Exterior

Reviews of Port Townsend Inn

2 out of 5
Port Townsend Inn
2020 WASHINGTON STREET, Port Townsend, WA

Reviews

7.4

Good

Rating 10 - Excellent. 226 out of 899 reviews" "
Rating 8 - Good. 326 out of 899 reviews" "
Rating 6 - Okay. 191 out of 899 reviews" "
Rating 4 - Poor. 104 out of 899 reviews" "
Rating 2 - Terrible. 52 out of 899 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, friendly staff
Stayed 3 nights in Apr 2024
Response from Kiana A on Apr 18, 2024
Thank you Matthew!

10/10 Excellent

Raya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations at the Port Townsend Inn if you’re looking for an affordable place to stay! The staff are amazing! So friendly and welcoming, they deserve 10/5 stars! The only reason I rated 4 stars for cleanliness is to just set the expectation that some of the rooms may have some dust on the baseboards and areas that don’t get wiped down as often, but it’s pretty comfortable to stay there. Great water pressure and they allow pets! Close to everything. I love going to the co-op next door. Unfortunately they have not opened the pool and hot tub again after COVID, but that probably keeps the price low. I definitely recommend staying here if you need an affordable place to stay!
Stayed 7 nights in Mar 2024
Response from Kiana A on Apr 4, 2024
Raya, This is so kind of you. Thank you for taking your time to write a review! The staff here, really love their jobs, and we hope it shows, by compliments like this! We will be taking note of the baseboards, and letting housekeeping know we need to go over those asap. We love the Coop and the fact that we're next door neighbors, too. Yes, unfortunately with contractor unavailability, and after the pool being unused, parts go bad, and need replacing. While running a business, inflation, and covid, makes it difficult for us to re-open the pool at this time, or anytime soon here. Thank you for the compliments on our pricing! October - April, is our off season.

10/10 Excellent

Christopher

Five stars, my smoke detector randomly started malfunctioning and H at the front desk came up to my room to troubleshoot, listened to my concerns about the wiring and flickering light in the room, and, after being unable to fix the detector, immediately upgraded me at no charge. LOVE this hotel
Stayed 1 night in Mar 2024
Response from Aiden on Apr 1, 2024
Thank you so much for the kind review, and I'm very happy to hear you had such a great experience :)Aiden,Port Townsend Inn

10/10 Excellent

George

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Was very impressed. The staff was amazing!! Highly recommended. Very clean!! Location was perfect for our needs!
Stayed 3 nights in Mar 2024
Response from Kiana A on Apr 1, 2024
Thank you kindly George! We're so happy to hear you enjoyed our service, cleanliness, and location. Hope to have you here again.

10/10 Excellent

Jonas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the water and a beautiful downtown.
Stayed 1 night in Mar 2024
Response from Kiana A on Mar 26, 2024
Jonas, we're so happy to hear you enjoyed your stay with us. Thank you so much for leaving a review.

8/10 Good

marina

Stayed 1 night in Mar 2024
Response from Kiana A on Mar 25, 2024
Thank you Marina!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Warm. Shower sucks. Took me 5 minutes to figure out which knob was the hot water. Didnt figure it out until i was halfway through a hella cold shower. Its all good though.
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 27, 2024
Thank you for writing a review Andrew. If you need future hotel accommodations, our advice to resolve this issue, is turning on one knob at a time, and feeling the water. After this you can adjust to your liking, since you'll know what is hot, and what is cold.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Kiana A on Mar 25, 2024
Thank you Nacy!

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Room decor and beds have been upgraded. Convenient location, walkable to delicious restaurants downtown. And the weather was great...for Feb!
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 20, 2024
Hi Christine, We're so happy to hear you enjoyed your bed in the king first floor room. Glad the location worked well for you, and the weather was good!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 20, 2024
Thank you Adam, Hope to have you here again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Aiden on Feb 13, 2024
great :)thank you for staying with us, come again!

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The person that checked us in was great. I had booked two separate nights and he was able to combine them so we did not have to change rooms. The bed and bedding need to be updated.
Stayed 1 night in Feb 2024
Response from Aiden on Feb 13, 2024
Hi Christine, we're happy to see that our staff provided great service and helped make your stay go as smoothly as possible. I have forwarded your room notation to management, thank you for letting us know.Thanks for choosing Port Townsend Inn!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and quiet!!
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 8, 2024
Johnny, Thank you kindly!!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jan 2024
Response from Kiana A on Feb 4, 2024
Thank you Robert, We're happy to hear you enjoyed your stay with us!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 8, 2024
Paul, Thank you so much for taking your time to write us a review!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I had mistakenly reserved one room and then a couple days later added on another reservation for an additional night. The person who checked me in offered to combine so we did not have to move. He was friendly and professional and knowledgeable. The only negativevi would say is to update the bed and bedding.
Stayed 1 night in Feb 2024
Response from Kiana A on Feb 3, 2024
Hi Christine, We're so happy to hear Landon accommodated you and your check in was enjoyable. We appreciate him, and thank you for choosing Port Townsend Inn! We will consider the replacement. Thank you for letting us know.

