Signature Room, Partial Ocean View | View from room
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Reviews of Waikiki Resort Hotel

3.5 out of 5
Waikiki Resort Hotel
2460 Koa Avenue, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 712 out of 1441 reviews" "
Rating 8 - Good. 459 out of 1441 reviews" "
Rating 6 - Okay. 180 out of 1441 reviews" "
Rating 4 - Poor. 55 out of 1441 reviews" "
Rating 2 - Terrible. 35 out of 1441 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Great location.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on May 9, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love how close to Waikaiki Beach this property is. It's close enough without all the traffic noise. I will absolutely choose this hotel on my next stay on Oahu.
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 9, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at these hotel, i really recommend it.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on May 8, 2024
Thank you for choosing to stay at the Waikiki Resort Hotel! By the third time, you are family!!! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

6/10 Okay

Robert, Auckland

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one block from Waikiki beach, so location was good. The staff were excellent. What lets this hotel down (it isn’t a resort) is that the decor is dated and tired. The complementary breakfast had all the basics (cereal, toast, juice, waffles, oatmeal, pastries). Overall acceptable but not great with paper plates and cutlery.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

6/10 Okay

Ann du

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is dated. The breakfast that is included has limited food selection and it is not satisfying forcing you to spend money at another restaurant for breakfast. Therefore the "included breakfast" is not a perk or savings. Hotel is dated. Kept clean and friendly staff.
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

RAMIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will back again
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Donna Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. It was a bit noisy but that is to be expected considering where it’s located. Only complaint is I called once for extra coffee pods and they were never brought to us. Other than that, very nice stay.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on May 3, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

8/10 Good

Johanna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice hotel. Room was simple, slightly dated, but clean and didn't smell. Good breakfast included in the price. Good location close to the beach and restaurants etc. I would stay here again!
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Corinne, Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entance in hotel and was always acknowledge by the staff at the front end and by staff doing their jobs. I found their continental has a simple and quick chooses for breakfast. I also enjoybthe breafast in th Resturant. It is old hotel but it clean and warm theme. My only drawback is I wished I had small folded latter so I could plug in hairdryer on my own. As I found the plug a little to high on the wall. I go back to this hotel in the furture.
Stayed 13 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

4/10 Poor

Johannes

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Occupants in the Room upstairs were smoking and making noise through late hours for two nights. The sliding door to the balcony was very hard to open and made a loud noise when sliding. There’s hardly any water pressure in the shower. The hotel is dated but it’s conveniently located close to the beach and shops. We wouldn’t stay here again. We asked for a king sized bed and got 2 double beds. Now I know why it’s cheaper than most hotels around the area
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

8/10 Good

Rhianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Day staff went above and beyond. Beautiful hotel and a block away from the beach
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 1, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The workers where the best at attention to details and the housekeeping.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 30, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to stay
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 30, 2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Staff & service
Absolutely zero aloha spirit at the front desk. The sound-proofing is non-existent (the garbage truck woke us up at 5:25 am). It was also somehow quite humid in the room despite the AC, but otherwise I guess the room was OK.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 30, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

Pacita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. The area is accessible to the beach and the shopping area.
Stayed 5 nights in Apr 2024
Response from Kris on Apr 29, 2024
Mahalo for your fantastic review! We appreciate your support and look forward to your next visit.

10/10 Excellent

cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how close it was to the beach, staff were great and they also have washers and dryers in the basement ( at a small cost ) the view was great!
Stayed 4 nights in Apr 2024
Response from Kris on Apr 29, 2024
Mahalo for your review of Waikiki Resort Hotel! We're so glad you enjoyed our convenient location near the beach, friendly staff, and in-house laundry facilities.We appreciate you highlighting the positives of your stay as we strive to provide a comfortable and convenient experience for our guests. Please come back and see us again soon!

6/10 Okay

Jason

Stayed 4 nights in Mar 2024
Response from Kris on Apr 29, 2024
Mahalo for choosing Waikiki Resort Hotel.

