Ratings based on 880 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 17-Feb-2017
Pros: desk staff friendly and accommodating. nice views
Cons: cleaning of rooms. 2 inches of dirt under sofa bed!!
floors were filthy. many of the room outlets did not work. hair dryer did not work. hard to get an elevaator. not breakfast provided at this hotel. too expensive for the service received. air conditioner noisy.
4out of 5
Recommended
for Everyone
by A verified traveller

キッチン付きで便利

Posted 17-Feb-2017
公園が近くて、部屋からの景色は最高。 バスルームも広く、居心地は良かったです。 ただ、最終日にゴキブリが出たのだけが残念…。
4out of 5
Recommended
for Everyone
by A verified traveller fromSan Francisco

First time to Hawaii

Posted 15-Feb-2017
First time going to Hawaii. Took my mom for her bday and stayed at luana based on the good reviews. It is a decent hotel. I got the studio suite with kitchenette which had all of the pots, pans, spatula, cups, plates, utensils and even cooking spray. It had one bed and the couch was a pull out which had some huge stain on the frame and also some random empty water bottles under it I guess from a previous stay. They're still doing some renovations there so there was no restaurant available. The elevator took for ever to come. You literally had to wait like 15 minutes just to get on one. There's no bar and the only vending machine is soda. A huge plus about the hotel is that it is very convenient to everything. Everything's a 5-10 minute walk away (shopping, food , beach etc) which I loved! The pool was nice to layout at if you could get a chair. They have coffee every morning down in the lobby which wasn't really good and the staff was very friendly. I would give this hotel a 7.5/8 out of 10!
5out of 5
Recommended
for Everyone
by A verified traveller

Close to beach and Great location to everything.

Posted 15-Feb-2017
Pros: Had a nice kitchenette, friendly staff, offered many beach amenities, such as towels, and chairs, and more. Had umbrellas for when it rained.
Cons: Elevators which are being upgraded. Lanias are small, just enough for two people even the you are pretty close to railing.
The front staff were great from the check in to the maid service to the valet parking personal. Everyone greeted us leaving and coming. They respected our privacy for cleaning. Walk thru the park behind the hotel to the beach about 5 minutes. The hotel is being upgraded on different scales such as elevators, a snack to go restaurant. Street up front is busy but did not wake me up at night. Coffee maker broke gave me a new one within the time I got up to my suite on 12th floor the caretaker was there with new one. We had a late flight gave us a key to access the pool showers and change rooms. Held luggage in lock up room until we left no extra charge. Smaller hotel which is nice. Dollar rent a car across street, we just rent a car per day and returned each day instead of parking at hotel for $35 a night. All are that expensive. Walked to Zoo 20-30 minute walk and aquarium was 10 minutes more. Beautiful walk and lots is shops, restaurants, and food trucks. Great location. Will definitely stay again and recommend it to friends.
4out of 5
Recommended
for Everyone
by A verified traveller fromLos Angeles

Nice hotel for the price

Posted 12-Feb-2017
Nice hotel for the price, they have yoga classes, wine receptions in the evening and bike. Only a big issue with the elevators but it seems they're getting fixed now.
3out of 5
by A verified traveller

Posted 9-Feb-2017
お値段はお手頃よかったのですが、、、 設備の老朽化は目立ちます。 ビーチからは少し距離がありました。
2out of 5
by A verified traveller fromNevada

Yes it was close to shops and restaurants.

Posted 6-Feb-2017
Pros: See above
Cons: See above
Room had a small refrigerator but no microwave. Lots of counter space and drawers for eating utensils, etc but only a few things in them. Hotel maid staff did not wash the dishes. Room had no space to unpack suitcases or store suitcases.Only one armoire and one drawer below for clothes. Remove some of the kitchen cabinets and put in some additional space for clothes and suitcases. Had to leave on floor. Had three elevators but only one working. They were upgrading the other two. Instead of doing one and a time they took both out of service. Waiting to get an elevator was up to 20 minutes at times.
4out of 5
Recommended
for Everyone
by A verified traveller from東京

ハワイ暮らしのできるホテル

Posted 5-Feb-2017
キッチンもあり、ラナイも静かで(パーシャルオーシャンビュー)、とても快適に過ごせました。長期宿泊におすすめです。 アラモアナまでのバスや、レンタサイクルで、レンタカーやトロリーに頼らず色々な所に行けます!! ホテル主催のレセプションパーティーも、大満足でした。チーズとワインが美味しかったです。 ヒルトンの花火も、ラナイから見えます。
3out of 5
by A verified traveller

Honest Review

Posted 4-Feb-2017
Here it goes so I stayed from the 27th to the 3th, here are my pros and cons: Pros: - Staff was very very nice - nice location - Beautiul Hotel and Facility Cons: - Those elevators!! Only one and sometime two were working when I stayed, so you had to plan an extra 10minutes just waiting for the elevator who would be full packed sometimes. - No privacy, sorry but you can hear everything your side neighbors do and even the rooms above an below you, also the corridor, not much isolation at all. Overall: Will I be coming back there? No I won't but the cons still can't take away the postive points that I've stated. Hope it helped some.
4out of 5
Recommended
for Everyone
by A verified traveller from東京

過ごしやすい滞在でした。

Posted 3-Feb-2017
設備は古いところもありますが、全体的に雰囲気良く楽しい滞在でした。レンタサイクルやヨガもできたりしました。一人旅ででしたが、何も問題無かったです。