Ratings based on 2,273 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Posted 20-Nov-2017
Location: Close to beach and lots of shops..
This hotel was priced well, close to the beach, Dukes,, and lots of shopping. They have a free movie program and we had a small view of the beach from our balcony.. The only negative was their TOURS PROGRAM. They were very expensive and the tours salesman told us several things about the tours which were inaccurate.. Bottom line, don't book your tours through their tours salesman.. Call or find the actual tour programs directly to book!
Comment from Hotel Management
21-Nov-2017 by Guest Relations, Hotel Management
Aloha Sandy, Thank you very much for your review! We are glad to know that you enjoyed your time with us and will follow up with our tour partners to understand the problems you experienced. Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Riverside, Ca

Closed to beach and shopping area , good location

Posted 20-Nov-2017
Location is nice , staff very friendly , parking fee is pricey . Thank you.
Comment from Hotel Management
21-Nov-2017 by Guest Relations, Hotel Management
Aloha Clarita, Thank you for your review! We are so glad to know that you enjoyed your stay with us and that you found our location and staff to be the highlights of your trip! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel
3 out of 5
by A verified traveller

Way to noisy outside.

Posted 19-Nov-2017
Pros: T
Our room had a "jackhammer" noise all night that kept us up. I was told they did not have any other rooms and they had no idea what the noise was. Outside from 5 am on there were big trucks and buses.
3 out of 5
Recommended
for Everyone
by A verified traveller from Bartlett Illinois USA

Nice hotel close to the beach

Posted 15-Nov-2017
If not for bed bugs in room 806 I really like the hotel due to its location. We were upgraded to room 1709 after I complained. Hopefully they fumigated that room. Not good for their reputation.
Comment from Hotel Management
21-Nov-2017 by Guest Relations, Hotel Management
Aloha Pat, Thank you for bringing this concern to our attention. We will investigate immediately. Sincerely, Guest Relations Waikiki Resort Hotel
3 out of 5
by A verified traveller from Los Angeles

Good location

Posted 15-Nov-2017
Cons: rooms and add a gym
Location: Location was 1 block from beach and in the center of Waikiki
If it weren't for Nancy at the front desk, I think the stay would of been rated at a 2 or 3, but she was helpful and honest beyond expectations.
Comment from Hotel Management
21-Nov-2017 by Guest Relations, Hotel Management
Aloha Nicole, Thank you for your review and comments. We are glad to know that Nancy helped to make your stay with us more enjoyable. Keep in touch to hear about some exciting room refreshes coming to our property soon! Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Good hotel, excellent location

Posted 13-Nov-2017
Pros: The staff and the location.
Cons: Cleanliness of the room
Location: Steps from the beach makes this an ideal location.
Very nice 3 night stay, however, the construction at the hotel next door was a bother. Work began very early in the morning, before 7am. Very noisy. The staff could not have been nicer.
Comment from Hotel Management
14-Nov-2017 by Guest Relations, Hotel Management
Aloha Chuck, We are very glad to know that you enjoyed your stay with us and that you were able to take advantage of our property's location just steps from Waikiki beach! We hope to have you back again soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario Canada

Perfect location

Posted 13-Nov-2017
It was great! We would go again and stay here. Friendly helpful staff. Excellent service. Great breakfast!
Comment from Hotel Management
21-Nov-2017 by Guest Relations, Hotel Management
Thank you for the wonderful review, Gail! We are glad that you enjoyed your stay including our staff and breakfast! We hope to have you back again soon. Mahalo nui loa
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

The Hotel staff makes you feel the love of Aloha

Posted 7-Nov-2017
Pros: The entire hotel staff
Cons: nothing I can think of
Location: The beach is located a block from the hotel. A Starbucks is two blocks away. The restaurant "Shorfyre" on the corner, has wonderful food.
I brought my daughter and her best friend down to Oahu to celebrate her sweet 16th birthday on Halloween. Check in was quick and went smoothly. The building seemed slightly outdated. The pool was in a great location, as well as the beach. The rooms were on the smaller side; Yet, very clean. The hotel store was fully stocked with anything and everything you could possibly need. The best part of our hotel stay was the hotel staff. The most friendly group of workers I have ever met. From the workers dispensing towels to the front desk, everybody kept a smile and a warm Aloha. Everyone was helpful in answering questions, and giving advice on activities. However, the icing on the cake was When I asked the front desk if they could store my daughters Haku Lei until her birthday (as the in room fridge was not big enough). The Front desk lady happily obliged and casually asked me what our special occasion was. I explained that we were celebrating my baby's 16th birthday and she asked for her name. The next day I picked up my daughter's lei and we spent the day at PCC to celebrate. We got back late with a note that she had a delivery to the room. Low and behold to my daughters genuine surprise, The hotel sent her a personalized card and a pineapple container of a few Honolulu cookies. My daughter felt so special. Thank you Waikiki Resort on ensuring a memorable 16th birthday for my baby. Many Mahalo's.
Comment from Hotel Management
14-Nov-2017 by Guest Relations, Hotel Management
Aloha Sunshine, Thank you very much for your incredible review! We are so glad that our staff was able to make your daughter's birthday trip to Waikiki special and we hope to have you both back again soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveller from Anchorage, Alaska

Posted 6-Nov-2017
Pros: restaurant & friendly staff
Location: great location.
love the hotel great location restaurant loved it.
Comment from Hotel Management
7-Nov-2017 by Guest Relations, Hotel Management
Aloha Maretta, We are so happy to know that you were able to take full advantage of our property's central location in the heart of Waikiki and we hope that you join us again sometime soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel near Waikiki beach

Posted 5-Nov-2017
-Decent/smallish size room for double bed -No odor in room -Bed was comfortable -Close to the beach, about 5 minutes of walking -Always had hotel parking spaces, parking spot is good enough for mid-size car -Hotel staff were friendly -Air condition was good
Comment from Hotel Management
7-Nov-2017 by Guest Relations, Hotel Management
Aloha and thank you for your review! We are so pleased that you enjoyed your stay with us and we look forward to you joining us again next time you are in Waikiki! Mahalo nui loa!