10/10 Excellent

GARY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps too old school for most - very simple and charming hotel - needed a place for one night - great staff and clean room - will stay again
Stayed 1 night in Jan 2024
Response from Landon T on Feb 1, 2024
Hello Gary,Thank you for the kind words toward our staff and location. Our hotel is a historical building so it does indeed have old-school charm. We hope to see you again soon!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Landon T on Feb 1, 2024
Hello Rachel,Thank you for your review, we hope to see you again soon!

10/10 Excellent

Deanne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good for the price, great location
It wasn't anything fancy but perfect for a quick getaway or business trip.
Stayed 1 night in Jan 2024
Response from Kiana A on Jan 25, 2024
Thank you Deanne! We appreciate you taking the time to make this kind review. Hope to have you here again.

10/10 Excellent

Vickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here, it’s pet friendly and extremely clean, not fancy, but comfortable. Nice fridge and microwave. They always give me extra coffee!
Stayed 1 night in Jan 2024
Response from Kiana A on Jan 25, 2024
Vickie, Thank you kindly for the lovely review! We appreciate you coming, and looking forward to your next stay with us! Our housekeeping is truly spick and span.

6/10 Okay

Drew

Travelled with pets
Liked: Staff & service
Bathroom could have been cleaner. Hotel only had a few people there but we were all lumped together so it was noisy.
Stayed 1 night in Jan 2024
Response from Kiana A on Jan 10, 2024
Hi Drew,Very sorry for the restroom, we will be speaking to housekeeping. Yesterday we were at exactly half capacity. All of our King rooms (your room type) on the first floor were booked. And two queens, leaving very little wiggle room to space out. We do our best each time, but when room types sell out, it becomes difficult. We highly recommend booking a second floor room, and inquiring to be spaced.

10/10 Excellent

Gordon

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great ADA bathroom in room 29. Beds are uncomfortably hard. Otherwise it was a quiet and decent stay. Thank you!
Stayed 1 night in Jan 2024
Response from Landon T on Feb 1, 2024
Hello Gordon,Thank you for the kind words, though we apologize the beds firmness wasn't to your liking. We hope to see you again soon!

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel, had a microwave, fridge and basic plates/cutlery which was great. The area is perfect too. Walking distance to everything. One thing we didn't like was they surprised us with a $20 USD/night fee for our dog. We chose this hotel because it was pet friendly but nowhere did it say there would be a fee for this. The receptionist basically said we should have known, but how should I know if there was zero mention on Expedia?
Stayed 2 nights in Dec 2023
Response from Kiana A on Dec 29, 2023
Hi Evelyn, Thank you for the compliments on your room! We're happy to hear you enjoyed our location. Our pet fee is on the front and center of Expedia. Make sure to read all details on each page when booking at a hotel. All pet friendly lodging requires a fee. We're sorry to hear this was overlooked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kiana A on Dec 29, 2023
Thank you kindly! Hope to have you again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay and would stay here again. I would enjoy using the indoor swimming pool when it opens. My bed was very comfortable and the sheets were of a soft fabric. Good lighting throughout. The bathroom and kitchenette were roomy and had everything I needed. Good microwave and room heater. Great TV and channels. No complaints.
Stayed 3 nights in Dec 2023
Response from Landon T on Dec 24, 2023
Hello Elizabeth, Thank you for the stellar review! We're very happy we could fully accommodate you for your stay with us.Thank You,Port Townsend Inn.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great from staff to good quiet rest
Stayed 1 night in Dec 2023
Response from Kiana A on Dec 7, 2023
Thank you Kevin! We appreciate you choosing Port Townsend Inn for your quiet stay. Our staff is pretty wonderful! Hope we have you here again!

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and affordable. Nothing fancy.
Stayed 1 night in Nov 2023
Response from Kiana A on Nov 28, 2023
Thank you Kristoffer!

