. We were at least excited for the hot tub, but that was drained and not in use. That being said the staff was the friendliest I've come across and the location is extremely convenient.
Response from Kevin on Dec 20, 2022
Dear Michelle, We recognize your time is valuable and appreciate the feedback you have provided to us on your recent stay.Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Residence Inn Ocala, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Ocala!

10/10 Excellent

Cynthia, Poinciana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. General Manager Royce is magnificent! 2. All Front Desk Staff is amazing! 3. Manager Kevin is splendid, delightful and super accommodating! 4. Keo, Day Front Desk, is sweet and charming! 5. Karalese, Night Front Desk, is pleasant and lovely! 6. Ezio, Technician, is kind and obliging! 7. Lawrence, Technician, is considerate and helpful! 8. Dining Room Staff is efficient! 9. Complimentary breakfast is high quality and plentiful with enticing hot selections daily! 10. Bedroom accommodations are comfortable, sizable, welcoming and well-decorated! 11. Our 6-night stay was wonderful! We highly recommend this convenient and desirable property!
Stayed 5 nights in Nov 2022
Response from Kevin on Nov 28, 2022
Hi again Cynthia and Warren!Thanks a bunch for this wonderful review and we truly home to see you both again should your plans lead you back to Ocala.Warmest regards,

10/10 Excellent

Jacqueline, savannah

4/10 Poor

Kimberly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I requested a late check out. I was told I could not check out late. I had remote work to do and the internet was down. I could not connect on my laptop and had to use my phone to do work remotely and it took longer than usual to do it this way. Because I could get a late check, I did not have enough time to shower and had to leave un-showered for my next appointment. Very embarrassing. Also, when I did check out, I realized that I was charged more for my room through hotels.com than the actual room rate. Not happy about that either.
Stayed 1 night in Oct 2022
Response from Hotel on Oct 26, 2022
Dear Kimberly Ball,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of Kimberly is an isolated issue. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 5, 2022
Thank you