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Rose Garden Inn – Avis

3 out of 5
Rose Garden Inn
2740 Telegraph Ave, Berkeley, CA

Avis

7,2

Bien

Note de 10 – Excellent, d’après 279 avis sur 1000." "
Note de 8 – Bien, d’après 344 avis sur 1000." "
Note de 6 – Acceptable, d’après 185 avis sur 1000." "
Note de 4 – Médiocre, d’après 98 avis sur 1000." "
Note de 2 – Terrible, d’après 94 avis sur 1000." "

7,4/10

Propreté

7,6/10

Service et personnel

7,0/10

Commodités

6,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté
Établissent correct, mais un peu décevant..
Séjour de 1 nuit en novembre 2019
Guest Experience Team a répondu le 29 nov. 2019
Dear Guest, We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating. Best wishes, Hotel Management

4/10 – Médiocre

PATRICK

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Déçu
Établissement propre mais bâtiment mal entendu et petit déjeuner mauvais.
Séjour de 2 nuits en octobre 2019
Customer Care Team a répondu le 20 oct. 2019
Dear Patrick, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

8/10 – Bien

France

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en septembre 2019
Customer Care Team a répondu le 19 sept. 2019
Dear France, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

6/10 – Acceptable

emmanuel

Cher pour la prestation offerte
Vacances familiales.Hotel correct , un peu vétuste, petit déjeuner frugale mais correct. Hygiène au minimum. Baignoire mal nettoyée. Beau jardin et parking gratuit c’est le grand point positif de cet hôtel.
Séjour de 1 nuit en août 2018

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hotel avec de belles terrasses fleuries
hotel tres typique, a l ancienne
Séjour de 1 nuit en mai 2017

10/10 – Excellent

Hester

Points forts : Propreté, service et personnel
Beautiful property, lovely accommodation but staff didn’t communicate with each other so well.
Séjour de 1 nuit en juin 2022
Customer Care Team a répondu le 1 juill. 2022
Hey Hester, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved our accommodation, and we hope you had a restful night at our property. We apologize for any communication issue you experienced during your stay, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We look forward to a chance to welcome you back and hope to delight you with an even better stay during your next trip to the area.

2/10 – Terrible

Kellsie

Voyage d’affaires
Points faibles : Commodités
This was previously a nice place to stay. Now though, no desk in the room, no closed captions on the TV, No ice in the icemaker, no breakfast. Also no Guaranteed parking- they'll give you a pass, but another guest can steal your spot and force you to park on the street. And then on top of all of that they charge me for the room even though I had paid in advance through Travelocity
Séjour de 2 nuits en juin 2022

6/10 – Acceptable

Janet

Points forts : Propreté
Points faibles : État et installations de l’hébergement
The gardens are lovely. The property is several one houses turned to hotel rooms and not in real good shape. I’m in my 70s and had to haul my suitcase up the stairs. Nobody warned me about this or offered to help. Everything was functional in my room but the people ahead of me at checkout complained about windows that wouldn’t open and no hot water. Go somewhere else.
Séjour de 1 nuit en juin 2022

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location in Berkeley is convenient for walking to stores and restaurants and the UC campus. The Inn is nicely landscaped and feels homey rather than like a motel chain. The service is outstanding for any request. Coffee in the lobby is delicious. The rooms that face the street are a bit noisy due to traffic, but the courtyard rooms are quiet. I highly recommend this inn.
Séjour de 2 nuits en juin 2022
Customer Care Team a répondu le 17 juin 2022
Hey Maria, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation cozy and the location convenient, and it feels great to know that our service impressed you so much. We are also happy to hear that you loved our coffee offering and that our property's landscaping was to your taste. Thank you for recommending our facility to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

2/10 – Terrible

Hamid

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2022
Customer Care Team a répondu le 15 juin 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

4/10 – Médiocre

jon

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Didn't stay, room was too hot.
Séjour de 2 nuits en juin 2022
Customer Care Team a répondu le 17 juin 2022
Hi Jon, We are sorry to hear that you chose not to stay with us recently. We apologize for the comfort issue you describe with the room, and we regret any inconvenience caused. We will discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