10/10 Excellent

Jett

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and quiet and close
Stayed 2 nights in Nov 2023
Response from Kiana A on Nov 28, 2023
Thank you Jett! We're so happy we could have you

6/10 Okay

Michael

Disliked: Property conditions & facilities
Good price but didn't even offer any breakfast as similar priced hotels in the area
Stayed 1 night in Nov 2023
Response from Kiana A on Nov 28, 2023
Hi Michael, Thank you for staying with us at Port Townsend Inn. We're happy to hear you enjoyed our prices. We unfortunately had to stop breakfast a few years ago due to staffing, guests not following direction, and it was too unamenable for one person to do. While simultaneously answering phones, checking on guests, attending to guests, attending to housekeeping and restocking and cleaning up breakfast. Maybe in the future we will be able to bring it back!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kiana A on Nov 13, 2023
Thank you Susan! Hope to have you again

10/10 Excellent

Dayllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kiana A on Nov 6, 2023
Thank you Dayllen! We're thrilled to hear you enjoyed your stay with us

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
The TV was to small and was to dark to see, and the mattress on one side was sunk in and was very uncomfortable but the staff was very friendly.
Stayed 1 night in Oct 2023
Response from Kiana A on Nov 1, 2023
Hi Robert, We're saddened to hear this, Our TV's are standard size for most motels. We're sorry to hear of this, we will check on it now. Thank you for letting us know,

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because you’ve entrusted me as your guest at your facility, I’m appreciating my stay. Thank you for an opportunity to experience human life. I have been without shelter, so I’m grateful.
Stayed 1 night in Oct 2023
Response from Kiana A on Nov 1, 2023
Lourdes, our best wishes are with you. Come back anytime. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a "budget" motel, but the room was nice, the view was wonderful, and the staff was accommodating and friendly. If you don’t need the baroque ambiance of old Pt. Townsend, a great, budget-friendly place to stay.
Stayed 2 nights in Oct 2023
Response from Kiana A on Nov 1, 2023
Thank you kindly for the nice review! We're so happy to hear how much you enjoyed your stay with us.

10/10 Excellent

Vonni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kiana A on Nov 1, 2023
Thank you for the perfect review Vonni! Happy to know you enjoyed your stay with us. Come again!

8/10 Good

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was in nice shape inside the rooms, no complaints. Bed was comfortable, nice amenities, refer, coffee maker, etc. Two things are worthy of comment. I'm aware the inn is using the standard TV's many other places use, but their rooms are larger than most, making the TV's seem small(er), and also using the TV's speaker so volume needs to be raised. Worried me a bit it might be an issue for an adjoining room. And secondly... The towel rack was surprisingly far from the shower. Didn't notice it as I entered the shower, but definitely did as I exited, lol. But the place nice for an older place. They take good care of the place. My real complaint wasn't about the Inn. It's about Expedia. When I booked, I responded I had a pet. The site informed me about pet weight restrictions, (50lb max), so far so good, checked the box. It presented details for pets; stated pets are allowed to stay in the rooms while enjoying the town. All good so far. So up pops the available rooms. I book it. When I arrive, the desk clerk says you have a pet? Responded, yes. Expected to pay the required additional $20. But, instead informed, no pets allowed in the room Expedia selected as a choice for me. She printed out the paperwork, handed it to me and pointed out, "No pets allowed". Yet Expedia presented this room after filling in, reading all pet related info, and checking the box stating I had a pet. I could only leave my dog in the car at night, or cancel the room and try to find another one.
Stayed 1 night in Oct 2023
Response from Kiana A on Oct 16, 2023
Hi Robert, Thank you kindly for your well thought out review. You booked one of our largest rooms, "two queen second floor, no pets" We will note a larger TV in the room you occupied. Quiet hours are from 10:00PM -8:00AM, thank you for being conscious if you had a neighbor. There are two bath towel rods to the left of exiting the shower on the wall, very close, arms reach! A tip when searching for specific needs like a pet room, when searching "pet friendly hotels in port Townsend" you will receive results for all pet friendly hotels. These results are based off all dates available. Once you've narrowed your dates you will be visiting, then the availability comes up. And not all hotels will have pet rooms open, like us, seems our pet rooms were booked at that time! Next time, make sure to narrow your searches by room type, people, pets, dates of stay, etc. Hope this helps! Thank you for staying with us!

10/10 Excellent

BeverLi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The gentleman gave us at fiber dinner recommendation with directions and advice. He loaned me scissors.... very helpful.
Stayed 1 night in Oct 2023
Response from Kiana A on Oct 9, 2023
Beverli, We're so happy we can be at your service! Thank you for choosing Port Townsend Inn, hope to see you again.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool not going to be repaired but mini kitchen very nice and had everything you needed for making a few meals in the room
Stayed 2 nights in Sep 2023
Response from Kiana A on Sep 25, 2023
Hi Barbara, Our pool will be done with maintenance and renovations next year. We're happy to hear you enjoyed the 1/2 kitchenettes we have! Hope to have you here again.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot.
The desk staff was very friendly and helpful. The room was clean and had a little kitchenette, which was great. Good location, easy in and out. The bed wasn't the best, but we were comfortable enough.
Stayed 1 night in Sep 2023
Response from Landon T on Sep 23, 2023
Hello Karla,Thank you for the compliments to the staff plus the nice review, and we're also pleased you enjoyed our location. However we're sorry to hear the bed wasn't perfect for you, but we're glad everything else was satisfactory.

