Deluxe Room, 1 Queen Bed, Balcony | Balcony

Reviews of Rose Garden Inn

3 out of 5
Rose Garden Inn
2740 Telegraph Ave, Berkeley, CA

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hester

Liked: Cleanliness, staff & service
Beautiful property, lovely accommodation but staff didn’t communicate with each other so well.
Stayed 1 night in Jun 2022
Response from Customer Care Team on Jul 1, 2022
Hey Hester, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved our accommodation, and we hope you had a restful night at our property. We apologize for any communication issue you experienced during your stay, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We look forward to a chance to welcome you back and hope to delight you with an even better stay during your next trip to the area.

2/10 Terrible

Kellsie

Business traveller
Disliked: Amenities
This was previously a nice place to stay. Now though, no desk in the room, no closed captions on the TV, No ice in the icemaker, no breakfast. Also no Guaranteed parking- they'll give you a pass, but another guest can steal your spot and force you to park on the street. And then on top of all of that they charge me for the room even though I had paid in advance through Travelocity
Stayed 2 nights in Jun 2022

6/10 Okay

Janet

Liked: Cleanliness
Disliked: Property conditions & facilities
The gardens are lovely. The property is several one houses turned to hotel rooms and not in real good shape. I’m in my 70s and had to haul my suitcase up the stairs. Nobody warned me about this or offered to help. Everything was functional in my room but the people ahead of me at checkout complained about windows that wouldn’t open and no hot water. Go somewhere else.
Stayed 1 night in Jun 2022

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in Berkeley is convenient for walking to stores and restaurants and the UC campus. The Inn is nicely landscaped and feels homey rather than like a motel chain. The service is outstanding for any request. Coffee in the lobby is delicious. The rooms that face the street are a bit noisy due to traffic, but the courtyard rooms are quiet. I highly recommend this inn.
Stayed 2 nights in Jun 2022
Response from Customer Care Team on Jun 17, 2022
Hey Maria, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation cozy and the location convenient, and it feels great to know that our service impressed you so much. We are also happy to hear that you loved our coffee offering and that our property's landscaping was to your taste. Thank you for recommending our facility to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

2/10 Terrible

Hamid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Customer Care Team on Jun 15, 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

4/10 Poor

jon

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Didn't stay, room was too hot.
Stayed 2 nights in Jun 2022
Response from Customer Care Team on Jun 17, 2022
Hi Jon, We are sorry to hear that you chose not to stay with us recently. We apologize for the comfort issue you describe with the room, and we regret any inconvenience caused. We will discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service
I loved the garden surrounding the hotel.
Stayed 2 nights in Jun 2022
Response from Customer Care Team on Jun 14, 2022
Hey Cecilia, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved the garden surrounding the hotel, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

8/10 Good

janet, New York

Liked: Cleanliness, property conditions & facilities
There was NO maid service! No staff other than the front desk. They were very helpful but not enough!
Stayed 4 nights in Jun 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and quaint. The only thing missing was a small microwave in the room.
Stayed 4 nights in May 2022
Response from Customer Care Team on Jun 15, 2022
Hey Elizabeth, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property quaint and pretty, and we hope you had a good night's sleep at our property. We apologize for any disappointment with the expectation of a microwave in the room, and we regret any inconvenience caused. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

