Title: Grand Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Mountain retreat with scenic terrace views where travelers can enjoy local cuisine while relaxing amid spectacular natural surroundings ## Photo gallery for Grand Hotel ![Lobby - Grand Hotel (Nuwara Eliya)](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/c852919e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden - Grand Hotel (Nuwara Eliya)](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/1ad14f33.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, lunch, dinner served; Indian cuisine - Grand Hotel (Nuwara Eliya)](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/287fe859.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase - Grand Hotel (Nuwara Eliya)](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/7fea8d4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gregory's Suite - Grand Hotel (Nuwara Eliya)](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/91a8a743.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hotel combines rustic elements with refined accommodations in a mountain setting. Travelers can enjoy a manager's reception, spend time in the garden and playground, or sample Indian specialties at any of the four on-site restaurants. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Gym ## Room options ### Check availability for these dates Tonight [Jan. 3 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 4 - Jan. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1602583&PinnedHotelID=1602583&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Deluxe Double Room, 1 Bedroom, Hill View ![Deluxe Double Room, 1 Bedroom, Hill View](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/2abab27c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Bedroom, Hill View 8.6 Excellent 7 reviews ### Highlights Heating TV Blackout drapes/curtains Premium bedding Bidet Separate bathtub and shower Bathrobes Free bottled water - 237 sq ft - Hill view - Sleeps 3 - 1 Double Bed ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/afcc8fea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Heating TV Separate bedroom Premium bedding Blackout drapes/curtains Bidet Separate bathtub and shower Bathrobes - 1 bedroom - Hill view - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View ![Deluxe Twin Room, 1 Bedroom, Accessible, Hill View](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/a789f53c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 1 Bedroom, Accessible, Hill View 10.0 Exceptional 1 review ### Highlights Heating TV Separate bedroom Premium bedding Blackout drapes/curtains Bidet Separate bathtub and shower Bathrobes - 237 sq ft - 1 bedroom - Hill view - Sleeps 3 - 2 Twin Beds ### View all photos for Gregory's Suite ![Gregory's Suite | Living area](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/9d0a1ebd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gregory's Suite ### Highlights Heating Free cribs/infant beds TV 2 bedrooms Blackout drapes/curtains Day bed Premium bedding Private bathroom - 2 bedrooms - Sleeps 4 - 1 King Bed ### View all photos for Presidential Suite ![Presidential Suite](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/130c04e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Heating Free cribs/infant beds TV Blackout drapes/curtains Premium bedding 2 bedrooms Separate bathtub and shower Bidet - 2 bedrooms - Sleeps 4 - 1 King Bed and 1 Twin Bed ### View all photos for Queen Elizabeth Suite ![Queen Elizabeth Suite](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/9fb249a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Elizabeth Suite ### Highlights Heating Free cribs/infant beds TV Blackout drapes/curtains Premium bedding Separate bedroom Bidet Separate bathtub and shower - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNuwara-Eliya-Hotels-Grand-Hotel.h1602583.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNuwara-Eliya-Hotels-Grand-Hotel.h1602583.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.96846%2C80.76523&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XlL9Vv-kOLpKvH6bIUuuATf7rwA=) Grand Hotel Rd, Nuwara Eliya, 22200 #### What's nearby - Victoria Park \- 5 min walk \- 0.5 km - Nuwara Eliya Golf Club \- 7 min walk \- 0.6 km - Assemblies of God Church Nuwara Eliya \- 13 min walk \- 1.1 km - Lake Gregory \- 20 min walk \- 1.7 km - Single Tree Hill \- 20 min walk \- 1.7 km #### Restaurants - ‪Barista - ‬10 min walk - ‪Grand Hotel - ‬1 min walk - ‪Milano Restaurant - ‬11 min walk - ‪Ambal's Hotel - ‬13 min walk - ‪Pedro Factory - ‬3 min drive ## About this property ### Grand Hotel Upscale hotel in the mountains A free daily manager's reception, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Grand Hotel. Treat yourself to some rest and relaxation at Grand Spa, the onsite spa. At the 4 on-site restaurants, enjoy lunch, dinner, and Indian cuisine. Free in-room WiFi is available to all guests, along with a garden and a playground. Other perks include: - An indoor pool - Free self parking and valet parking - Bike rentals, a front-desk safe, and massage treatment rooms - A billiards/pool table, coffee/tea in the lobby, and tour/ticket assistance Room features All 154 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and safes. Other amenities include: - Separate tubs/showers, bidets, and free toiletries - TVs with cable channels - Electric kettles, heating, and daily housekeeping ## Similar properties ![Daily buffet breakfast (USD 20 per person)](https://images.trvl-media.com/lodging/20000000/19550000/19542000/19541972/727257a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Araliya Green City - Your Gateway to Everything in Nuwara Eliya Nuwara Eliya - Pool - Spa - Kids pool - Parking included 7.6 Good 29 reviews CA $189 CA $250 total includes taxes & fees Jan 10 - Jan 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=19541972&PinnedHotelID=19541972&HadPinnedHotel=true®ionId=-1&adults=2) ![Extra beds](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/827cfbc4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jetwing St. Andrew's Nuwara Eliya - Parking included - Free WiFi - Restaurant - Breakfast available 7.6 Good 132 reviews CA $206 CA $268 total includes taxes & fees Jan 11 - 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Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=17349077&PinnedHotelID=17349077&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room](https://images.trvl-media.com/lodging/113000000/112960000/112952400/112952329/e1fa65c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Bungalow Nuwara Eliya by Seven Angels Nuwaraeliya - Parking included - Free WiFi - Restaurant - Air conditioning 10 Exceptional 1 review CA $178 CA $231 total includes taxes & fees Jan 4 - Jan 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=112952329&PinnedHotelID=112952329&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site - Limited onsite valet and self parking ### Food and drink - 3 bars/lounges - 4 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Grand Indian - Grand Thai - Magnolia ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Full-service spa - Gym - Indoor pool - Library - Playground - Sauna - Steam room ### Family friendly - Arcade/game room - Indoor pool - Laundry facilities - Playground - Refrigerator on request - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Lockers - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - Business center - Meeting room ### Outdoors - Barbecue grill - Garden - In the mountains - Picnic area - Terrace ### Full-service spa - 3 treatment rooms - Couples treatment rooms - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer (on request) - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator on request ### More - Desk - Heating - Laptop workspace - Safe ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 15.