10/10 – Excellent

Cecilia

Voyage d’affaires
Points forts : Propreté, service et personnel
I loved the garden surrounding the hotel.
Séjour de 2 nuits en juin 2022
Customer Care Team a répondu le 14 juin 2022
Hey Cecilia, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved the garden surrounding the hotel, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

8/10 – Bien

janet, New York

Points forts : Propreté, état et installations de l’hébergement
There was NO maid service! No staff other than the front desk. They were very helpful but not enough!
Séjour de 4 nuits en juin 2022

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pretty and quaint. The only thing missing was a small microwave in the room.
Séjour de 4 nuits en mai 2022
Customer Care Team a répondu le 15 juin 2022
Hey Elizabeth, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property quaint and pretty, and we hope you had a good night's sleep at our property. We apologize for any disappointment with the expectation of a microwave in the room, and we regret any inconvenience caused. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

10/10 – Excellent

Lauren, Auburndale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2022

4/10 – Médiocre

James

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The room was tiny with no place to hang clothes. The curtains were hung with safety pins and the door jam was cracked as if someone had tried to break into the room. As a result, the door did not close completely. They advertise large and spacious rooms and charge a premium price, but the room I ended up with was very small and cramped.
Séjour de 3 nuits en mai 2022
Customer Care Team a répondu le 15 juin 2022
Hi James, We are very disappointed to hear that you did not have a wonderful stay with us. We are sorry that you didn't have the space you wanted in your room, and we regret the inconvenience caused. Please know that we have a variety of rooms available and in a range of sizes. We hope you'll come and stay with us again, and we request you to notify us when you make your reservation so that we can assist you with the room type that might suit you the best in terms of size. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issue you have highlighted with the door. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

4/10 – Médiocre

Thomas

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Disappointing
Run down, poorly maintained property
Séjour de 3 nuits en mai 2022
Customer Care Team a répondu le 18 mai 2022
Hi Thomas, We are very sorry to hear that you did not have a wonderful stay with us. Please know the maintenance conditions you describe are an exception to our guest commitment, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 – Acceptable

Hyung Do

Points faibles : Commodités
장원이나 환경이 좋아요 엘리베이터 충전하기 힘들고 옆방과 방음이 잘 안되요
Séjour de 2 nuits en mai 2022
Customer Care Team a répondu le 15 juin 2022
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

8/10 – Bien

Jane

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Comfortable hotel in Berkeley
Good hotel, well-located. The place is a little funky but was clean and had everything I needed. The outdoor tables were great for eating outdoors.
Séjour de 2 nuits en mai 2022
Customer Care Team a répondu le 12 mai 2022
Hey Jane, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found it clean and comfortable and adequate for your needs, and it's nice to read that our location suited you. We also hope you enjoyed the outdoor dining experience. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 – Terrible

Alan

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dingy, unfriendly, desperately in need of care, horrible bed. I had stayed there prior to the pandemic and it was quite good. COVID seems to have caused it to go to the dogs. The exterior on Telegraph seems the only thing still kept up, everything else is worthless.
Séjour de 2 nuits en mai 2022
Customer Care Team a répondu le 12 mai 2022
Hi Alan, We're very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 – Excellent

Jasmine Marie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a cute inn we stayed for 2 nights and honesty for the price it’s what’s you’d expect. The staff is pleasant and willing to help. Right across the street is a coffee shop and about a 15 min walk down and you’re on Berkeley campus. The area wasn’t too bad there’s a few tents and homeless wondering around but they were not a problem. The only thing is you can hear everything from the people passing in the halls and the walls are thin so beware
Séjour de 2 nuits en avril 2022

4/10 – Médiocre

Gabriel

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2022
Customer Care Team a répondu le 26 avr. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

2/10 – Terrible

Kurt

Voyage en famille
Points faibles : Service et personnel
Séjour de 2 nuits en avril 2022
Customer Care Team a répondu le 6 avr. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 – Acceptable