10/10 Excellent

Lauren, Auburndale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
The room was tiny with no place to hang clothes. The curtains were hung with safety pins and the door jam was cracked as if someone had tried to break into the room. As a result, the door did not close completely. They advertise large and spacious rooms and charge a premium price, but the room I ended up with was very small and cramped.
Stayed 3 nights in May 2022
Response from Customer Care Team on Jun 15, 2022
Hi James, We are very disappointed to hear that you did not have a wonderful stay with us. We are sorry that you didn't have the space you wanted in your room, and we regret the inconvenience caused. Please know that we have a variety of rooms available and in a range of sizes. We hope you'll come and stay with us again, and we request you to notify us when you make your reservation so that we can assist you with the room type that might suit you the best in terms of size. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issue you have highlighted with the door. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Run down, poorly maintained property
Stayed 3 nights in May 2022
Response from Customer Care Team on May 18, 2022
Hi Thomas, We are very sorry to hear that you did not have a wonderful stay with us. Please know the maintenance conditions you describe are an exception to our guest commitment, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable hotel in Berkeley
Good hotel, well-located. The place is a little funky but was clean and had everything I needed. The outdoor tables were great for eating outdoors.
Stayed 2 nights in May 2022
Response from Customer Care Team on May 12, 2022
Hey Jane, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found it clean and comfortable and adequate for your needs, and it's nice to read that our location suited you. We also hope you enjoyed the outdoor dining experience. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dingy, unfriendly, desperately in need of care, horrible bed. I had stayed there prior to the pandemic and it was quite good. COVID seems to have caused it to go to the dogs. The exterior on Telegraph seems the only thing still kept up, everything else is worthless.
Stayed 2 nights in May 2022
Response from Customer Care Team on May 12, 2022
Hi Alan, We're very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Jasmine Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute inn we stayed for 2 nights and honesty for the price it’s what’s you’d expect. The staff is pleasant and willing to help. Right across the street is a coffee shop and about a 15 min walk down and you’re on Berkeley campus. The area wasn’t too bad there’s a few tents and homeless wondering around but they were not a problem. The only thing is you can hear everything from the people passing in the halls and the walls are thin so beware
Stayed 2 nights in Apr 2022

4/10 Poor

Gabriel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Customer Care Team on Apr 26, 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

2/10 Terrible

Kurt

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022
Response from Customer Care Team on Apr 6, 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 Okay

Marilyn, Gleason

Stayed 1 night in Mar 2022

4/10 Poor

Diana

Travelled with family
Disliked: Amenities, property conditions & facilities
The towels were nice and soft. The general location is good - restaurants within walking distance. Everything else was mostly very sub-standard in Room 608 for my one night stay. There were 3 windows with no window coverings, one of which was in a toilet room with a large window right next to the toilet! The twin bed was made in such a way that the top covers barely covered the mattress, no less a full human! It was difficult to find an outlet for my phone charger and when I did, it was definitely not in a convenient location. I will not stay here again and now feel even more leery about the photos that are posted for hotels! This one's photos were very deceiving of what the rooms and property really are!
Stayed 1 night in Mar 2022
Response from Customer Care Team on Mar 30, 2022
Dear guest, Thank you for your review. We appreciate you telling us that you liked the towels, and it's nice to read that our location suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for the aspects of your room that did not impress you, and we deeply regret any inconvenience caused. We thank you for sharing your feedback with us as we hope to make continuous improvements based on what we learn from our guests. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 Good

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is nice and everyone that works there is pleasant. But the room had a bad layout, the bed was next to the door the couch was butted against the fire place. Parts of the room looked unfinished and or dated. Could use some maintenance for minor dings and definitely they need new furnishings. The bed was comfy and I slept well and also the location is right where the action is in Berkeley on telegraph. Good times
Stayed 1 night in Mar 2022
Response from Customer Care Team on Mar 17, 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found the bed comfortable, and it's nice to read that you had a good night's rest at our property. We are also pleased to know that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Customer Care Team on Mar 9, 2022
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 Good

Phil

Liked: Cleanliness, staff & service, room comfort
Good value
It shows it’s age but there’s a certain charm that comes with it
Stayed 1 night in Feb 2022
Response from Customer Care Team on Mar 1, 2022
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We also hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted. Our building is old, but, as you rightly point out, this adds to our charm. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

8/10 Good

Thora J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Customer Care Team on Feb 28, 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Zabrina

Stayed 1 night in Feb 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the unique character of each room.
Stayed 1 night in Jan 2022
Response from Customer Care Team on Feb 8, 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that you loved the unique character of each room, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great property old hotel, so only internet in lobby.
Stayed 2 nights in Jan 2022

8/10 Good

THERON

Liked: Cleanliness, staff & service, room comfort
Charming place that's clearly a bit of an old building.
Stayed 2 nights in Jan 2022
Response from Customer Care Team on Jan 25, 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was comfortable and you had easy access to everything you needed. Your comment about the facility is duly noted. We do, as you rightly point out, occupy an older building, but, as you rightly point out, this adds to the charm of our hotel. We look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 Excellent

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and vintage furnishings are appealing.
Stayed 6 nights in Dec 2021
Response from Guest Experience Team on Jan 4, 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that the gardens and vintage furnishings appealed to you, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 Okay

