Ratings based on 257 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Houston

Ray from Houston

Posted 31-Aug-2017
Pros: Nothing!
Cons: So much, from service to building.
Location: It is in the Arboretum, Austin area. Hyatt House, better, but...
It is sad this hotel is part of Marriott. So outdated like a model 6. Broken garbage disposer and stove fan. Bathroom sink without any vanity. Wow.
Comment from Hotel Management
5-Sep-2017 by JonL, Hotel Management
Thank you for taking the time to review your stay. From your description it sounds like you stayed in one of our ADA rooms. The garbage disposal and stove fan are both operated from switches located just below the counter. Wall mounted sinks are required in ADA rooms to allow mobility impaired guests access to the sink area. Our goal is to earn a 5 star review from all of our guests, and I am sorry this was not the case during your stay. I hope you will consider staying with us again on your next trip to the area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Room was very clean. The staff was friendly and helpful. The breakfast in the morning was over the top.. very pleased
Comment from Hotel Management
27-Aug-2017 by AGM, Hotel Management
We appreciate the 5 stars. We are looking forwards to your next visit to Austin. Gema Nolasco AGM
3 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 22-Aug-2017
It was a decent hotel for our one night stay. Place was still be remolded.
Comment from Hotel Management
23-Aug-2017 by JonL, Hotel Management
Thank you for taking the time to review your stay. Our renovation project should be complete in the next week or so. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Aug-2017
Friendliest staff I've ever encountered at a hotel!
Comment from Hotel Management
7-Aug-2017 by JonL, Hotel Management
Thank you for the compliment! We hope to see you again soon.
5 out of 5
by Quebec

Posted 19-Jun-2017 on Hotels
Comment from Hotel Management
26-Jun-2017
Thank you for the 5 star review!!
5 out of 5
by Tamiqua

Great experience!

Posted 19-Jun-2017 on Hotels
The hotel staff was awesome and so was the breakfast.
Comment from Hotel Management
26-Jun-2017
Thank you for the 5 star review and great comments!
5 out of 5
by Loye

Posted 12-Jun-2017 on Hotels
Comment from Hotel Management
15-Jun-2017
Thank you for the 5 star review!
5 out of 5
by Gio

Simply Great

Posted 10-Jun-2017 on Hotels
Large room. All amenities. Very pleasant stay.
Comment from Hotel Management
12-Jun-2017
Thank you for the great comments and 5 star review!
4 out of 5
Recommended
for Everyone
by A verified traveller from Tx

Cozy, neat hotel

Posted 5-Jun-2017
Nice stay overall. Disappointed by staff at breakfast and throughout halls(not friendly). Front desk staff was very nice and accommodating. Hotel is divided into two separate buildings, was not a problem for us at all.
Comment from Hotel Management
9-Jun-2017 by JonL, Hotel Management
Thank you for the 4 star review and the kind remarks about our front desk team! Our goal is to provide the cleanest and friendliest hotel possible, and feedback like yours is critical to our efforts to continually improve. We hope to see you again on your next visit to the area!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Cedar Park.

Posted 5-Jun-2017
Enjoyed our stay and the friendliness of the staff! The only thing I didn't like was the fact that the hotel sign was covered up by trees and made it hard to see from the street!
Comment from Hotel Management
5-Jun-2017 by JonL, Hotel Management
Thank you for the 5 star review and great compliments! The trees in front of the sign are sometimes an issue, and we are working to find a solution.