Ratings based on 1,611 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Close to the beach

Posted 29-Apr-2016
Good location, concierge availability must be q little bit more late, room is too dark, uncomfortable beds
Comment from Hotel Management
29-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for sharing your experience of your recent visit. We regret that you found our guestrooms too dark and that your bed not to your satisfaction. Please accept our sincere apologies. We just recently completed our mattress upgrades for the entire hotel! We hope you'll allow us an opportunity to serve you again so that we may change your perception of your guest experience. A Hui Ho (Until we meet again)
5 out of 5
by A verified traveller from England

Lovely hotel and handy for the beach.

Posted 28-Apr-2016
Pros: Friendly knowledgeable staff, rooms with balconies. Very close to the beach and other tourist attractions.
Cons: There is only one mirror - in the bathroom so a mirror in the bedroom would really improve this as 2 ladies sharing one mirror ...not great!
Location: Very close to the beach. Ten minute walk to the Zoo, 15/20 minute walk to the aquarium and Diamond Head. There is a great value LUAU at Diamond Head
This hotel was very clean and the rooms comfortable. Good facilities in and out of the room, especially the free dvds (obtainable from a machine in the lobby). Lovely pool and friendly staff. Very close to Waikiki beach, shops and restaurants and also within walking distance of the zoo, Aquarium and Diamond Head. I would highly recommend this hotel.
Comment from Hotel Management
28-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for your wonderful feedback on your recent visit to the Waikiki Resort Hotel! Our guests really like our close proximity to the beach, shops and restaurants! We're very happy it complemented your visit. Thank you for your suggestion on a full length mirror in the room. We will be addressing this very soon! We hope your visit was filled with beautiful memories and we hope to see you again on your next visit to Waikiki!
4 out of 5
by A verified traveller

Posted 28-Apr-2016
Comfortable, cozy and in a very convenient location in Waikiki
Comment from Hotel Management
29-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for the very positive review! Our guests always have favorable comments on our location and proximity to the beach, shopping and restaurants in Waikiki! We hope you enjoyed your stay and look forward to serving you on your next trip!
3 out of 5
by A verified traveller

Close to beach - basic hotel

Posted 25-Apr-2016
Basic accomodation nothing exciting. Wifi not good in rooms
Comment from Hotel Management
27-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for your feedback on your recent visit. We regret that the WiFi in your guestroom was not to your satisfaction. Please accept our sincere apologies. We hope the rest of your stay was pleasant and enjoyable!
5 out of 5
by A verified traveller from Newcastle

Great hotel, close to the beach

Posted 23-Apr-2016
Pros: Ocean view, comfy bed
Cons: regular room make times, one morning it was before 9.30, next day it was after 3pm
Location: Beach, shopping, entertainment
This is a great hotel, fantastic ocean views, you can watch the surf and surfers from the balcony. Room was nice, spacious, clean and the bed and pillows were great! Coco in reception is very friendly, welcoming and went out of her way to provide my requested room number on return after an inter island trip away 3 days later. Chris
Comment from Hotel Management
26-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for sharing your experience on your recent visit! We regret that the housekeeping room schedule was not to your satisfaction! Please accept our sincere apologies! Coco at the Front Desk is terrific and we are glad she provided excellent service. We hope to see you on your next visit! A Hui Ho (Until we meet again!)
5 out of 5
by A verified traveller from K

My Hawaiian vacation

Posted 21-Apr-2016
It was the best experience I've had in along time. Everyone from the time I checked in at 9:30 pm til the time I checked out at 5 am the following week was were so kind and helpful. The food was great too. I loved opening my curtains every morning and evening just to see Waikiki beach. Loved, Loved, Loved it here.
Comment from Hotel Management
22-Apr-2016 by Gayle, Guest Relations, Hotel Management
Such a wonderful review! So very happy that you had such a fantastic experience! Hope you had picture-perfect memories and wonderful experiences! We look forward to serving you again on your next trip! A Hui Ho! (Until we meet again . . . )
4 out of 5
by A verified traveller from Los Angeles, CA

Nice hotel with a short walk to Waikiki beach.

Posted 20-Apr-2016
The only think that was not the best was the lack of staff at the time of check out. Other than that it was great and I will likely stay there again.
Comment from Hotel Management
22-Apr-2016 by Gayle, Guest Relations, Hotel Management
A Great Visit! Such positive feedback! We do regret that your check-out experience did not go quicker. Please accept our apologies for any inconvenience. We hope you enjoyed your visit to Waikiki and hope you will consider us again on your next trip!
4 out of 5
by A verified traveller from Houston Texas

Great Location

Posted 20-Apr-2016
Pros: Everything except the wifi
Cons: The wifi
Location: Great location....many stores and restaurant nearby
This hotel is in a great location,two block from main transport,one block from beach.....many restaurants around the corner...the only downside is the weak wifi....had to go to the lobby to get proper connection.....
Comment from Hotel Management
20-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for sharing your feedback on your recent visit. We regret that our WiFi service was not to your satisfaction. Please accept our sincere apologies. We're glad to hear you enjoyed our location; it's one of the things our guests really appreciate. We hope your visit was enjoyable and filled with happy memories. Please visit us again!
3 out of 5
by A verified traveller from Colfax, CA

Nice older hotel close to the beach

Posted 15-Apr-2016
Newer hotels built in front of it, but we still had a bit of a view at the beach. Only a few steps from the ocean, stores and places to eat. Very kind staff. A small room problem was immediately taken care of. The pool was not heated (April) and was therefore deserted with the water about a balmy 60 degrees; yeah, we DID go in, very slowly :-) All in all a very decent room for a decent price (for the area).
Comment from Hotel Management
18-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for sharing your comments on your recent visit. We are happy to hear that you enjoyed our location and that you found our staff kind! Hawaii is currently in our cool season and it does make the pool colder. We hope your trip was enjoyable and full of happy memories! Please visit us again!
Comment from Hotel Management
18-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for sharing your comments on your recent visit. We are happy to hear that you enjoyed our location and that you found our staff kind! Hawaii is currently in our cool season and it does make the pool colder. We hope your trip was enjoyable and full of happy memories! Please visit us again!
4 out of 5
by A verified traveller from Bedford

Posted 15-Apr-2016
Cons: a light switch within the lavatory especially for at night so as not wake the other occupants of the bedroom when turning on the light by the sink.
Lovely hotel a short block from the beach. We had a view of the water from our balcony as well as a nice place to sit and relax. Our room was comfortable with ample room to store our belongings during our stay.
Comment from Hotel Management
18-Apr-2016 by Gayle, Guest Relations, Hotel Management
Thank you for your feedback on your visit. We regret that the light switch in your guestroom was not to your satisfaction. Please accept our sincere apologies. We will forward your comments to our Managers and use your comments to improve guest services. We hope your trip was memorable and look forward to serving you on your next visit!