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Reviews of Homewood Suites by Hilton Oakland-Waterfront

3 out of 5
Homewood Suites by Hilton Oakland-Waterfront
1103 Embarcadero, Oakland, CA

Reviews

7.8

Good

Rating 10 - Excellent. 204 out of 570 reviews" "
Rating 8 - Good. 197 out of 570 reviews" "
Rating 6 - Okay. 91 out of 570 reviews" "
Rating 4 - Poor. 40 out of 570 reviews" "
Rating 2 - Terrible. 38 out of 570 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Latonza

Travelled with partner
Liked: Staff & service
Apparently this property is doing renovations. Also the front desk charged me for the room instead of just for incidentals and I already paid for it online so I had to wait 3 business days to get my money back
Stayed 1 night in Mar 2024

8/10 Good

Salvador

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, nice and safe hotel. Homeless camps on other side of the freeway.
Stayed 2 nights in Apr 2024

2/10 Terrible

Brett

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is in the hood. We dirty everywhere. Carpets need to be fire bombed. Staff was nice. Broken ac. Homeless with their dogs at our window No bugs seen yet but prob there.
Stayed 1 night in Apr 2024

2/10 Terrible

Abrain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up getting one room. It was so nasty that they switched us to another room. That was even more nasty. I have pictures if needed and the staff just kept me on hold for 15 minutes to try to find another room. Why did I need to be on hold? Why couldn’t she just call the room back? The room phones have no speakerphone so you literally have to hold the phone while the carpet is so nasty you can’t take your shoes off .
Stayed 1 night in Mar 2024
Response from Dennis on Mar 21, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you encountered during your recent stay. It is disheartening to hear that the cleanliness of the rooms and the level of service provided did not meet your expectations.We take matters of cleanliness and guest satisfaction very seriously, and we regret that we fell short in delivering the standard of accommodation and service that we strive for. Your feedback regarding the condition of the rooms and the inconvenience you faced while trying to find a suitable alternative has been duly noted, and we will be conducting a thorough investigation to address these issues promptly.We understand the frustration caused by the delay and inconvenience you experienced while waiting on hold. Our aim is always to provide efficient and courteous assistance to our guests, and we apologize for any lapse in communication.Please be assured that your comments have been shared with our management team, and we will take the necessary steps to rectify the issues highlighted to prevent recurrence in the future. Your satisfaction is of utmost importance to us, and we hope for the opportunity to regain your trust and welcome you back for a much-improved experience.If you would like to discuss your concerns further or provide any additional details, please feel free to contact us directly. We value your feedback and appreciate your understanding.

8/10 Good

Sara Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not that they can do anything about it , But the homeless people in the parking lot.
Stayed 5 nights in Feb 2024
Response from Dennis on Mar 4, 2024
Sara BethThank you for taking the time to write a review. We are working with the city to remedy the homeless issue in our area with some success. We are happy to hear that you enjoyed your stay. Please visit us again soon.

8/10 Good

Tyrus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and quiet.
Stayed 1 night in Feb 2024
Response from Dennis on Mar 4, 2024
TyrusWe are happy to hear that you enjoyed a nice and quiet stay with us. Hope to see you again soon.

10/10 Excellent

Lamar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The host who checked me in was very friendly and nice. The energy felt like as if I was home.
Stayed 1 night in Jan 2024
Response from Dennis on Feb 8, 2024
Thank you for the perfect score! We are happy to hear that you enjoyed your stay and service provided.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk was awesome… she upgraded us to a suite with a bay view. Free breakfast was nice.. decent value. Good location.
Stayed 2 nights in Jan 2024
Response from Dennis on Feb 8, 2024
Thank you so much for taking the time to share your wonderful review following your recent stay at our hotel. We are thrilled to hear that your experience with us was nothing short of perfect!It brings us immense joy to know that you enjoyed every aspect of your stay, from our comfortable accommodations to our attentive staff and excellent amenities. Providing exceptional guest experiences is our top priority, and we are delighted that we were able to exceed your expectations.Your kind words mean the world to us and serve as a true testament to the hard work and dedication of our team. We take great pride in delivering outstanding hospitality to each and every guest, and we are grateful for the opportunity to have made your stay with us a memorable one.We genuinely appreciate your feedback and your recommendation, and we look forward to welcoming you back to our hotel in the future for another perfect stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you again for choosing to stay with us, and we cannot wait to have the pleasure of hosting you again soon!

6/10 Okay

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our visit. Easy parking. Nice lobby and clean, well appointed room. The staff was polite and friendly. The hallway on our floor had a mildly unpleasant odor. The shower in one of our suite's bathrooms was faulty. Weekday breakfast service ends too early for people who are on vacation.
Stayed 2 nights in Dec 2023
Response from Dennis on Feb 8, 2024
We genuinely appreciate your feedback and your recommendation, and we look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 3 star hotel more like a 1
Stayed 3 nights in Dec 2023
Response from Dennis on Feb 8, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment you may have experienced.We take all guest feedback seriously, and we appreciate you bringing these issues to our attention. Please know that we are committed to addressing your concerns and making improvements to ensure that future guests do not encounter similar issues.

