Ratings based on 1,201 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, USA

Perfect location and great staff

Posted 23-Sep-2017
We felt welcomed from the moment we arrived. Staff was very accommodating and worked to ensure our stay was pleasant. Breakfast is good and well worth the price. Coffee is ok but lots of variety at the buffet. Lobby, sitting room and breakfast area is really cool. Rooms and showers are small but perfect for sleeping and getting out and about. Location was ideal and area is very safe! Very close to two train stations and literally steps away from Hyde park. Will stay here again!!!
4 out of 5
by A verified traveller from Toronto

Lovely small hotel close to Paddington Sation

Posted 22-Sep-2017
Pros: Architecture and period decor. Kind and helpful staff.
Location: Paddington station nearby.
Architecturally interesting hotel with beautifully preserved interior decor for a remarkably reasonable price. Kind and helpful staff at check-in. Small rooms but well appointed. Location is very convenient if access to Paddington station is important. Near Hyde park and amenities. Excellent for short stay. Some rooms likely too small for longer term comfort.
3 out of 5
by A verified traveller from Yorkshire

Only just enough

Posted 12-Sep-2017
Pros: not a lot
Cons: bigger rooms
Location: the location is fine when you get used to the location of the nearest underground station
The single rooms are very very small premier inn rooms are far better The breakfast room gets far too full It is fine if you don't mind touching arms with the next table guests The food was good but a little high priced breakfast The staff were polite no remote for the TV but this was replaced Had to wait to check-in while other guests were complaining All in all the hotel is very over priced for what you get
5 out of 5
Recommended
for Everyone
by A verified traveller from pa

Posted 30-Aug-2017
Lovely building. Great location! Historic area.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel

Posted 29-Aug-2017
Nice hotel ideal location for where we wanted to be. Only down side was at 9.15 we were Ridley awoken by house keeping. Check out is not until 12pm.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 24-Aug-2017
Pros: Most all
Cons: Price,
Close to the tube alnd everything. Friendly and helpful staff. Good breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Like a Wes Anderson movie!

Posted 23-Aug-2017
I checked in late and the man at the desk was so nice and helpful! Had two separate other employees ask if I needed help with my bags. In the room there was fresh fruit and biscuits waiting for me, as well as a few coffee & tea selections. The sheets were clean, the washroom was well stocked. I would happily stay here again!
2 out of 5
by A verified traveller from UK

Posted 23-Aug-2017
A room described as 'Superior' was more a broom closet and didn't even give you space to even walk besides the bed. The suitcase couldn't even open fully on the floor for the space, and the bathroom was smaller than my cats litter tray. We moved into a marginally bigger basement room but were met with the cold, zero phone signal and the rumblings of the underground. Needless to say, of my three night booking I only stayed the one night, and sadly that was one too many. The staff were pleasant and helped as much as they could. But the best option was to find somewhere else to stay to enjoy my trip.
4 out of 5
Recommended
for Couples
by A verified traveller

Fine for the price

Posted 21-Aug-2017
Pros: Location
Club rooms at basement level a bit tight on space especially the shower room but otherwise perfectly functional and comfortable however no phone signal here was annoying. good location close to hyde park and Queensway tube station.
4 out of 5
Recommended
for Everyone
by A verified traveller

Stay at the Grand Royale

Posted 3-Aug-2017
Pros: NIce location, very clean, extremely helpful staff.
Cons: The room was quite small but I don't think that you can do much about that!
The staff was extremely helpful with everything, including calling cabs and making suggestions about transportation. The room was clean and comfortable; my only complaint regarding the room was that it was extremely small, even for a small adult such as myself.