Ratings based on 2,058 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Posted 20-Apr-2018
Pros: Close to Waikiki beach
We only spent one night there and we found the staff very accompanying. We arrived early in the day and they stored our luggage and called us when the room was ready ( 4 hours before check in time )
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2018
Very good and liked the buffer breakfast 😊 And liked that it was so close to the beach and walking distance from some restaurants.
Comment from Hotel Management
21-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Maria, Thanks for the positive review. Glad you enjoyed the buffet! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice hotel steps away from the beach.

Posted 19-Apr-2018
Arrived early before the usual check in (3pm) and rooms were ready. Front dest staff, Dave and Branden were awesome. They made you feel welcome. Room was very clean and well stocked. Hotel is just steps away from Waikiki and Kuhio beach. We enjoyed our stayed at this hotel. Will definitely return.
Comment from Hotel Management
20-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Aldo, Thanks for choosing to stay with us. We're happy to hear you had a positive experience with our welcoming staff members and we look forward to serving you again in the future. Sincerely,
3 out of 5
by A verified traveller

Need to manage parking spots better

Posted 19-Apr-2018
Paid for parking for 7 days but due to event around the hotel (on Sat) there was no parking spot left when I returned back to the hotel. I had to pay for another parking and park else where (different hotel). When contacted the front desk that night they said they couldn’t do anything about it.
Comment from Hotel Management
20-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, We're sorry you experienced issues with parking. Please know that we greatly appreciate your feedback and will use it to improve. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2018
Upon arrival, the staff was warm and welcoming. Every question i had, was answered. They even gave me tips on which bus to take to get where i needed.
Comment from Hotel Management
19-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Oscar, We're so happy to hear you had a positive experience with our welcoming staff members. We hope to serve you again in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Mike’s Surf School

Posted 17-Apr-2018
Comment from Hotel Management
18-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, Thanks for rating your experience with us. We hope to serve you again in the future. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2018
Pleasant and accommodating staff. Convenient location in Waikiki. Rooms are a bit dated.
Comment from Hotel Management
18-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Rob, Thanks for the review. We're glad you liked our convenient location in Waikiki. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller

Serves its purpose

Posted 15-Apr-2018
Lobby is very nice, everything else is very average ( Dated rooms, dim lighting ). There are 3 elevators but is seemed like only one was capable of running at a time for some reason. It created long queues at the elevator at times. It is however a great location in Waikiki as far as being close to the beach and restaurants. The resort fee is reasonable and the staff are friendly.
Comment from Hotel Management
18-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Matt, Thanks for choosing to stay with us. We're glad you liked our great location and friendly staff members. Also, thanks for the feedback regarding the issues you mentioned. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2018
Nice hotel with friendly staff. Good location although would have been nice to see the water from our room. Bell hop Dennis was very nice and helpful. We did not try the restaurant so can't rate that
Comment from Hotel Management
18-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha, Thank you very much for the kind review. We hope to see you back again soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2018
Close to beach Staff very helpful Would like cups not paper cups in room Room very clean
Comment from Hotel Management
14-Apr-2018 by Guest Relations Waikiki Resort Hotel , Hotel Management
Aloha Sue, Thank you for the review. We're glad you liked our helpful staff members. Also, thanks for the feedback regarding the cups. Sincerely,