Seasonal outdoor pool, sun loungers

Reviews of Novotel Lens Noyelles

4 out of 5
Novotel Lens Noyelles
Centre Commercial, Noyelles-Godault, Pas-de-Calais

Reviews

8.6

Excellent

Rating 10 - Excellent. 192 out of 444 reviews" "
Rating 8 - Good. 188 out of 444 reviews" "
Rating 6 - Okay. 51 out of 444 reviews" "
Rating 4 - Poor. 9 out of 444 reviews" "
Rating 2 - Terrible. 4 out of 444 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location across from the large shopping mall. Plenty of parking with a couple of 22kW EV chargers near the entrance. Rooms are standard Novotel layout. Clean and modern. Only gripe was the bed was quite hard
Stayed 1 night in Mar 2024
Response from Laurie Spatafora, Directrice on Apr 4, 2024
Dear Paul, Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and modern rooms. We appreciate your feedback regarding the bed comfort and will take it into consideration. Best regards,The all team of Novotel Lens Noyelles.

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Novotel
Clean and friendly stay. Secure car park and nice breakfast too!
Stayed 5 nights in Dec 2023
Response from Laurie SPATAFORA on Feb 10, 2024
Dear Xavier,Thank you for taking the time to share your review of your recent stay at Novotel Lens Noyelles. We are delighted to hear that you had a nice and clean experience with us. Our team takes great pride in providing a friendly and welcoming atmosphere for our guests. We are also pleased to know that you found our car park secure and enjoyed our breakfast offerings. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Best regards,

8/10 Good

Callum

Stayed 1 night in Sep 2023
Response from Laurie SPATAFORA on Sep 27, 2023
Dear Callum Stone,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

10/10 Excellent

Co

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Laurie SPATAFORA on Sep 2, 2023
Dear Co Quan,Thank you very much for taking the time to share about your experience with us.We are delighted to read that you enjoyed your stay.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff
Stayed 1 night in Aug 2023
Response from Laurie SPATAFORA on Sep 2, 2023
Dear Debbie King,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Laurie SPATAFORA on Sep 2, 2023
Dear Kelly Beeken,We would like to thank you for taking the time to share about your experience at the Novotel Lens Noyelles. We are happy to read that you enjoyed your stay with us.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

10/10 Excellent

Julian

Stayed 1 night in Aug 2023
Response from Laurie SPATAFORA on Aug 15, 2023
Dear Julian,Thank you for taking the time to share about your stay with us. We are delighted that you and your family enjoyed your stay.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

8/10 Good

DANIEL

Stayed 1 night in Jul 2023
Response from Laurie SPATAFORA on Aug 9, 2023
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

J Laidlaw

Stayed 1 night in Jul 2023
Response from Laurie SPATAFORA on Jul 28, 2023
Dear J Laidlaw,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

10/10 Excellent

Tariqul

Stayed 1 night in May 2023
Response from Novotel Lens Noyelles on May 30, 2023
Dear Mr Hossain Tariqul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

anita, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel. Well designed room, great breakfast and good on-site restaurant. Staff very friendly and helpful
Stayed 2 nights in Apr 2023
Response from Novotel Lens Noyelles on Apr 27, 2023
Dear Anita,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Novotel Lens Noyelles on Mar 30, 2023
Cher client,Un grand merci pour votre note qui nous est très agréable et encourageante.Au plaisir de vous revoir au Novotel Lens Noyelles.Cordialement,

10/10 Excellent

Oliver

Stayed 1 night in Feb 2023
Response from Marilou HERRERO - Responsable Hébergement on Mar 21, 2023
Monsieur Olivier,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Laurie SPATAFORADirectrice Novotel Lens NoyellesCentre commercialAvenue de la république 62950 Noyelles Godault

8/10 Good

Christine

Stayed 1 night in Sep 2022

8/10 Good

Rana

Travelled with family
Liked: Staff & service, room comfort
Perfect Location
Hotel was in the perfect location it was very comfortable but rooms need to get updated ! Good place for families with kids :)
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on Aug 28, 2022
Dear Rana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Laurie SPATAFORADirectrice Novotel Lens NoyellesCentre commercialAvenue de la république 62950 Noyelles Godault

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We love this place, great location, nice rooms and friendly staff. Massive shopping center next door with restaurants and bars if you don’t want to use the hotel restaurants. Pool great if not a little cold
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on Aug 18, 2022
Dear Julian, We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurie SPATAFORA Directrice