Joselyn

Travelled with family
Liked: Cleanliness, staff & service
Centrally located, good transportation, nice garden. But website which said breakfast was offered was outdated.
Stayed 2 nights in Dec 2021

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
No closet in the room. No heater.
Stayed 1 night in Dec 2021
Response from Guest Experience Team on Dec 29, 2021
Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the disappointment you describe with the expectation of a closet or heater in the room, and we regret the inconvenience caused. Guest satisfaction is important to us, and we have forwarded your comments to management for review. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Experience Team on Dec 20, 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, genuine old Bed and Breakfast!
One of my favorite spots! Pandemic has taken out the breakfast and fun hangout in the cozy spots around the Inn options, sadly (and understandably!), but it still absolutely rocks, even if in a slightly haunted way. Reasonable prices, awesome old rooms. And its old, so understand that if you get a third floor room there is no elevator and the hot water takes a *while* to heat up. But a small price to pay for a rad spot, in the middle of Berkeley, and easy to get to the rest of the bay from there - or welcome visitors!
Stayed 8 nights in Dec 2021
Response from Guest Experience Team on Dec 15, 2021
Dear guest, It is always wonderful to be considered one of our guests' favorite spots, and we appreciate your feedback - thank you! We are glad that you liked the rooms and found our price reasonable, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. As you rightly point out, due to COVID precautions, certain services and amenities may be reduced or unavailable at the moment. We regret the inconvenience caused, but this is to limit personal contact and minimize viral risks during the pandemic. We have also noted your comment about the elevator and hot water, and we sincerely hope that these aspects of your visit did not detract from the overall experience too much. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is funky and the walks are a little thin, but a good value.
Stayed 1 night in Dec 2021
Response from Guest Experience Team on Dec 6, 2021
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We hope your stay was relaxing and you had easy access to everything you needed. We apologize for the aspects of your visit that did not impress you, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 Excellent

Shan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really quaint place for a great price.
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Dec 1, 2021
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 Okay

Abigail

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
A Mixed Bag
This wonderfully eccentric property has rooms all over three adjacent buildings, and I was unlucky enough to get one that might have at one time been a large utility closet. Tiny, with a few critical things, like curtains, falling apart. No clothes closet was another inconvenience. So be sure to look at the room you're offered before agreeing to it. On the other hand the staff were helpful and tried their best. One explained to me that the property has recently changed hands and a lot of work is needed and underway. So stay tuned. UCBerkeley's campus and many attractions are only a few blocks away.
Stayed 2 nights in Nov 2021
Response from Guest Experience Team on Nov 30, 2021
Dear guest, Thank you for your review. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we regret the inconvenience caused. We appreciate you taking the time to recognize our staff for their efforts to ensure a pleasant stay for you, and we hope you will be back to see our finished product when all of the renovations have been completed. Safe travels!

6/10 Okay

Calvin

Disliked: Property conditions & facilities
Internet access was spotty/poor. No late checkout option at all. Some windows were painted shut in my room. The only good thing was the price.
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Nov 25, 2021
Dear guest, Thank you for taking the time to post your review. We appreciate you telling us that our price suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your requirements entirely. We apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We also want you to know that we generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please rest assured that we will be contacting our network provider to ensure that this was just a one-off incident. We sincerely hope that these issues will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean. The Internet service didn’t work.
Stayed 2 nights in Nov 2021
Response from Guest Experience Team on Nov 22, 2021
Dear guest, We are saddened to read that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. We are sorry to hear that you had difficulties with our WIFI. We generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.

10/10 Excellent

Amanjeet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Nov 22, 2021
Dear guest, It is always wonderful to be considered the best hotel in the area, and we appreciate your feedback - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

4/10 Poor

Phoebe

Stayed 2 nights in Nov 2021

4/10 Poor

Colin

Stayed 1 night in Nov 2021

8/10 Good

mike and deana

Stayed 1 night in Nov 2021

8/10 Good

kirk

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was great but no heat. Reception gave us an extra comforter which helped.
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Nov 12, 2021
Dear guest, Thank you for the positive rating. We appreciate you telling us that you liked the room. Although we are sorry to hear that you had some comfort issues with the room, we are happy to know that the extra comforter provided by our front desk staff helped address your concern. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 Terrible

