Exterior

Reviews of Hilton Garden Inn Florence Novoli

4 out of 5
Hilton Garden Inn Florence Novoli
Via Sandro Pertini, 2/9, Florence

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 731 reviews" "
Rating 8 - Good. 296 out of 731 reviews" "
Rating 6 - Okay. 71 out of 731 reviews" "
Rating 4 - Poor. 11 out of 731 reviews" "
Rating 2 - Terrible. 9 out of 731 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane F.

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Friendly staff, esp in restaurant.
Stayed 1 night in Mar 2024
Response from Alina on Mar 4, 2024
Thank you for your review, much appreciated!

10/10 Excellent

Jane F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina on Feb 26, 2024
Thank you for your feedback, much appreciated!

6/10 Okay

Mike, Leduc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget airport hotel, close to the tram to get to old Florence. Really nice park around the University just across from it. Nice and clean and good pressure in the shower Grocery store and a few restaurants close.
Stayed 2 nights in Jan 2024
Response from MASSIMO FO MANAGER on Feb 7, 2024
Dear Sir,We sincerely appreciate Your feedback.Your comments are shared by our Management.Sincerely,Massimo ContiFront Office ManagerHilton Garden Inn Florence Novoli

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from MASSIMO FO MANAGER on Feb 10, 2024
Dear Timothy,we are very happy You found our property to Your liking.Your comments are shared by our Team members.Sincerely,Massimo, FO Manager HGI Florence

2/10 Terrible

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty very noisy
Stayed 1 night in Oct 2023
Response from Giulia on Oct 23, 2023
Dear Ms. Debbie, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that we did not exceed your expectations. Thank you for the feedback about the rooms, your comments will help us as we constantly work to improve our guest experience. We hope to have the possibility to welcome you back in the future. Yours sincerely, Giulia

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service
This hotel need at least another washing machine with clear user instructions in English plus new working dryers.
Stayed 4 nights in Oct 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Kim,We sincerely appreciate You took the time to share Your experience on Expedia. We sincerely appreciate Your feedback referred to our Guest Laundry.Waiting to welcome You back to Florence.Sincerely,

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed after many flight delays
Stayed 1 night in Oct 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Francesca,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Expedia.Waiting to welcome You back to Florence.Sincerely,

10/10 Excellent

Jason, Arana Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Florence. With parking and close to tram
Stayed 3 nights in Oct 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Jason,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Wotif.We appreciate Your words regarding our property and staff.Waiting to welcome You back to Florence.Sincerely,

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay with an early flight to catch
Stayed 1 night in Oct 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Carol,We sincerely appreciate You took the time to share Your feedback regarding Your experience on Expedia.Waiting to welcome You back to Florence.Sincerely,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very polite and courteous during my stay.
Stayed 1 night in Oct 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Michael,We sincerely appreciate You took the time to share Your experience on Expedia.Your sincerely appreciate Your words referred to our staff.Waiting to welcome You back to Florence.Sincerely,

8/10 Good

Jessica

Stayed 2 nights in Sep 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Jessica,We sincerely appreciate You took the time to share Your feedback regarding Your experience on Expedia.Waiting to welcome You back to Florence.Sincerely,

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and helpful. This hotel is a short walking distance to the Tram that takes you right to the city center which is where all the action is.
Stayed 3 nights in Sep 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Jay,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Expedia.com.Your nice words referred to our staff and property are shared by our Management.Waiting to welcome You back to Florence.Sincerely,

10/10 Excellent

SANDRA, Ambler

Stayed 1 night in Sep 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Sandra,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Travelocity.Waiting to welcome You back to Florence.Sincerely,

10/10 Excellent

gk

Stayed 1 night in Sep 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear GK,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Expedia.comWaiting to welcome You back to Florence.Sincerely,

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Massimo F.O. Supervisor HGI Florence on Oct 24, 2023
Dear Susan,We sincerely appreciate You took the time to share Your nice feedback regarding Your experience on Expedia.comWaiting to welcome You back to Florence.Sincerely,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Clean, friendly, modern, convenient, comfortable. Can’t say enough good!
Stayed 2 nights in Aug 2023
Response from Alina on Aug 9, 2023
Dear Anna,Thank you very much for your review, we are very happy to see that you had a wonderful stay with us and we wait for you again in Florence!