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
The rooms were nice & well equipped. However they had not been thoroughly cleaned (there was an empty whisky bottle in the cupboard) & the shower was cold. We wanted to get a drink from the bar on the evening we arrived. After being ignored for 10 minutes & others being served before us we decided to go for a walk & get a drink elsewhere.
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on Aug 18, 2022
Dear Madam,Sir, Thank you for taking the time to tell us about your experience at the Novotel Lens Noyelles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurie SPATAFORA

6/10 Okay

Deborah

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Welcoming hotel, clean & friendly. Pool was good. Didn't eat there so can't comment. Few things not quite right - hair dryer didn't work & handwash dispenser seemed empty.
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on Aug 15, 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurie SPATAFORA Directrice Novotel Lens Noyelles Centre commercial Avenue de la république 62950 Noyelles Godault

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area great. Room was spacious, but lacked some elegance. Continental breakfast was adequate.
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on Aug 10, 2022
Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laurie SPATAFORA Directrice Novotel Lens Noyelles Centre commercial Avenue de la république 62950 Noyelles Godault

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Christopher

Stayed 1 night in Jul 2022
Response from Novotel Lens Noyelles on Jul 19, 2022
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Laurie SPATAFORA Directrice Novotel Lens Noyelles Centre commercial Avenue de la république 62950 Noyelles Godault

8/10 Good

Kachassy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean however, menu was limited.
Stayed 5 nights in Jun 2022
Response from Sébastien Houspie - Responsable Hébergement on Aug 2, 2022
Dear Kachassy, I thank you to get the time to provide us the feedback of your experience at the Novotel Lens Noyelles. I am sorry to read that you found the menu card very limited. In fact, we base the disches of our Menu card with the fresh and local products. I hope to have a chance to welcome you an other time when you will come back to our region. Best regards.

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Good hotel but no air con
Good Breakfast. Air conditioning none existent - controlled by hotel not in room. Otherwise bed was comfortable but I am considering cancelling my next scheduled stay at the hotel due to the air conditioning point.
Stayed 1 night in Apr 2022
Response from Sébastien Houspie - Accommodation Manager on Apr 26, 2022
Good morning Catherine, I thank you to get the time to provide us your feedback regarding your stay in our hotel. I am sorry to read that you had a bad experience with the air conditionning. You are right, it is not possible to reverse the heating with the air conditionning. Thank to the nice weather, we can enjoy it during the day but the morning and the evening are still fresh. We have anyway reverse it on the 18/04/22 but too late as I can see. Please, alow me to present you my apologize for this trouble. I am sad to read as well that you have cancelled your next stay but I can understand your point of view. I will be happy to prouve you the best of our services if you would like come back in our region. Yours sincerely

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sébastien Houspie - Responsable Hébergement on Apr 26, 2022
Chère Alexandra, Je vous remercie de nous avoir fait part de votre appréciation à la suite de votre séjour dans notre hôtel. Je suis ravi que nos prestations vous ont données satisfaction et que vous ayez apprécié notre nouvel environnement suite à nos récentes rénovations. J'espère avoir l'occasion de vous accueillir lors d'un prochain séjour dans notre région. Bien cordialement.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sébastien HOUSPIE - Responsable Hébergement on Apr 9, 2022
Chère Patricia, Nous vous remercions d'avoir pris le temps de nous livrer vos impressions à la suite de votre séjour dans notre établissement. Nous sommes heureux que nos prestations vous aient apportées beaucoup de satisfaction et que vous ayez également apprécié les lieux. Nous espérons vous revoir prochainement lors de votre prochaine venue dans la région. A très vite !