Erin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was unusable and filthy, the room smaller so bad it was hard to get to sleep, was also dirty, the walls were very thin and could hear everything the neighbors did. The carpet was wet, the heater blew dust and smoke and we woke up having a hard time breathing. There was also a huge deposit on the room, but I’m not not sure what for after seeing the room. Well, we left it as it was and got out as soon as we could.
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Nov 9, 2021
Dear guest, We are very sorry to hear that you were so disappointed with your stay at our property. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Our maintenance team has also been alerted to your observations so that they can take immediate action to address the issue you have highlighted with the heater. Kindly note that we have a variety of rooms available and in a range of sizes. If you were to consider staying with us again, we would be happy to assist you with the room type that might suit you the best in terms of size. As for the deposit, like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check out, following a quick inspection of the room. We are saddened if a guest leaves with less than first-rate experience - this is very unlike us. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Disliked: Amenities
Location is great. Did not like no food service, also neither room or lobby has refrigerator or microwave so must eat all meals at restaurants. Furniture in bad condition, very old and drawers did not close properly. Staff very helpful and nicely maintained outside property.
Stayed 1 night in Oct 2021
Response from Guest Experience Team on Nov 1, 2021
Dear guest, Thank you for the positive rating. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We are also pleased to hear that you appreciated the maintenance of the outside of our property. We apologize for the disappointment you describe with the expectation of breakfast and amenities such as a refrigerator and a microwave, and we regret the inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We are sorry for the maintenance conditions you describe with the furniture, and we have alerted the relevant team to your comments so that they can take immediate action to address the issues you have highlighted. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 Excellent

Lourdes G

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

John

Stayed 3 nights in Oct 2021

2/10 Terrible

Roberto

Stayed 1 night in Oct 2021

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This place is okay
This place is okay. It is undergoing some serious renovations. While the room was decent, the common areas were very dated, and not receiving much attention. The antique victorian era furnishings were unique, but not exactly comfortable. The lobby was not so great. No food or ability to eat on site, and certainly no breakfast. The staff was only moderately helpful in locating food nearby. The parking spaces were small, and when the lot was full, it was an adventure just trying to get into the car
Stayed 2 nights in Jun 2021
Response from Guest Experience Team on Oct 22, 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we will put all your comments to good use for the improvement of our product and service. Also, as you rightly point out, the hotel is undergoing renovations/repairs as part of its routine upkeep. This is to ensure that we are able to offer a superior experience to our guests in the near future. We can't wait for the renovations to be over, and we hope that you will be back to see our finished product when everything is complete. As for parking, we know it is limited, and we regret the inconvenience caused. Parking is a significant concern in the city due to space constraints. Nevertheless, we do provide convenient parking for our guests and try our best to accommodate all our guests for this facility. We would dearly love to have more parking available for our visitors, but, unfortunately, space around our property is very much at a premium. We are saddened if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.

6/10 Okay

Rev. Holly

Liked: Staff & service
Disliked: Property conditions & facilities
The Rose Garden Inn, motel 6 is better
The Rose Garden inn is historic and perfect for a brief, cheap stay. This is for the experienced traveler only. NO KIDS. While under a NEEDED renovation, the unsafe stairs were not clearly marked. Nor are the locations of the rooms clearly marked. There are no signs. The staff is awesome. Mostly postgrads, warm bodies to check in the guests. No one to make managerial decisions.
Stayed 2 nights in Oct 2021

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
I’ve stayed at this property several times over the past 8 years. Some rooms are better than others. They have off street parking but not enough for all occupants and their parking lot is tight. They used to do a buffet breakfast that was nice but didn’t this last stay perhaps due to Covid so maybe that will return.
Stayed 3 nights in Oct 2021
Response from Guest Experience Team on Oct 20, 2021
Dear guest, Thank you for the positive rating. We really appreciate your continued patronage. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize for any disappointment with the expectation of breakfast, and we are sorry if our limited parking area caused you some inconvenience. Parking is a significant concern in the city due to space constraints. Nevertheless, we do provide convenient parking for our guests and try our best to accommodate all our guests for this facility. We would dearly love to have more parking available for our visitors, but, unfortunately, space around our property is very much at a premium. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.