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Reviews of SureStay Plus Hotel by Best Western Hayward

2 out of 5
SureStay Plus Hotel by Best Western Hayward
2460 Whipple Rd, Hayward, CA

Reviews

6.0
Rating 10 - Excellent. 208 out of 957 reviews" "
Rating 8 - Good. 167 out of 957 reviews" "
Rating 6 - Okay. 191 out of 957 reviews" "
Rating 4 - Poor. 171 out of 957 reviews" "
Rating 2 - Terrible. 220 out of 957 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

8.4/10

Amenities

5.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Hashmatullah

Disliked: Cleanliness, property conditions & facilities
The beds and rooms are awful
Stayed 1 night in Apr 2024

10/10 Excellent

Paulina, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay great service
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service was great! Really clean. Not a sketchy place
Stayed 1 night in Apr 2024

10/10 Excellent

jose

Travelled with family
Liked: Amenities
Very nice and great people
Stayed 2 nights in Apr 2024

8/10 Good

Will

Stayed 1 night in Mar 2024

10/10 Excellent

Soana, Pittsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel Thanks ❤️
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Javier

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blackout twice
Stayed 1 night in Mar 2024

8/10 Good

Guiselle

Liked: Cleanliness, staff & service, property conditions & facilities
Tracy was awesome. The first room I got blinds that were not working and I was immediately moved to another room without any hesitation. Appreciate the customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercedes at the front desk great customer service
Stayed 14 nights in Jan 2024

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024

8/10 Good

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and excellent service
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 14 nights in Jan 2024

8/10 Good

Brandon

Stayed 1 night in Jan 2024

10/10 Excellent

Villa, Simi Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

hang

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Hello Mr Hang, We are sorry you are unhappy with your stay. We will work hard to fix the issues you had during your stay. I hope you will give us another chance on your next visit to Hayward.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Brandon

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2023

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Guillermo

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Martí

Stayed 1 night in Dec 2023
Response from Bianca on Jan 17, 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Rebeca

Liked: Staff & service
Loud the room smells like cigarettes
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Hi Jason, Sorry you are disappointed with your stay. We will work hard to fix the issues you encountered during your stay. Hope you would give us another chance on your next visit to the area.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location . Hotel was clean and served a breakfast. Only down fall is the parking spaces are a bit tight.
Stayed 6 nights in Dec 2023

6/10 Okay

Levi

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Simple but elegant hotel. Everything that you need for a good night rest and better sleep. Highly recommended.
Stayed 2 nights in Dec 2023

6/10 Okay

Saeed

Travelled with family
The entire room #215 smell like smoke, the previous tenant smoked in the bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Saul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Liandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area. Safe and quiet. Beds were comfortable and plenty of pillows. Room was clean and good size. Good water pressure and hot water. Staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great checked . Very convenient.
Stayed 1 night in Dec 2023

8/10 Good

maria

Liked: Cleanliness, staff & service
The nozzle in the shower was broken, hot water was cold, and cold Water was hot.
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time !!
Stayed 1 night in Nov 2023

10/10 Excellent

angelita

Travelled with group
It was very close to where I needed to be…easy to get in and out…staff was very friendly…breakfast was good…and target is just across the street.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mereani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mereani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023

8/10 Good

charity, cerritos

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023

10/10 Excellent

Marsha

Stayed 1 night in Oct 2023