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good access to shopping of all types in the centre across the road. Many eateries to choose from if the hotel isn't for you... we tried Beers&co and had a lovely meal. Hotel is clean and tidy with very quiet rooms. Good secure car park.
Stayed 1 night in Feb 2022
Response from Novotel Lens Noyelles on Feb 13, 2022
Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible
Booked a superior room. Was given a basic room to which they had added a coffee machine and bathrobes as per the superior room. The coffee machine didn't work and they Refused to accept it was a basic room. There was no rainfall shower. It was basic room decor (as per their website) and the bedding which was supposed to be luxury bedding was a hard duvet and solid foam pillows. The rudest receptionist ever. Never again!!!!!!
Stayed 1 night in Aug 2021
Response from Sébastien HOUSPIE on Sep 15, 2021
Dear Mark, I thank you to get the time to provide us your feedback regarding your stay in our hotel. I am sorry that your room did not suit you and I do apologize for it. On the four Executive rooms, two are equiped with the same furnitures, but for all all them, you can enjoy the "Skinjay" (essentials oil shower), the barthrobe and sleepers, the Nespresso machine, the minibar, the body lotion and the conditionner. If the furnitures are not suit with, be sure we are present to move you to another room and provide you the best services. I am sad to read that your experience did not reach your expectations. I do again apologize for it and our team and I stay at your disposal in case you would like to comeback in our area.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Arrived in time for dinner on the terrace, view over swimming pool and garden area, all very pleasant
Stayed 1 night in Aug 2021
Response from Sébastien HOUSPIE on Aug 16, 2021
Dear Dean, I thank you to get the time to provide us your feedback. I am happy that you spent a nice moment in our hotel an I hope to see you soon if you have to come back in our place. I will inform all of our staff who is working hard every day to provide you a good quality of service. Best regards.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and helpful staff. Very accommodating
Stayed 1 night in Dec 2020
Response from Sébastien HOUSPIE - Responsable Hébergement on Jan 5, 2021
Dear Andrew, We thank you to get the time to provide us your feedback regarding your stay at the Novotel Lens Noyelles. We will inform our staff about your great review, because it is really important for them. We hope to see you very soon. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sébastien HOUSPIE on Sep 30, 2020
Nous vous remercions d'avoir pris le temps de nous communiquer votre appréciation à l'issu de votre séjour. Nous espérons vous accueillir de nouveau prochainement. Bien cordialement.

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and close to motorway, quiet hotel, good food and staff were so helpful...even filled my coffee mug before dricing back to UK, offered me some food to take away due to closure of restaurants in UK.
Stayed 1 night in May 2020

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sébastien HOUSPIE on Mar 4, 2020
Chère Helen, Nous vous remercions de votre retour et votre très belle notation suite à votre séjour dans notre établissement. Nous espérons vous revoir prochainement dans notre établissement et vous souhaitons une très belle journée. Toute l'équipe du Novotel Lens Noyelles

10/10 Excellent

Anne Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay as usual
This was a return visit for an overnight stay for a long drive the next day for a ski trip. Immaculate, clean and comfy hotel with a fabulous breakfast.
Stayed 1 night in Feb 2020
Response from Seabstiien HOUSPIE on Mar 2, 2020
Dear anne Louise, I really thank you to get the time to provide us your feedback from our hotel. I am happy to read that the breakfast and the situation of the hotel suit you. I will be happy to welcome you again for your next stay. Kindest regards.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sébastien HOUSPIE on Mar 2, 2020
I thank you for your good note and your nice feedback. I hope to see you soon for your next stay. Best regards.

10/10 Excellent

Johnny, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to a retail park, clean and good breakfast! When we travel to France is a welcomed break for us.
Stayed 1 night in Feb 2020
Response from Sébastien HOUSPIE on Mar 2, 2020
Dear Johnny, I thank you to get the time to provide us your impressions regarding your stay. I hope to see you again for your next stay. Best regards.

10/10 Excellent

Isabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appropriately attentive,professional,friendly reception and restaurant staff. High quality breakfast with a wide range of options. Bedroom very clean and super king size bed. Good car parking.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 days and it was truly enjoyable. The rooms are updated, with a very comfortable bed and an updated bathroom. It was super quiet. We also ate at the restaurant a few times and the food and service was amazing. The staff went out of their way to make us feel welcome. Would stay here again’
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one thing that was definitely wrong. We booked for six adults and two children on a half board basis. This was confirmed in our paperwork. The hotel insisted the two children’s food should be paid for. They were quite nasty about it which was upsetting. I did not pay for the food!!!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Reception staff OK. Bar staff lovely. Blood on sheet and on wall in toilet.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find from motorway. Directly opposite a shopping mall. Fabulous Pizza Pai restaurant within walking distance for our kids who are fussy eaters. Reasonably priced. Will stay agiain for stopover if driving to Sourhern France.
Stayed 1 night in Aug 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
A very good stopover and a nice swimming pool
Stayed 1 night in Jul 2019

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed in the hotel with the family as a stop over from Disneyland Paris to the UK. Nice quiet room and comfortable beds. Restaurant was also good. Very friendly helpful staff. Would stay here again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019