Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank you for taking the time to share your feedback following your recent two-night stay with us. We appreciate your honest review and are glad to hear that you found certain aspects of your stay enjoyable, such as our breakfast selection.However, we are genuinely sorry to hear about the issues you encountered during your stay, particularly the condition of the carpet on the fourth floor and the inconvenience with the iron and room cleaning. Your concerns regarding the safety of the carpet and the potential risks it poses, especially for elderly guests like your father, are of utmost importance to us. We will address this matter immediately with our maintenance team to ensure that any potential hazards are addressed promptly.We apologize for the miscommunication regarding the room cleaning and the iron replacement. Rest assured, we will review this incident with our front desk and housekeeping teams to ensure that such situations do not recur in the future. Your comfort and satisfaction are our top priorities, and we regret falling short on this occasion.We appreciate your kind words about our morning manager's hard work during the busy breakfast hours. We will certainly consider your feedback regarding staffing levels during peak times to ensure that all areas of our hotel, including room cleaning, are adequately covered to meet our guests' needs. Thank you again for your valuable feedback, and we hope to have the chance to serve you better in the future.Warm regards,

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the issues you experienced during your visit. Your comfort and satisfaction are our top priorities, and it's clear we fell short on this occasion.We're deeply sorry to hear about the issues with the bathroom door, hot water availability, and the toilet flushing. We understand how frustrating these issues can be, and we assure you that we will address these matters immediately with our maintenance team to ensure they are resolved promptly for future guests.Additionally, we are concerned to hear about the smell in the hallway. We take all reports of unusual odors seriously and will investigate this matter to ensure that our property remains a comfortable and pleasant environment for all our guests.We understand your decision not to stay with us again, and we regret that we were not able to provide you with a more enjoyable and comfortable experience. We appreciate your feedback as it helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience at our hotel.If you have any further concerns or if there's anything else we can do to make amends for your experience, please don't hesitate to contact me directly. We would appreciate the opportunity to discuss your feedback further and to regain your trust.Once again, we apologize for the inconveniences you experienced, and we hope that you will consider giving us another chance to provide you with a better stay in the future.Warm regards,

Thank You for your review. We hope to see you again soon!

Thank You for your review. We hope to see you again soon!

Thank You for your review. We hope to see you again soon!

Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your honest review and are glad to hear that overall, you had a positive experience with us.We're pleased that you found aspects of your stay enjoyable, and we're grateful for your compliments. However, we also take note of the areas where we fell short of your expectations

Thank You for your review. We hope to see you again soon!

Thank You for your review. We hope to see you again soon!

Thank You for your review. We hope to see you again soon!

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank You for your review. We apologize for the inconvenience of not having a pool. We closed the pool in 2020 and it will remain permanently closed.

Thank you so much for taking the time to leave us such a glowing review! We're absolutely thrilled to hear that you had a fantastic experience during your recent stay with us.

Thank You for your review. We hope to see you again soon!

Thank you for your review! We are always happy to have you and we hope to see you again soon!

Thank you for your kind review. We hope to see you again soon!

Thank you for your review. The restaurant is not affiliated with the hotel unfortunately they just utilize the space. They are typically open for Lunch and Dinner Monday to Friday and provide Brunch on Saturday and Sunday. Thank you for the kind words regarding breakfast and the hotel, we look forward to seeing you again soon!

Thank you for your kind review! We hope to see you again soon!

Thank you for your review. Could you please provide feedback in regards to why you left a 4 of 10 to help us improve in the future?

Thank you for your review. We hope to see you again soon!

I sincerely apologize for any inconvenience this may have caused you. We strive to provide a seamless experience for our guests, and it's disheartening to hear about your challenges. Rest assured, we take this matter seriously, and we are committed to assisting you in resolving this situation to the best of our ability. Additionally, I recommend reaching out to Expedia's customer support as they handle the reservation process. They should be able to assist you with the refund process."While we work to resolve the payment issue, please let us know if there's anything else we can do to make your stay more comfortable. We appreciate your patience and understanding."

Thank you so much for your kind words! We truly appreciate your positive feedback.

Thank you so much for taking the time to share your positive experience and awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us.Our team is dedicated to providing exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay memorable. Your kind words and high rating motivate us to continue delivering the best possible experiences for our guests.We appreciate your support and value your feedback. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.Thank you once again for choosing [Hotel Name]. We look forward to welcoming you back in the future and providing you with another outstanding stay.

Thank you so much for your kind words! We truly appreciate your positive feedback.

Thank you for your review. Could you please provide feedback in regards to why you left a 1 of 5 to help us improve in the future?

Thank you for your review. We hope to see you again soon!

Thank you for your review. We hope to see you again soon!