8/10 Good

Lorraine, Accra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay in Hilton Inn. For me everything was on point except the balcony of our room had not been cleaned for a while. Aside that everything was just amazing. The receptionist was so helpful by showing us what to see and do during our short stay. She went further to show us how to get to all those places
Stayed 2 nights in Jul 2023
Response from Alina on Jul 21, 2023
Dear Lorraine,Thank you for your review, much appreciated. We already shared with the housekeeping team your comments, it is very important for us in order to get always a better and better service. We wait for you again in Florence

10/10 Excellent

William

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location, easy walking to the train going downtown Florence. The staff was helpful on getting train tickets to Venice. The room was nice except the first night the air conditioner did not work and the next day had to transfer to another room which was inconvienent.
Stayed 1 night in Jun 2023
Response from Alina on Jun 23, 2023
Dear Stephen,Thank you for your review and we do apologise for the inconvenience you had. We hope to have you back to the hotel in the nearest future.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late. The front desk was very courteous and helpful. Nothing but the bar was open, but he served us well and wholeheartedly (shoot , I don’t remember his name)
Stayed 1 night in Jun 2023
Response from Alina on Jun 13, 2023
Dear Robert,Thank you for your review and for your nice words on our team, much appreciated!

8/10 Good

Jonghwan, Palo Alto

Travelled with family
Liked: Staff & service
The lobby was ok but the roon was a bit old and there were many mosquitos.
Stayed 2 nights in May 2023
Response from Alina on Jun 9, 2023
Dear Jonghwan,Thank you for your review, we take good note of your comments. We hope to have you back as a guest in the nearest future!

10/10 Excellent

Wayne

Stayed 1 night in Jun 2023
Response from Alina on Jun 7, 2023
Thank you for your review, we are happy to see that you had a wonderful stay with us!

8/10 Good

Alan

Stayed 1 night in May 2023
Response from Alina on Jul 21, 2023
Dear Alan,Thank you for your review!

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Alina on May 24, 2023
Thank you for your review, much appreciated!

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Alina on May 18, 2023
Thank you for your beautiful review!

6/10 Okay

kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Alina on Jun 9, 2023
Dear Kathryn,Thank you for your review, much appreciated!

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick but great visit thanks to front desk staff!
This visit was great, the front desk was immensely helpful with navigating and making reservations. We had an issue with the wifi and instead of brushing us off they had a tech come into assist. The beds were very comfy! The only downside was the walls are fairly thin so you can hear everything.. if you know what I mean.. Other than that it was a great stay and good value for your money!
Stayed 2 nights in Apr 2023
Response from Alina on May 18, 2023
Dear Jennifer,We thank you for your review and we wait for you back in Florence soon!

6/10 Okay

Darpan

Stayed 1 night in Apr 2023
Response from Alina on Jun 9, 2023
Dear Darpan,Thank you for your review, we hope to have you back as a guest in Florence in the nearest future!

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities
Solid service from Hilton brand, thank you for having me.
Stayed 2 nights in Mar 2023
Response from Alina on Mar 20, 2023
Thank you for your wonderful review!

10/10 Excellent

Diane

Stayed 1 night in Jan 2023
Response from Alina on Mar 20, 2023
Dear Diane,Thank you for your review, much appreciated!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way home
Stayed 1 night in Nov 2022
Response from Alina on Nov 30, 2022
Dear Wendy,Thank you for your nice review, much appreciated.

8/10 Good

David, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic airport hotel, clean, nice staff
Stayed 1 night in Nov 2022
Response from Alina on Nov 18, 2022
Dear David,Thank you for your review, much appreciated.

6/10 Okay

Rahel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room frige not working also toilet set hole way carepet very bad it is not Hilton standard.
Stayed 4 nights in Oct 2022
Response from Alina on Oct 31, 2022
Dear Rahel,Thank you for your review, we are really sorry that we did not meet all your expectations. We will share your comments with the Management team.

8/10 Good

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
This property is in a more suburban part of Florence, it is near a university. It is across the street from a park that does not have many trees or gardens. The bed was very comfortable.
Stayed 2 nights in Oct 2022
Response from Alina on Oct 24, 2022
Dear Jeanne,Thank you for your review, we hope to have you back in Florence soon!

