Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews of Holiday Inn Atlanta-Northlake, an IHG Hotel

3 out of 5
Holiday Inn Atlanta-Northlake, an IHG Hotel
2158 Ranchwood Dr Ne, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 953 reviews" "
Rating 8 - Good. 279 out of 953 reviews" "
Rating 6 - Okay. 144 out of 953 reviews" "
Rating 4 - Poor. 94 out of 953 reviews" "
Rating 2 - Terrible. 106 out of 953 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good area
Stayed 1 night in Mar 2024

2/10 Terrible

Pam

Travelled with family, Business traveller
Continental breakfast was not included, urine around the toilet, hallways reeked of vapor smells, staff not friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ali

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Abadio

Stayed 1 night in Feb 2024

8/10 Good

Jasmine

Stayed 2 nights in Feb 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I do want to complain about the managers' response to the compliants of no heat in the room that I checked in. I moved three times while at this location. I am not statisfied with the decision that Shantea, tge general manager provided. She was impersonalble and stated ahe would not be able to refund me a night's stay. Multiple heating units were dysfunctional I can't believe this is a IGH hotel.
Stayed 3 nights in Jan 2024

2/10 Terrible

Myrella, Hollywood

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We are not familiar with the Atlanta area, but this hotel was not as expected. We are glad we only spend one night; we are a family of 4 and when we asked for extra towels, the front desk person gave us a hard time. I noticed he also gave a hard time to the people in front of us that was claiming their bed sheets weren't clean. When we came back from our night out in downtown, there was the police, rescue, fire fighters, when we got into the elevator, we saw a guy being taken by paramedics, it looked like he overdosed. I believe it happened in our floor bcse we saw syringes in the hallway. And to top it off, after a very busy day and trying to rest, we realized the room didn't have curtains, I had to use my hair clip to put the sides together so we could sleep. It was not a very good experience, like I said very happy it was only one night.
Stayed 1 night in Dec 2023

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no dislikes.
Stayed 5 nights in Dec 2023

10/10 Excellent

al

Liked: Cleanliness, amenities
Entire property wreaked of weed.
Stayed 1 night in Jan 2024

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very old and needs to be renovated and there's a stank odor coming from the hallway carpet. Also there's no security patrolling the parking lot, but they have several signs posted outside stating park at your risk. If this info was provided on the website, I would've never booked this hotel. The room that was given to me 306 the ceiling in the room and bathroom looks like it's about to cave in smh.
Stayed 3 nights in Dec 2023

6/10 Okay

SHARON

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was quiet. There are restaurants and shopping near by. It's close to the interstate
Stayed 2 nights in Dec 2023

4/10 Poor

W

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the peaceful, quiet atmosphere and location. I didn’t like that my heat didn’t work in my room and the sight of a roach in my room.
Stayed 1 night in Dec 2023

10/10 Excellent

Roderick

Stayed 1 night in Dec 2023

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in Dec 2023

2/10 Terrible

venkata

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

WaKia

Travelled with family
Disliked: Property conditions & facilities
The room and I really needed repair and upgrading. The restaurant in the lobby closed before 8pm. Kind of disappointed
Stayed 2 nights in Dec 2023

8/10 Good

Vic

Stayed 1 night in Dec 2023

2/10 Terrible

Sara

Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You can do better
Small room. Kinda dingy. Small bathroom AC was so noisy I had to turn it off
Stayed 1 night in Dec 2023

8/10 Good

Meisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that the hotel had.no tolerance.for weed smokers.. Staff & service was fantastic. Decent location Simple & safe stay for the money
Stayed 4 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

6/10 Okay

LaNora

Travelled with family
Liked: Staff & service
It’s was decent for the price. Staff was really nice.
Stayed 1 night in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Prayag, blakely

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property Smelled like Smoke!!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Prayag,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Regards,Hotel Manager

8/10 Good

Detraeon

Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Kimberly,Thank you for choosing Holiday Inn Northlake-Atlanta. We strive to make sure that each one of our guests has the best experience available. We look forward to you visiting us again.Have a great day!