Marilyn, Gleason

Séjour de 1 nuit en mars 2022

4/10 – Médiocre

Diana

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
The towels were nice and soft. The general location is good - restaurants within walking distance. Everything else was mostly very sub-standard in Room 608 for my one night stay. There were 3 windows with no window coverings, one of which was in a toilet room with a large window right next to the toilet! The twin bed was made in such a way that the top covers barely covered the mattress, no less a full human! It was difficult to find an outlet for my phone charger and when I did, it was definitely not in a convenient location. I will not stay here again and now feel even more leery about the photos that are posted for hotels! This one's photos were very deceiving of what the rooms and property really are!
Séjour de 1 nuit en mars 2022
Customer Care Team a répondu le 30 mars 2022
Dear guest, Thank you for your review. We appreciate you telling us that you liked the towels, and it's nice to read that our location suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for the aspects of your room that did not impress you, and we deeply regret any inconvenience caused. We thank you for sharing your feedback with us as we hope to make continuous improvements based on what we learn from our guests. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 – Bien

Adam

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
The hotel is nice and everyone that works there is pleasant. But the room had a bad layout, the bed was next to the door the couch was butted against the fire place. Parts of the room looked unfinished and or dated. Could use some maintenance for minor dings and definitely they need new furnishings. The bed was comfy and I slept well and also the location is right where the action is in Berkeley on telegraph. Good times
Séjour de 1 nuit en mars 2022
Customer Care Team a répondu le 17 mars 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found the bed comfortable, and it's nice to read that you had a good night's rest at our property. We are also pleased to know that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area.

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2022
Customer Care Team a répondu le 9 mars 2022
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 – Bien

Phil

Points forts : Propreté, service et personnel et confort de la chambre.
Good value
It shows it’s age but there’s a certain charm that comes with it
Séjour de 1 nuit en février 2022
Customer Care Team a répondu le 1 mars 2022
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We also hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted. Our building is old, but, as you rightly point out, this adds to our charm. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

8/10 – Bien

Thora J

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022
Customer Care Team a répondu le 28 févr. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 – Excellent

Zabrina

Séjour de 1 nuit en février 2022

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the unique character of each room.
Séjour de 1 nuit en janvier 2022
Customer Care Team a répondu le 8 févr. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that you loved the unique character of each room, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a great property old hotel, so only internet in lobby.
Séjour de 2 nuits en janvier 2022

8/10 – Bien

THERON

Points forts : Propreté, service et personnel et confort de la chambre.
Charming place that's clearly a bit of an old building.
Séjour de 2 nuits en janvier 2022
Customer Care Team a répondu le 25 janv. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was comfortable and you had easy access to everything you needed. Your comment about the facility is duly noted. We do, as you rightly point out, occupy an older building, but, as you rightly point out, this adds to the charm of our hotel. We look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 – Excellent

Celia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The gardens and vintage furnishings are appealing.
Séjour de 6 nuits en décembre 2021
Guest Experience Team a répondu le 4 janv. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that the gardens and vintage furnishings appealed to you, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 – Acceptable

Joselyn

Voyage en famille
Points forts : Propreté, service et personnel
Centrally located, good transportation, nice garden. But website which said breakfast was offered was outdated.
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Maria

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021
Guest Experience Team a répondu le 31 déc. 2021
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

