Ratings based on 291 Verified Reviews

3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Detroit

Posted 28-Aug-2017
Phones didn't work, this place in need of updating
4 out of 5
Recommended
for Everyone
by A verified traveller from dfw

Great stay

Posted 23-Aug-2017
The crown plaza is a beautiful place. The room was better than I expected with peace & quiet. I was able to rest and relax. The construction in the area only a mild irritation. I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee

Posted 3-Aug-2017
Great staff but room was a little outdated. Good experience.
4 out of 5
by Mary

This traveller left a rating score only Posted 9-Jun-2017 on Hotels
3 out of 5
by Alicia

Not a good stay this time

Posted 2-Jun-2017 on Hotels
It started off great. But in the morning there was no water in our room so we weee not able to shower before checkout. The phones were not working. Elevator was stuck and we couldn't use elevator at check out.
Comment from Hotel Management
14-Jun-2017
Greatly apologize for the inconvenience that you experienced here at the Crowne Plaza Brookhollow. There was an unforeseen incident outside of the hotel staff control. A transformer blew outside the hotel which effect the basic necessities of the hotel such water, phone, and electricity. The guest that experience that mishap did receive a credit for that morning incident.
3 out of 5
by A verified traveller

Probably not staying again

Posted 10-May-2017 on Hotels
Tons of construction. Couldn't get to hotel. The day we checked out, no one was at desk. Finally after 10 mins a girl came around and was "face timing" her children. She never put the phone down. Continued to talk even while I was trying to check out.
Comment from Hotel Management
14-Jun-2017
I sincerely apologize for the poor display of tentativeness that was done while you were checking out. Our policy at IHG Crowne Plaza phone arer not allowed at the front desk. This will not be tolerated I will make sure this does not happen again. Christopher R. Giles Front Office manager
2 out of 5
by A verified traveller

Posted 17-Apr-2017 on Hotels
The room was not what I expected a lot smaller. The staff was hospitable and very kind but they did not do much to accommodate me. I won't be staying there again.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Apr-2017 on Hotels
2 out of 5
by A verified traveller

Noise from construction ,traffic and old

Posted 6-Apr-2017 on Hotels
Very noisy and surrounded by massive freeway construction and traffic
5 out of 5
by Alexia

Awesome

Posted 27-Mar-2017 on Hotels
It was awesome! Weather was great pool was warm and bad guy was very friendly!