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Margie,Thank you for taking some time to review our property. We are committed to delivering excellence and ensuring our guests leave satisfied. We're delighted to know that our staff and facilities exceeded your expectations and we look forward to your return.Best,Hotel Manager

8/10 Good

Nia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay overall was pleasant aside from the fact that someone stole money out of our bag while we were in the lobby checking in and they were not cooperative with allowing us to find out if the person who took our money was still within the hotel I did formal police report and even then they would not view the cameras to see if the person who reached into our bag was still on the premises so that was very disappointing I lost a lot of money and all I got was an additional complimentary meal for breakfast I didn't feel like that compensated the amount of money that was stolen the room had a broken faucet at the sink and the hot and cold a pleak was missing was in the shower so I did initially burn myself because the direction I thought to make the water cooler was not correct other than that it was clean the beds are super comfy the cleaning stuff was super friendly and I would stay again but I know now to keep all of my bags on my body at all times
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Nia,On the behalf or our entire team we would like to apologize for the inconvenience you experienced with us. We try to give each guest excellent customers service, so you will have a lasting memory of us. Our entire team deeply regrets falling short of your expectations of our hotel. Thank you for your feedback and please do not let this be the last time you visit us.Regards,Hotel Manager

2/10 Terrible

Brandon

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Brandon,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Best,Hotel Manager

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was good very comfy bed
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Jerry,Thanks for reviewing us. We love receiving such great reviews from our guests. We hope that you will continue to stay at our hotel whenever you are in the area. Best,Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Christopher,Thank you for submitting your review of our hotel. I'm so pleased to hear that you enjoyed your time with us. We hope you visit us the next time you are in the area! Safe travels!

10/10 Excellent

Christopher

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Christopher,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!Best,Hotel Manager

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Ketan,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 Poor

MOHAMUD

Disliked: Property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Hotel Manager on Oct 13, 2023
MOHAMUD,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

10/10 Excellent

Damonta

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Damonta,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 Poor

John

Business traveller
Bathroom was dirty and had many patches in walls. Bed was good. Property advertises free coffee in lobby in the mornings, not the case, $3.24. Paid for it, but don’t promote it.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
John,Thank you for taking the time to provide feedback on your stay. We deeply regret to see the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.Thank you again for your comments, we hope to have soon.

10/10 Excellent

Charlotte

Great check in.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 8, 2023
Dear Guest,Thank you for your positive feedback and the excellent 5 out of 5 rating! We are delighted to hear that you had a great check-in experience. Your satisfaction is important to us, and we hope the rest of your stay was equally enjoyable. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Darrick

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Darrick,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

8/10 Good

khamall

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 22, 2023
We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!Best,

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional & Caing Staff
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 24, 2023
I am so excited to hear that you had such a wonderful stay! Our staff is fantastic, and we work very hard to make sure all of our guests have an enjoyable experience at our hotel. Thank you for the great feedback, and I hope we see you again!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this property because the staff is very nice.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 24, 2023
I am so excited to hear that you had such a wonderful stay! Our staff is fantastic, and we work very hard to make sure all of our guests have an enjoyable experience at our hotel. Thank you for the great feedback, and I hope we see you again!

2/10 Terrible

Alphai

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Alphai,Thank you for staying with us and leaving a review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.Regards,Hotel Manager

2/10 Terrible

Steven

Parked in the parking lot and vehicle was stolen overnight. Hotel is average and cleanliness ok. Area is fairly nice but not exempt from thieves.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your input, both positive and negative.We are glad you found the area fairly nice, but we deeply regret the incident with your vehicle. We take security seriously and will work to enhance safety measures.Regarding the hotel, we acknowledge your comments on cleanliness and are committed to improvements.Your safety and comfort are our priorities. If you have further concerns, please reach out to us directly.Sincerely,Hotel Manager

10/10 Excellent

Bamidele

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Bamidele,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

8/10 Good

Thorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 1, 2023
Thorne,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

8/10 Good

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 30, 2023
Alysha,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

8/10 Good

LaToya

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Latoya,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Alexander, Lithonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who was manning the area where the food was during breakfast and the gentleman at the desk during check in was great as well.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Alexander,Your feedback is very important to us and I am pleased that you found your stay to meet your expectations. We value our guests and continue to use guest feedback to make the next experience an enjoyable one. We hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We have been traveling on a road trip for over a week, and this was the best stay that we have had so far. The beds were comfortable, everything was very clean, the room was great. The only little thing was that the water in the shower was almost too hot and I couldn’t figure out how to get it a little cooler. But we would definitely come back!
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 18, 2023
Hello Stephanie,Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,Hotel Manager.