10/10 Excellent

Kathie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was close to the university which made many eating options near by, they were very good and reasonable. What I didn’t like is the staff when asked about eating options, never mentioned these.
Stayed 2 nights in Oct 2022
Response from Massimo, F.O. Supervisor HGI Florence on Oct 22, 2022
Dear Kathie,We sincerely appreciate You took the time to share Your experience on Expedia.Your comments referred to Your stay are shared by the Management with our Team members.We hope You'll consider to stay with Us in the future.Sincerely,Massimo, F.O. SupervisorHGI Florence Novoli

10/10 Excellent

Rafael

Stayed 2 nights in Oct 2022

4/10 Poor

Peter

Liked: Staff & service, property conditions & facilities
Bugs
Stayed 1 night in Oct 2022
Response from Alina on Oct 14, 2022
Dear peter,Thank you for your review, We do apologize that you had mosquitos in the room, we checked right away the room after your departure. We hope to have you back in the nearest future.Best regards,AlinaGuest Service Manager

10/10 Excellent

Sanjay

Stayed 2 nights in Oct 2022

6/10 Okay

Lolita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower didn't work and I didn't want to call for it to be fixed or change rooms late at night so I had to go to the airport the next morning stinky and with greasy hair. yuk. Also, hamburger was terrible. Patty gray and wierd and expensive! Staff was very nice, room was clean and comfortable. Conveniently close to airport.
Stayed 1 night in Sep 2022
Response from Giulia on Oct 2, 2022
Dear Lolita,Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.Your comments will help us as we constantly work to improve our guest experience.We hope to welcome you back again in the future!Sincerely,Giulia

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and close to the tram stop which gets you to the citg centre in less than 15mins. Lovely view from the room to the park
Stayed 2 nights in Sep 2022
Response from Alina on Sep 12, 2022
Dear Margaret,Thank you for your wonderful review.

10/10 Excellent

Chun

Stayed 8 nights in Aug 2022
Response from Alina on Sep 8, 2022
Thank you very much for your wonderful review.Hope ti have you back in Florence again.AlinaGuest Service manager

10/10 Excellent

Philip

Stayed 3 nights in Sep 2022

10/10 Excellent

Marie-France

Stayed 1 night in Aug 2022

10/10 Excellent

Robin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice park nearby, good nights sleep
Stayed 2 nights in Jul 2022
Response from Alina on Aug 3, 2022
Thank you for your review. We wait for you again at our property in the nearest future!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. They are building the area up around there. It’s nice and convenient to stay. When everything is completed it should be perfect. There’s a restaurant and bar area which is nice and places that you can walk to. Shopping mall they are adding so much more. There’s s huge grocery store that there it’s nice. If this hotel had a pool it would be perfect.
Stayed 10 nights in Jul 2022
Response from Alina on Jul 25, 2022
Dear Lisa, Thank you for your review, much appreciated.

10/10 Excellent

Linda

Stayed 1 night in Jul 2022
Response from Alina on Jul 15, 2022
Dear Linda, Thank you for your wonderful review!

10/10 Excellent

Ghada

Stayed 3 nights in Jul 2022
Response from Alina on Jul 14, 2022
Thank you for your review! We wait for again to our property in the nearest future!

4/10 Poor

Joseph C.

Travelled with family
Disliked: Staff & service, property conditions & facilities
There were obvious issues with flickering lighting, shower connection coming loose from wall, general lack of amenities compared to other Hiltons. I would not reserve here again.
Stayed 2 nights in Jul 2022
Response from Alina on Jul 15, 2022
Dear Joseph, Thank you for your review, we are really sorry that you did not have a stay as you wished with us, all the issues will be shared with the team immediately. We wait for you again in the future and we will try to do your stay simply perfect in that occasion!

10/10 Excellent

Ariel, Folsom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel is in good condition. The rooms are a bit old but very clean and they still look great. The hotel is a bit far from the city center but the transit is not bad. About 10-15min from the city center. Overall a good hotel.
Stayed 2 nights in Jun 2022
Response from Alina on Jul 8, 2022
Dear Ariel, Thank you for your review. We wait for you again in Florence!

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel guru
Very nice hotel, comfortable rooms , good breakfast buffet, all the amenities of a holiday inn. On site restaurant . Easy access and away from the busy part of town. Good value.
Stayed 1 night in Jun 2022
Response from Alina on Jun 13, 2022
Dear Marc, Thank you for your review. We are happy that you had a nice stay with us.