6/10 Okay

Bianca

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

David

Stayed 1 night in Nov 2023

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the staff were very helpful and welcoming.
Stayed 4 nights in Nov 2023

8/10 Good

EDMUNDO

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Cedric

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Ronald

Liked: Property conditions & facilities
A lovely hotel
Stayed 2 nights in Nov 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for the perfect score! We hope to see you again soon!

8/10 Good

Jodi

Stayed 4 nights in Nov 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for taking the time to score your stay with us. we appreciate you choosing the Homewood Suites Oakland. Please visit us again soon!

10/10 Excellent

Viria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property would be nicer if it was a little bit more updated!
Stayed 3 nights in Oct 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
We are planning a full renovation in the near future. We do hope to see you again. Thank you for staying with us.

10/10 Excellent

melissa

Stayed 1 night in Oct 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for the perfect score! We love having you here!

2/10 Terrible

Susan

Travelled with family, Travelled with pets
I was very disappointed on my last day. I brought my dog with me she is a 12 pound Shitzu/ Maltese. We made our way to to dinning Area for breakfast. This is supposed to be a pet friendly hotel. I prepared my breakfast and made my way to my sit to eat. My dog barked a few times. Once I came to the table she became quite. The front desk clerk Connie P. Told me to leave eating area with my dog. Not with please! Nothing. I thought it was rude and against Ada for those with disabilitie issues. There were no signs around no one complained about my service dog, however came to say hello to her. This is not a pet friendly hotel I left. I wzs charge for my dog and for all accommodations. Dennis Berris hotel manager was emailed. You should not discriminate people with special need animals.
Stayed 2 nights in Sep 2023

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
We are sorry to hear that you did not enjoy your stay. We would love to hear how we can make things better the next time you visit us.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were welcoming and helpful. Staff was pleasant. Really happy with our stay and will definitely consider next time I return to the Bay Area
Stayed 1 night in Sep 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for the perfect score! We are pleased to hear that our service level exceeded expectations. Looking forward to seeing you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Convenient location.
Stayed 1 night in Sep 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for the perfect score! We appreciate you!!!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and friendly, hotel was in good condition considering how long it’s been around. Couple of hiccups but I would definitely return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Terro

Stayed 3 nights in Sep 2023
Response from Homewood Suites Oakland Waterfront on Nov 14, 2023
Thank you for the perfect score! We loved having you here. please visit us again soon!

6/10 Okay

marita

Business traveller
Liked: Staff & service
The staff provided great customer service. The property was not convenient to restaurants or shopping. We had to take transportation/uber to get to any restaurants and shopping areas.
Stayed 4 nights in Jul 2023
Response from HWS on Aug 31, 2023
Thank you so much for your feedback. I will share this information with our staff.

2/10 Terrible

LaMonica

Disliked: Cleanliness, property conditions & facilities, room comfort
Not pleased at all.
This was not worth the rate charged I was not pleased at all. I asked for a different room and I was advised there was nothing available. I would not recommend.
Stayed 1 night in Aug 2023
Response from HWS on Aug 31, 2023
Thank you so much for your feedback. I will share this information with our staff.

10/10 Excellent

Jinha, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from HWS on Aug 31, 2023
Thank you so much for your feedback. I will share this information with our staff.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from HWS on Aug 31, 2023
Thank you so much for your feedback. I will share this information with our staff.

4/10 Poor

megan

Stayed 5 nights in Jul 2023
Response from HWS on Aug 31, 2023
Thank you so much for your feedback. I will share this information with our staff.

6/10 Okay

Janet

Business traveller
Oakland is not a safe place so did not see anything and stayed close to Hotel and was told by all to be very careful. Too many Gangs and not law enforcement. Great way to live a life. Will never come back to the Bay Area again. Too unsafe.
Stayed 1 night in Jul 2023
Response from HWS on Jul 26, 2023
Thank you so much for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
disappointing
This is the first time I’ve been to a hotel without a generator. Our first night was disappointing. Went back to rest but saw the lights are out. Ordered in room service but front desk called me to pick it up. I guess they should have not posted it as in room service in thr first place. Overall it was ok but I will never come back to this place.
Stayed 2 nights in Jun 2023
Response from HWS on Jul 26, 2023
Thank you so much for your feedback.

6/10 Okay

LAURIE

Liked: Staff & service
Disliked: Property conditions & facilities
I found the door controls needed new batteries, both my room key and one of the outside door to admit customers into the building needed batteries replacement, super inconvenient. The elevator is very slow. The furniture is poorly assembled and out of plumb. Drawers opened on their own. Carpets were shredded in some areas. Needs updating for sure.
Stayed 2 nights in Jun 2023
Response from HWS on Jul 26, 2023
Thank you so much for your feedback.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from HWS on Jul 26, 2023
Thank you so much for your feedback.

