2/10 Terrible
polly
Travelled with family
Jan 27, 2023
Disliked: Staff & service, amenities, property conditions & facilities
First impression at the entrance grand looking however it was noisy, busy because any who can come to look see aka a shopping mall. Can’t sight the check in desk. No signage. When saw the service staff, been informed there’s queue for check in 😳 despite we were late checked in. Check in process tedious with up selling. Out of the blue, next connecting door room had big abusive threats and shouting match. We were horrified. I knocked on the door asking if everything is ok? Instead I was insulted with profanities and threats. We were horrified and shocked that riff raff staying here. Got onto the room phone to dial front desk, concierge and operate, but non of the line was answered! We are concerned for our safety. We ran to front desk to complant. Was attended, but with much disappointment. All the hypes and vibes of this hotel and restaurants that I would only say didn’t live up to the price and looks can be deceiving.
polly
Stayed 1 night in Jan 2023