10/10 Excellent

Shirleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in good location closer/ walkable to the Waikiki beach,shopping malls and restaurants and a car for rent located at the hotel lobby. Staff are welcoming and approachable. Would stay again definitely.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 27, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Mario, Blainville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Rooms clean.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 27, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Rick

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kris on Apr 29, 2024
Mahalo for staying with us, Rick!

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
It was clean but looks a little worn out. Bed was comfortable and breakfast was better than expected.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 25, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Apr 24, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities
Receptionist, we arrived 4/19/24, I don’t know his name but he was so rude and irresponsible.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 24, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 24, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Grace, Buena Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Waikiki Resort Hotel is conveniently located: 2-3 min walk to the beach, 10 min walk to the International Market Place, etc. In short, it’s centrally located & within walking distance to the “heart of where the action is” in Waikiki. The staff is very nice, friendly, helpful, & accommodating. The included continental breakfast is also a PLUS. (Rowena, a breakfast staff was very nice!). I would definitely stay here again!!!!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is conveniently located and staff are pleasant and helpful however the hotel is in need of a refurbishment. Free breakfast buffet is terrible.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 22, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

6/10 Okay

Maria C

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Restroom is designed for little people.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 22, 2024
Thank you for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable. We hope you will consider choosing to stay with us again on your next visit to sunny Waikiki!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a very nice stay. Close to the beach and several non chain restaurants. All you could ask for in a place to stay while in Waikiki.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 20, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Sean

Travelled with family
Excellent location and staff very helpful
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Eva

Excellent attention and service
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, reasonable rate, great breakfast, friendly and helpful staff, option for late check out and even stay till 6pm for half day rate. Great activities in the lobby like lei making, hula dance, yoga, meditation. So close to the beach and different restaurants, public transportation is close by. Close to everything yet on quiet street. Pure gem!
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with some local restaurants and easy walk to Waikiki beach
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

Alberto Hamili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it was Convenient to the beach, dining, and stores. What I didn’t like was My shower holder was broken, but they repaired it right away. Good job.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Amanda

Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on May 7, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

6/10 Okay

Lora

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

6/10 Okay

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 18, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 17, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
A post filled with positivity! Hope your island adventure was filled with the best moments! Noho me ka hau’oli – (Be happy)

10/10 Excellent

To Anh, New Westminster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to see more nice restaurants around and supper markets or convenient stores.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 13, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a online check in from hotel and ordered a bottle of Wine DID NOT RECEIVE !!!!! Sad
Stayed 7 nights in Apr 2024
Response from Kris on Apr 12, 2024
We sincerely apologize for the mix-up with your wine order. We hope to have the chance to make it up to you on your next visit. Please let us know if you have any other feedback that can help us improve. Mahalo!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is excellent! From the staff, the location, food, everything! Super value for money. I would definitely go back to this hotel!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 12, 2024
Aloha! Sounds like you had a wonderful island adventure! We hope you made happy memories and took the best selfies! A Hui Ho! (until next time)

10/10 Excellent

OLGA, Calgary

Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on May 2, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Hieu

Travelled with family and small children
Definitely will recommend to everyone and will be back
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 11, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is nice, rooms were great, but it was very loud outside of our room and the walls were very thin.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on Apr 11, 2024
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.

8/10 Good

Rachelle

Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 30, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

8/10 Good

Gareth

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, has rental car, and purified water stations. I wish the beds were bigger and more comfy.
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on Apr 11, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!

10/10 Excellent

Melissa, Wildomar

Liked: Amenities
Love it
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on Apr 11, 2024
Whoo Hoooo! So happy you are happy! Hope you had a lot of fun in the sun, found the perfect souvenir and got the best selfies! We look forward to seeing you again on your next visit!

10/10 Excellent

Brianna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really clean! Really short walk to the beach too. Great price for a walkable, nice hotel with a great balcony
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Apr 10, 2024
Aloha! Thank you for taking the time to share your feedback on your recent stay. We hope your visit was filled with many happy memories! Take care and we hope you choose to stay with us on your next visit to Oahu!