6/10 – Acceptable

David

Points forts : Propreté, service et personnel
Points faibles : Commodités
No closet in the room. No heater.
Séjour de 1 nuit en décembre 2021
Guest Experience Team a répondu le 29 déc. 2021
Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the disappointment you describe with the expectation of a closet or heater in the room, and we regret the inconvenience caused. Guest satisfaction is important to us, and we have forwarded your comments to management for review. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021
Guest Experience Team a répondu le 20 déc. 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome, genuine old Bed and Breakfast!
One of my favorite spots! Pandemic has taken out the breakfast and fun hangout in the cozy spots around the Inn options, sadly (and understandably!), but it still absolutely rocks, even if in a slightly haunted way. Reasonable prices, awesome old rooms. And its old, so understand that if you get a third floor room there is no elevator and the hot water takes a *while* to heat up. But a small price to pay for a rad spot, in the middle of Berkeley, and easy to get to the rest of the bay from there - or welcome visitors!
Séjour de 8 nuits en décembre 2021
Guest Experience Team a répondu le 15 déc. 2021
Dear guest, It is always wonderful to be considered one of our guests' favorite spots, and we appreciate your feedback - thank you! We are glad that you liked the rooms and found our price reasonable, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. As you rightly point out, due to COVID precautions, certain services and amenities may be reduced or unavailable at the moment. We regret the inconvenience caused, but this is to limit personal contact and minimize viral risks during the pandemic. We have also noted your comment about the elevator and hot water, and we sincerely hope that these aspects of your visit did not detract from the overall experience too much. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 – Excellent

Gilda

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021
Guest Experience Team a répondu le 13 déc. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 – Excellent

Cathy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property is funky and the walks are a little thin, but a good value.
Séjour de 1 nuit en décembre 2021
Guest Experience Team a répondu le 6 déc. 2021
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We hope your stay was relaxing and you had easy access to everything you needed. We apologize for the aspects of your visit that did not impress you, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 – Excellent

Shan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A really quaint place for a great price.
Séjour de 1 nuit en novembre 2021
Guest Experience Team a répondu le 1 déc. 2021
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 – Acceptable

Abigail

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
A Mixed Bag
This wonderfully eccentric property has rooms all over three adjacent buildings, and I was unlucky enough to get one that might have at one time been a large utility closet. Tiny, with a few critical things, like curtains, falling apart. No clothes closet was another inconvenience. So be sure to look at the room you're offered before agreeing to it. On the other hand the staff were helpful and tried their best. One explained to me that the property has recently changed hands and a lot of work is needed and underway. So stay tuned. UCBerkeley's campus and many attractions are only a few blocks away.
Séjour de 2 nuits en novembre 2021
Guest Experience Team a répondu le 30 nov. 2021
Dear guest, Thank you for your review. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we regret the inconvenience caused. We appreciate you taking the time to recognize our staff for their efforts to ensure a pleasant stay for you, and we hope you will be back to see our finished product when all of the renovations have been completed. Safe travels!

6/10 – Acceptable

Calvin

Points faibles : État et installations de l’hébergement
Internet access was spotty/poor. No late checkout option at all. Some windows were painted shut in my room. The only good thing was the price.
Séjour de 1 nuit en novembre 2021
Guest Experience Team a répondu le 25 nov. 2021
Dear guest, Thank you for taking the time to post your review. We appreciate you telling us that our price suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your requirements entirely. We apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We also want you to know that we generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please rest assured that we will be contacting our network provider to ensure that this was just a one-off incident. We sincerely hope that these issues will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The room was not clean. The Internet service didn’t work.
Séjour de 2 nuits en novembre 2021
Guest Experience Team a répondu le 22 nov. 2021
Dear guest, We are saddened to read that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. We are sorry to hear that you had difficulties with our WIFI. We generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.

10/10 – Excellent

Amanjeet

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best hotel in the area
Séjour de 1 nuit en novembre 2021
Guest Experience Team a répondu le 22 nov. 2021
Dear guest, It is always wonderful to be considered the best hotel in the area, and we appreciate your feedback - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

4/10 – Médiocre

Phoebe

Séjour de 2 nuits en novembre 2021

4/10 – Médiocre

Colin

Séjour de 1 nuit en novembre 2021

8/10 – Bien

mike and deana

Séjour de 1 nuit en novembre 2021

8/10 – Bien

kirk

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Room was great but no heat. Reception gave us an extra comforter which helped.
Séjour de 1 nuit en novembre 2021
Guest Experience Team a répondu le 12 nov. 2021
Dear guest, Thank you for the positive rating. We appreciate you telling us that you liked the room. Although we are sorry to hear that you had some comfort issues with the room, we are happy to know that the extra comforter provided by our front desk staff helped address your concern. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area.