We are Balinese and Japanese family staying with toddler.
Great
-All of the front office ladies are 5star hospitality team!
-Nice breakfast, food and their hospitality.
-well maintained beautiful garden, pool and beach area
-kids friendly
Disappointed
-Security staff treated my husband as driver/tour guide.
Firstly the staff asked if my husband is going to drop the guest or not, my husband answered we all will stay here, then the staff laughed. It's not joke, he didn't apologised. Our very first impression for this hotel was made by him.
-No one welcomed at carport, they didn't approach us for valet parking service. ( maybe staff was busy with other guest. may be the staff thought my husband as a driver or tour guide since he is local? The staff didn't offer but said "do you park by yourself or use valet?" he should have said "may I - / would you like me to - " or something like that, isn't it 5star hotel? Actually my husband got little angry with the way the staff said, then he decided to park by himself though the parking is so far away from lobby.)
-One of the in room dining menu was not good (Thai salad) , too salty and we felt something wrong with the ingredient.
-At breakfast restaurant, we have asked coffee/tea 3times by 3 different staff. All of them are nice and caring but maybe should communicate well among the team.
Overall, the resort and most of the staff is nice.
Maybe we are little sensitive since both of us are working at 5 star hotel.
