Northwest Vacation Packages

We really loved our room and this is a beautiful casino! We didn’t mind that the food was mostly closed, as we had planned to go out for bbq! This was our last stop on a 9 day drive around from Minnesota to Colorado to New Mexico, to Kansas and KC MO and back to Minnesota. Could not have been happier with our stay unless we won gambling, which we did not!! Went to Jack Stacks at Freight House for dinner. Was amazing!! Beautiful room and experience. Thank you!

You got to get to the spa

Everything was amazing as far as the property, cleanliness and friendliness of staff. My issue is with the general manager who still hasn’t returned my phone call regarding wanting a refund after a maid stole from me. I was actually taken by ambulance to the hospital due to illness and that morning while my room was cleaned a few items disappeared. I can’t imagine this is the first time and really hope this person is terminated. It ruined the rest of my stay, at another property, because I felt so violated. I did file a police report but feel the GM should be in touch. Nobody was available to help me over the entire weekend and was told Tom, the GM, would call me back today. If I was the GM I would definitely want to resolve this as soon as possible but apparently isn’t an issue for him. Better luck to future guests and make sure you take anything you don’t want stolen including clothing items which is insane to me.