Thank you for taking the time to share your detailed feedback with us regarding your recent stay at our Hampton Inn. We genuinely appreciate your input, and we apologize for any inconveniences you experienced during your visit.Firstly, we want to express our gratitude for your positive comments about our staff. We are pleased to hear that they were polite and helpful throughout your stay. It is our priority to provide exceptional service, and we are delighted that our team made a positive impression.We are, however, genuinely sorry to learn about the challenges you faced, including the issue with the key maker, the absence of a microwave, and the limitations with the room amenities. Your feedback is invaluable, and we assure you that we are taking your concerns seriously. We will address these issues promptly to ensure that future guests do not encounter similar challenges.Regarding your observations on the bathroom layout and the quality of toiletries, we understand the importance of privacy and guest comfort. Rest assured, we will review and assess these aspects to make necessary improvements.We regret that your recent experiences have led you to reconsider staying with us in the future. We sincerely value your loyalty as a returning guest, and it is disheartening to hear that we fell short of your expectations on this occasion.Our commitment to providing a comfortable and enjoyable stay remains unwavering. We would appreciate the opportunity to discuss your concerns further and learn more about how we can make amends. Please feel free to contact us at [Manager's Contact Information] so that we can address any specific issues you may have encountered.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us enhance our guest experience. We hope to have the chance to welcome you back in the future and demonstrate the improvements we are making.

Thank you for your review. Could you provide feedback as to why you left a 1 out of 5 to help us improve in the future?

I am truly sorry for the confusion with the check-out process and the inconvenience it caused you, especially after returning from your day trip to NH. It is clear that our procedures failed to meet your expectations, and I want to assure you that we are taking immediate steps to investigate and rectify the situation.Your experience with being unable to access your room and the complications with getting a new key is completely unacceptable. I understand the frustration and inconvenience this caused, and I want to personally assure you that we are working to implement corrective measures to prevent such issues from recurring in the future.I would appreciate the opportunity to discuss your experience further and to personally apologize for the lapses in service. If you could spare a moment, please contact me directly atAGMHINorwood@arborlodging.com so that we can address your concerns and make amends for the inconvenience you faced.Once again, I am deeply sorry for the difficulties you encountered during your stay. We value your feedback and are committed to taking immediate action to ensure that such issues are not repeated.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.

Thank you for your kind review. We look forward to seeing you again soon!

Thank you so much for taking the time to share your positive experience and awarding us a perfect 4 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us.Our team is dedicated to providing exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay memorable. Your kind words and high rating motivate us to continue delivering the best possible experiences for our guests.We appreciate your support and value your feedback. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.Thank you once again for choosing Hampton inn Boston-Norwood We look forward to welcoming you back in the future and providing you with another outstanding stay.

Thank you so much for taking the time to share your positive experience and awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us.Our team is dedicated to providing exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay memorable. Your kind words and high rating motivate us to continue delivering the best possible experiences for our guests.We appreciate your support and value your feedback. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.Thank you once again for choosing Hampton Inn Boston-Norwood We look forward to welcoming you back in the future and providing you with another outstanding stay.

Could you please elaborate as to why you gave a 1 out of 5? I would like to discuss with you to see where we can improve prior to your next visit.

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your stay was enjoyable and that our front desk hostess made a positive impression on you. Our team takes great pride in providing exceptional service, and it's rewarding to know that we met your expectations.We're especially pleased that you found your room clean and comfortable. Creating a welcoming and comfortable environment for our guests is a top priority for us, and it's fantastic to know we succeeded during your stay.Your recommendation means a lot to us, and we truly appreciate your kind words. If your travels bring you back to [location], we would be delighted to welcome you again.Safe travels, and thank you for choosing Hampton inn Boston-Norwood

Thank you for taking the time to share your feedback with us. We're pleased to hear that overall your stay was enjoyable. However, we sincerely apologize for any inconvenience caused by the noise from the elevator and the air conditioner/heater in your room. Please know that your comments are invaluable to us, and we will work diligently to address these issues to enhance the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable stay in the future. If there's anything else we can assist you with, please feel free to let us know."

Thank you for bringing your recent experience to our attention. We deeply apologize for any inconvenience you faced during your stay at our hotel. Your feedback is incredibly valuable to us as it helps us improve our services and ensure a better experience for all our guests.Regarding the discrepancy in the room charges, we sincerely apologize for the oversight and any confusion this may have caused. We are currently investigating the matter to identify the issue and will ensure that it is rectified immediately. As a gesture of goodwill, we have processed a refund of 30 to your original form of payment.We also regret to hear that the cleanliness of the room did not meet your expectations. Please rest assured that we have shared your concerns with our housekeeping team to ensure that our cleaning standards are maintained to the highest level. We are taking immediate steps to retrain our staff and implement stricter quality control measures to prevent any recurrence of such issues.Your feedback regarding the condition of the room has been duly noted, and we will work diligently to address the maintenance issues you mentioned, particularly the cleanliness of the nightstands and the overall dustiness. Additionally, we have implemented a process to ensure that all amenities, including the fridge, are thoroughly checked before guest arrivals.We understand that you had certain expectations during your stay, and we deeply regret that we fell short of meeting them. We would like to offer you a special discount for your next stay with us, and we hope to have the opportunity to restore your faith in our services.Please feel free to reach out to us directly if you have any further questions or concerns. We value your patronage and hope to welcome you back for a more pleasant experience in the future.

Thank you for your kind feedback! We are delighted to hear that you had a very good experience during your stay with us. Our team works diligently to ensure that every guest enjoys a memorable and comfortable visit.We look forward to welcoming you back in the near future. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.