Find Family Hotels in Novo Hamburgo from CA $64

"Old fashion, craving for a refurbishment . No internet was available and I couldn’t work .never again"

"It was the perfect one night stay near airport."

"Easy access"

"They are great! Great food and staff, I actually love in here. Too bad the swimming pool is closed :( but it would be nicer soon! Towels smells great! Amazing shower pressure and very safe. I’ll come back! Let me repeat, the staff is amazing! Same people from last year, this is even better! They have apparently low staff rotation! "

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"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing. "

"Hotel velho, somente para 1-2 noites esta ok. Nao oferece muito conforto mas e ok para 3 estrelas"

"Very good location and close to several restaurants."