Ratings based on 2,022 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2018
Excellent ocean view from room. Great location one block from the beach.
Comment from Hotel Management
25-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, Thank you very much for the review. We're glad that you enjoyed your stay with us and that you liked our great location near the beach. We hope to see you back again soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from stdney

Great hotel with great location

Posted 24-Feb-2018
Friendly staff with a great ocean view from our balcony. Room where clean and highly recommended Thanks
Comment from Hotel Management
25-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Troy, Thank you very much for the review. We're so happy to hear that you liked our friendly staff members and that you enjoyed the ocean view from your room. We hope to see you again in the future. Sincerely,
3 out of 5
by A verified traveller

Construction and bed size

Posted 22-Feb-2018
Good location, however heavy construction out the front which started at 5am. The double beds provided weren’t exactly double, note one and a half. Not enough space for a couple.
3 out of 5
by A verified traveller from Portland, Oregon

Clean hotel - no amenities

Posted 20-Feb-2018
The Waikiki Resort Hotel is clean and staff are nice. It is close to the beach - easy walk. The partial view from the balcony was nice. Was charged $95 in resort fees - the pool was nice but it was shaded (no sun) all day everyday and no other amenities to speak of. I called the hotel restaurant Seoul Juong to place and order they set the phone down and never came back after 5 minutes. I hung the phone up and went down to the restaurant and stood at the counter for 10 minutes trying to get someone to help me - finally walked out without be acknowledged or helped. During the 10 minutes I stood at counter people who came in after me were helped! Overall was a good place to spend my vacation - with a few disappointments.
Comment from Hotel Management
22-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Kathy, Thanks for the review. We're sorry to hear that you were not serviced at Seoul Jung. Thank you for bringing this issue to our attention. Please know that we greatly appreciate guest comments as we use them to improve the overall experience at our hotel. If you'd like to discuss this experience further, please feel free to reach out to us directly. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2018
Staff was always friendly and accommodating to what we needed. Room was clean. Great reasonable price at breakfast buffet Ilima.
Comment from Hotel Management
22-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, Thanks for choosing to stay with us. We're glad that you liked our accommodating staff members and our breakfast buffet. We hope to serve you again in the near future. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great value in the heart of Waikiki

Posted 20-Feb-2018
Pros: The staff were excellent: friendly, professional and efficient. Pool area was great. DVD rental service was nice too.
Cons: Bathrooms were a little dated.
Location: Great location, super close to the main strip (shopping and restaurants), the zoo and most importantly Waikiki Beach.
We stayed in a "Mountain View One Bedroom Suite" (as there were three of us) for four nights in February 2018. The room was exactly as advertised, and came with a king bed as we had requested. Check in was a breeze, which allowed us the time to hit the beach right away. The living room portion was very spacious, with a nice little kitchenette area (sink, fridge, microwave, kettle and coffee machine). The staff were excellent: friendly, professional and efficient. The housekeeping Department in particular is obviously well-run: we always returned to find our room tidy, clean and all amenities re-stocked. We also had several small requests throughout our stay, all of which were addressed quickly by the housekeeping staff. Every staff member we encountered in the halls or elevator greeted us with a smile and a "hello". Having stayed in Waikiki before, I was aware that the area is noisy: this has nothing to do with this particular hotel, it is a major city down town after all. Our previous stays were at different properties and we experienced similar sound issues. In summary: clean, comfortable, spacious room and warm, efficient staff all at an affordable price. Unless you're looking at a high-end property you can't beat the Waikiki Resort Hotel. Great value and convenient, we would definitely return.
Comment from Hotel Management
22-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Mike, Thank you so much for the kind review. We're glad to hear that you liked our excellent staff members and our dvd rental service. Also, we appreciate your feedback about the bathroom. We hope to see you again sometime in the near future. Sincerely
3 out of 5
by A verified traveller from alaska

Ocean view

Posted 19-Feb-2018
No ocean view with all the other hotels in front of us.it was partially blocked,but close to beach and shopping
Comment from Hotel Management
22-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Sherri, Thanks for the review. We're sorry to hear that you didn't like the view from your room. However we're glad that you liked our close location near the beach and shopping. We hope you had a pleasant stay on Oahu. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Expensive for a partial view

Posted 14-Feb-2018
Pros: I loved the staff!
Cons: Linens, showers were small and rusted.
Location: The beach was close by and the restaurant on the corner was awesome.
When I think of a resort I think of something better. Our linens were standard. I don't see why we have to pay $15.71 per day plus a $2 fee to park on top of the 25 fee a night to park in the underground parking with very limited space. We had to walk all the way around just to go inside. I will say the staff was AMAZING, at the end of the day, they were so great that it made us just keep our reservations. So friendly!!!!
Comment from Hotel Management
16-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha J, Thanks for the review. We're glad you loved our staff members. However, we're sorry to hear that you didn't like our showers or linens. If you'd like to discuss further, please reach out to us directly. We appreciate guest comments as we use them to improve the overall experience at our hotel. Sincerely,
3 out of 5
by A verified traveller

Hotel was close to the beach, very good location

Posted 12-Feb-2018
Pros: Location
Had lots of issues with the communication of expedia and the payment of the hotel.
Comment from Hotel Management
16-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, We're glad you liked our location. However, we're sorry you experienced issues with Expedia. Thanks for bringing that to our attention. If you'd like to discuss further, please contact us directly Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2018
Clean hotel very noisy due to construction in the area
Comment from Hotel Management
14-Feb-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, We're sorry about the noise. We're happy to hear that you liked our clean hotel. Hope to see you back again soon! Sincerely,