8/10 Good

Kathryn

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Landon T on Sep 23, 2023
Hello Kathryn,Thank you for the nice review, we hope to see you again!

10/10 Excellent

Elmedin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kiana A on Sep 18, 2023
Thank you Elmedin! We're so happy to hear you enjoyed your stay with us. Come again!

8/10 Good

Dawn

Nice stay
Stayed 2 nights in Sep 2023
Response from Kiana A on Sep 12, 2023
Thank you Dawn! Hope to have you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, bed was comfortable, fridge and microwave all fine—Coffee machine was flimsy and directions unclear. Overall, it was fine—but not worth $221/night!!
Stayed 1 night in Sep 2023
Response from Kiana A on Sep 5, 2023
Hi Mrs Cole, Thank you for your review. We're happy to hear you enjoyed the cleanliness, bed comfort, fridge, and microwave. We'd been happy to help with the coffee maker! We're sorry to hear the price is higher, during the summer, weekends, events, holidays, our prices, like other hotels are higher, as we have higher demands for rooms. Thank you for staying with us!

6/10 Okay

Michele

Travelled with family
Few amenities. Dated. Pool Md jacuzzi closed.
Stayed 1 night in Aug 2023
Response from Kiana A on Sep 2, 2023
Hi Michele, Thank you for your review. We've made many renovations the past couple of years. Air Conditioing, painting, new turf, new parking lot and extended, bathroom renovations, new rooms, paint inside rooms, etc. If there's anything we can do during your stay, or provide anything extra of coffee, soap, shampoo, towels, let us know. We want to help!

10/10 Excellent

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very run down. Cleaning could be better (but was not terrible).
Stayed 1 night in Aug 2023
Response from Kiana A on Sep 2, 2023
Hi David, Thank you kindly for taking your time to write us a review. We're saddened to hear this, we've made many improvements, and have been working diligently on more. We'll make sure to double check the housekeeping work, thank you for letting us know.

6/10 Okay

Elizabeth, Olympia

Travelled with partner
Liked: Staff & service
Disliked: Amenities
A disappointment. Indoor pool closed. Older property that has not been updated. Still using keys for rooms. Smallish TV. Requested a wake-up call and was told to use the alarm clock. ADA roll-in shower had left water on the bathroom floor.
Stayed 1 night in Aug 2023
Response from Kiana A on Aug 29, 2023
Hi Elizabeth. Saddened to hear of this. Pool has been temporality shutdown and removed from all sites. Our TV's are standard size for motels. We will speak with the staff that checked you in, apologies for that experience. Also housekeeping is required to get every drop of water. We will be speaking to them as well. Thank you for letting us know of this.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly / Affordable / Well-located
We received a really warm welcome when we arrived at the hotel. The location was perfect for our purposes (car-free in Port Townsend / in town for the THING festival). Of course, we wish the pool had been open, but it doesn't look like it will be anytime soon. The room was spacious and beds were pretty comfortable for the price-range. We didn't expect luxury, and as such we were not disappointed! Staff were great, room was clean and well appointed. Could do some work on the grounds / clean up some of the construction trash around the property (in the disused pool and outside / along the perimeter rear views from the hotel rooms. But, waking up to view of Discovery Bay was great!
Stayed 2 nights in Aug 2023
Response from Kiana A on Aug 29, 2023
Sarah! This is so thoughtful and kind. Thank you so much for the amazing compliments on staff, location, room space, comfort ability of bed, cleanliness etc! Pool is temporarily closed. Will open next year. We've noted of some trash pickup, and will get on that ASAP. Thank you for letting is know. Hope to have you for next years THING fest. So happy you enjoyed the view of Port Townsend Bay.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool had been closed permanently. Pool area is being used for storage.
Stayed 3 nights in Aug 2023
Response from Kiana A on Aug 29, 2023
Hi Daneil, Pool is temporarily closed. While we complete some renovations a few boxes and chairs are being assembled there, assembling items outside in the rain insn't so fun!

8/10 Good

Judith

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Kiana A on Aug 29, 2023
Thank you Judith! Hope to have you here again.

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price per night was high for the condition & amenities of the motel. The pool was closed. The soap & shampoo was low quality, the water pressure in shower was pretty low. The door knob to the room was loose and coming apart. The bed was lumpy & probably needs to be replaced. Would not recommend.
Stayed 1 night in Aug 2023
Response from Kiana A on Aug 29, 2023
Hi Mike, thank you for your review. They help us improve. We'll touch on these issues that arise for you.