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Overview of Grand Hotel

Photo gallery

Featured Image
Outdoor pool
Premium bedding, minibar, in-room safe, desk
View from Room
Premium bedding, minibar, in-room safe, desk

Grand Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationVictoria Park9 min walk
    Popular LocationNuwara Eliya Golf Club9 min walk
    Popular LocationSingle Tree Hill8 min drive
    AirportKandy (KDZ-Polgolla Reservoir)80 min drive

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Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

  • 237 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

Suite

  • Hill view
  • Sleeps 3
  • 1 Double Bed

Deluxe Double Room, 1 Bedroom, Accessible, Hill View

  • 237 sq ft
  • Hill view
  • Sleeps 3
  • 1 Double Bed

About this area

Nuwara Eliya

Located in Nuwara Eliya, Grand Hotel is in the mountains. Nuwara Eliya Golf Club and Damro Labookellie Tea Centre and Tea Garden are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Horton Plains National Park and Victoria Park. Pedro Tea Factory and Hakgala Botanic Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Victoria Park - 9 min walk
  • Nuwara Eliya Golf Club - 9 min walk
  • Lake Gregory - 4 min drive
  • Single Tree Hill - 8 min drive
  • Lover's leap Waterfall - 12 min drive

Getting around

  • Bandaranaike Intl. Airport (CMB) - 167 min drive

Restaurants

  • Grand Indian — 1 min walk
  • Grand Thai — 1 min walk
  • Hela Bojun Hala — 7 min walk
  • Themparadu — 8 min walk
  • Thaj Hotel and Bake House — 10 min walk

About this property

Grand Hotel

4-star hotel with 3 restaurants and free valet parking
This smoke-free hotel features 3 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 154 rooms offer free WiFi, minibars, and TVs with cable channels. Other amenities available to guests include room service, premium bedding, and separate bathtubs and showers.
Grand Hotel offers 154 accommodations with minibars and safes. Beds feature premium bedding. Cable television is provided.

Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator (on request)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator (on request)

More

  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 82 out of 141 reviews
5 - Excellent 58%
Rating 4 - Good. 41 out of 141 reviews
4 - Good 29%
Rating 3 - Okay. 9 out of 141 reviews
3 - Okay 6%
Rating 2 - Poor. 5 out of 141 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 141 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020