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Christmas Eve (December 24) Gala Dinner per adult: USD 125 - Christmas Eve (December 24) Gala Dinner per child: USD 60 (from 5 to 11 years old) - New Year's Eve (December 31) Gala Dinner per adult: USD 200 - New Year's Eve (December 31) Gala Dinner per child: USD 100 (from 5 to 11 years old) We have included all charges provided to us by the property. ### Optional extras - Housekeeping is available for an additional fee - Rollaway bed fee: USD 15.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ### Property is also known as Grand Hotel Nuwara Eliya Grand Nuwara Eliya Grand Hotel Hotel Grand Hotel Nuwara Eliya Grand Hotel Hotel Nuwara Eliya ## Frequently asked questions ### Does Grand Hotel have a pool? ### How much does it cost to stay at Grand Hotel? ### Is Grand Hotel pet-friendly? ### How much is parking? ### What time is check-in at Grand Hotel? ### What time is check-out at Grand Hotel? ### Where is Grand Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 109 8 - Good 50 6 - Okay 14 4 - Poor 6 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Damodharan Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Damodharan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Janaka Jun 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable. ##### Janaka Stayed 2 nights in May 2025 ### 8/10 Good #### Adeel Mar 25, 2025 Liked: Cleanliness, property conditions & facilities Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous. ##### Adeel Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Doug Jul 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This was a luxurious property with fantastic amenities and excellent food selections. ##### Doug Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Verified traveller Feb 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Selvarajan Feb 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities She was a grand lady totally elegant. The staff was par excellance. ##### Selvarajan Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Sanjeevan May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka ##### Sanjeevan Stayed 2 nights in May 2024 ### 6/10 Okay #### Sovit Aug 9, 2025 Disliked: Cleanliness, staff & service Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand! ![Room](https://a.travel-assets.com/ugc/hotel-reviews/41ba6062-9b0a-4405-a615-87b30d829820-1754733869284.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room](https://a.travel-assets.com/ugc/hotel-reviews/fa4301e6-35f9-4592-9766-2541e702f7ea-1754733869434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hallway](https://a.travel-assets.com/ugc/hotel-reviews/3aa67d35-4327-41bf-b29b-6f6e75df2cef-1754733869354.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Garden surrounding the hotel](https://a.travel-assets.com/ugc/hotel-reviews/e8f13042-0947-4d16-b25b-af03125f84fc-1754733869547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sovit Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Celestina Jan 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again. ![](https://a.travel-assets.com/ugc/hotel-reviews/8F60A67E74D4B0B43919D0615986A5232FD775CD1673385483554.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Celestina Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Kristian Dec 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A lovely comfortable stay A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice. ##### Kristian Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Heba Oct 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel. ##### Heba Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Alex T Jul 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again! ##### Alex T Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### David Sep 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quite simply superb. The staff were extremely attentive and polite ##### David Stayed 2 nights in Sep 2023 ### 6/10 Okay #### David Aug 13, 2025 Liked: Cleanliness, amenities The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return. ##### David Stayed 2 nights in Aug 2025 ### 8/10 Good #### petranella Jul 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof. ##### petranella Stayed 1 night in Jul 2023 ### 6/10 Okay #### Ravi Jan 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens ##### Ravi Stayed 1 night in Jan 2025 ### 10/10 Excellent #### philippa Feb 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent classic, historical hotel Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there. ##### philippa Stayed 2 nights in Feb 2024 ### 8/10 Good #### Robert Nov 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### High tea only okay. Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive. ##### Robert Stayed 2 nights in Nov 2023 ### 6/10 Okay #### Verified traveller Aug 19, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Poor value for money Historical hotel with plenty of staff but overall it is overrated. Poor value for money. ##### Verified traveller Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ellen Apr 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous hotel to relax for a few days We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer. ##### Ellen Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Stephen Jan 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven. ##### Stephen Stayed 3 nights in Dec 2023 ### 2/10 Terrible #### Kamani Sep 21, 2022 Disliked: Staff & service, amenities, property conditions & facilities We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards ##### Kamani Stayed 1 night in Sep 2022 ### 4/10 Poor #### Victor Nov 27, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4\. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place. ##### Victor Stayed 1 night in Nov 2024 ### 10/10 Excellent #### ARACELI NUÑEZ Nov 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional ##### ARACELI NUÑEZ Stayed 1 night in Nov 2024 ### 8/10 Good #### Tobias Sep 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities War ein sehr schönes Hotel . Hotelzimmer war ein bisschen veraltet . 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