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes we will come again
The moment we arrived, the hotel was beautiful inside and we were greeted by the hotel clerk, she was extremely nice (thatnks for making our stay better!). LOVE the back patio, our room was nice as well. Hotel was clean, and i didnt realize there was breakfast too, but the food was good as well. I love how its so close (15-20min) to different areas like the movies, golf, japanese garden, etc. My husband and i both stated we'd definitely stay here agin. Only 2 issues: our a/c stayed only at 77 (we didnt ask for maintenance), and just a suggestion, but theres nowhere to put toiletries in the bathroom. Maybe add a little stand by the side of the sink? Thanks again
Stayed 2 nights in Jun 2023
Response from Dennis on Jun 14, 2023
CorinaThank you for taking the time to write a review. We are happy to hear that you enjoyed your stay and that our staff was able to "Make your stay better!" Also, thank you for letting us know about the AC issue, we will make sure to have our Maintenace team take a look. We hope to see you again the next time your travels bring you to the East Bay Area.

4/10 Poor

Nicole

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a lot smaller than what appeared in the photos online. The carpets were disgusting. The hallways smelled like smoke and a school cafeteria. The elevator was so rickety it sounded like it was going to break at any moment. The counter tops and table were dirty. I wiped everything down with disinfecting wipes when I got in the room and they turned brown. There was no hand soap in the kitchen or bathroom.
Stayed 1 night in Apr 2023
Response from Dennis on May 10, 2023
NicoleThank you for taking the time to write a review. We are sorry that you were not happy with your stay. I have shared your comments with my staff, and we will make sure those issues are remedied. We are also planning a full renovation in the near future which will include carpets. We do hope for another opportunity to impress you the next time your travels bring you to Oakland.

8/10 Good

Brad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby area is nice and stafff were friendly, and the small store is convenient. I really liked the patio area overlooking the marina. However the stairwell in the easternmost building had old, dirt stained carpets and there was a huge bag of trash at the end of the hallway on my level. The bathroom and walls in my room could have been cleaner, and the kitchen cabinets were broken.
Stayed 1 night in Apr 2023
Response from HWS on Apr 24, 2023
Thank you so much for your feedback.

10/10 Excellent

Victor

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dennis on May 10, 2023
Thank you for the 5 out of 5 score! We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Noel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Dennis on Mar 29, 2023
NoelThank you for the great review! We are happy to hear that you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This Hotel is old and in need of renovation
Stayed 2 nights in Mar 2023
Response from Dennis on Mar 29, 2023
Thank you for taking the time to write a review. We are sorry to hear that you were not happy with the condition of the property. Good news is, we are planning a full renovation to the property soon. We do hope for the opportunity to exceed your expectations the next time your travels bring you to Oakland.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. We arrived at 6 a.m. and they were able to find a room for us which we appreciated.
Stayed 9 nights in Feb 2023
Response from Dennis on Mar 9, 2023
CynthiaThank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Dennis on Mar 9, 2023
MichelleThank you for the perfect 10 review! Please visit us again soon!

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cable in room did not work. had to change rooms. Carpeting in hallways was dirty and stained. Elevator was banged up.
Stayed 1 night in Jan 2023
Response from Dennis on Mar 9, 2023
ChrisThank you for taking the time to write a review. We are sorry that you were not happy with the overall condition of the property. We are aware and are planning a full renovation in the near future. We do hope for another opportunity to impress you the next time your travels bring you to the Oakland area.

4/10 Poor

Kathy

Disliked: Cleanliness, property conditions & facilities
The hotel was not in a safe are and the condition of the hotel was horrible.
Stayed 2 nights in Jan 2023
Response from Dennis on Mar 9, 2023
Kathy We are sorry that you did not feel safe during your stay with us. We have added more security guard hours in the day since your time here. This added security has made our property more secure as well as more measures to follow. We do hope we have the opportunity to win back your business the next time you are in the area.

6/10 Okay

Edward

Stayed 1 night in Jan 2023
Response from Dennis on Mar 9, 2023
Edward Thank you for staying with us. We do hope to see you again soon.

8/10 Good

Tyshae

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful but the tv signal was really bad so I could barely watch anything.
Stayed 4 nights in Jan 2023
Response from Dennis on Mar 9, 2023
TyshaeThank you for staying with us. We are happy to hear that you enjoyed your time here. We are sorry that you experienced some TV issues. Those issues have been remedied. We hope to see you again soon

8/10 Good

Verlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet even though right next to freeway. Not many options for dining that are close. Parking was not very easy
Stayed 1 night in Jan 2023
Response from Dennis on Mar 9, 2023
VerleneThank you for staying with us. We are happy to hear that you had a restful stay. We do hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Dennis on Mar 9, 2023
Thank you for the perfect score! We hope to see you again soon

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially had a problem with my room, but the lady at the front desk was kind and handled it immediately. The staff was friendly the room was great and they even served a nice breakfast. Overall I was very pleased.