Outdoor pool

Reviews of Hampton Inn Atlanta-Northlake

2.5 out of 5
Hampton Inn Atlanta-Northlake
3400 Northlake Pkwy NE, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Malachi

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

melody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for our needs. Good hot breakfast
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying at the Hampton Inn. We look forward to seeing you again soon!

4/10 Poor

SUNGDOO

Disliked: Cleanliness, property conditions & facilities
Not clean, bad smells, toilet was not drained well.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying at the Hampton Inn. We apologize for the inconvenience that you had experienced.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on Mar 4, 2024
Thank you for staying with us.

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely nasty and had roaches . The night staff had us wait 30 mins before he checked us in .. no one was at the front desk
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Mar 4, 2024
Thank you for stayiing with us.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar was the deciding factor on where to stay. . A lot more were cheaper but yours was the BEST VALUE. If you don't change a thing,I will see you again! STAFF WERE GREAT !!!
Stayed 1 night in Dec 2023

6/10 Okay

ANALICE

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Liked: Amenities
Good customer service
Stayed 1 night in Nov 2023

2/10 Terrible

Aleesa

Stayed 1 night in Nov 2023

8/10 Good

Sylvetta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service
This property is currently being renovated and it is much needed. The shower, vanity and tile in the bathroom looks like it was updated not long ago but the rest of the room and the rest of the hotel is terrible. The elevator had a sign that the 5th floor is undergoing renovations and I hope they will continue throughout. The front desk check in person was ok - very friendly to the coworker but not as much to me. Polite but just not cheerful. All in all the stay was not bad. Clean sheets, relatively quiet, and clean bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Our stay was comfortable enough. Everyone did their jobs and we slept well. There were decent restaurants close by and we ate well. The place was clean but felt a little cramped in terms of overall size of room. I guess that's the design these days to make all the numbers work.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Christopher

Liked: Staff & service
Silent night
Power was out for the tv, refrigerator, and other outlets. Power was turned back on from the room next door in the morning but my stay was over
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We apologize for the inconvenience you had experienced with the power outage in your room.

10/10 Excellent

kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

maryellen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Solid hotel, but I hear they skimp on how they pay the employees.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated property and the
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Berthile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
The breakfast is an issue They rush to get food off the table at 10 am We can probably use 2 waffle makers
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. Breakfast hours is 6am until 10am.

10/10 Excellent

LEE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot move from HJ airport and to Norcross.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Adrienne

Travelled with partner
Liked: Amenities
Room was decent but a little outdated as far as decor but breakfast was good every morning. Staff was always courteous and accommodating
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We have started renovations and having the rooms painted and new carpet. We you come back soon to see the update.

10/10 Excellent

Jocherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hampton Inn - Northlake offers great hospitality
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We look forward to seeing you again soon.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in hallways is very stained-needs replacing.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn. We are actually under renovation now and happy to let you know that our carpet will be changed.

10/10 Excellent

John V.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Africa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but check in was great. Room is very nice and cozy
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you for staying at the Hampton Inn.

2/10 Terrible

Manny

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place. First of all, the front desk lady who checked us in was extremely unprofessional and rude with us while checking in. She was sarcastic and treated us like we didn’t know anything. Next, the room was very dirty. Stains on the curtains, food under the AC unit, hair on shower towels. The room was dark and had a weird smell. Would not recommend this place and I will never come back if I stop by Atlanta.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. I do apologize what you had experienced with the staff and the condition of the sleeping room. We will get with the front desk agent and housekeeping and take proper measures. We are under renovations now and freshly painting the rooms and replacing the carpets. We would like for you to return when it is down to see the new changes.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Julie

Travelled with family
Liked: Amenities
Staff was super. Also great breakfast.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

Talmadge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient (walking distance) to my office building. Hotel was clean and quiet.
Stayed 4 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

angeli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extended breakfast times, variety , freshly made or facilty to make, friendly staff.
Stayed 4 nights in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Sheila

Liked: Cleanliness, staff & service, amenities
My room was right across from the laundry room. Very noisy by staff and guest that was using the area. The guest in the room next to me screamed and argued all night
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. I apologize for the noise issues that you had experienced.

6/10 Okay

Lee-Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was run down and dirty. The furniture was marked up. The beds were nice, it was a bit loud. I think I will try elsewhere when we return to area.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We are doing renovations now and look forward to your return to see the new update.

8/10 Good

Kristine, Palmetto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe
It was pretty terrible, lots of sketchy people outside the hotel when I checked out. It didn’t feel safe.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. We apologize if you felt unsafe. I have been here for 18 years and it has been a pretty safe area.

10/10 Excellent

Nuredin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Donna

Disliked: Staff & service
We were shocked that WiFi was not included with the room. The unhelpful guy at the service desk said that there was a way that we could get it free with Hyatt but it didn't work. WiFi should be a basic standard amenity in today's world not something to make you join a "program".
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn. WiFi is included in your stay. If you want the premium then there is a charge. There is no Hyatt around or near our hotel so not sure if you are mentioning about the correct hotel. We also have complimentary breakfast and parking.

4/10 Poor

Claudia

Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great location off 285. Couple good local places to eat
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Checking in took a little longer than usual because guest services had not received itinerary. Staff was nice.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

nestor p

Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

8/10 Good

nestor p

Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 8, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my king handicap room
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

muntaser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Extremely clean staff friendly and the room was inviting. This is my favorite place to stay business or personal. Perfect location near food shopping event centers and banks.
Stayed 2 nights in Aug 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.

6/10 Okay

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good but not so good
My stay overall was ok the room was great and clean in the bathroom inside shower did have a missing storage shelve the ac was terrible I had a very uncomfortable night the room wasn’t cooling I think the ac wasn’t working well .. But I toughed it out because it was only overnight.. I will book here again but and I will let them know about my last stay . I didn’t address the problem Beyond checked out early am .
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn. We apologize that you had issues with the AC.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Sep 21, 2023
Thank you for staying at the Hampton Inn.