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Reviews of Hyatt Centric Arlington

4 out of 5
Hyatt Centric Arlington
1325 Wilson Blvd, Arlington, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1007 reviews" "
Rating 8 - Good. 271 out of 1007 reviews" "
Rating 6 - Okay. 83 out of 1007 reviews" "
Rating 4 - Poor. 46 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I researched many hotels in the DC area. This hotel had many excellent reviews. It met our expectations to the fullest. We were a family of 4 (2 teens). We were a bit reluctant when we found our room was located right next to an elevator, however, it was a great location. I think it ended up being a corner room (we reserved a double queen room). It was so spacious for us and extremely clean. The bathroom could use some fixing (faucet leaked out sides and shower could use a watergaurd on the floor) but I am not going to lower my 5 star rating because of it. I didn't realize Hyatt's housekeeping policy is you need to request your room to be made up daily. I also won't lower the rating for that. I booked our stay with complimentary breakfast and it was phenomenal every morning. So clean and quiet with a huge variety of food offerings. The staff at breakfast was phenomenal as well and always greeting us with smiles daily. The location is perfect with so many great take out or eat in options (highly recommend Wise Guys Pizza and Taco Rock) as well as the convenience of a Target directly across the street. The metro station was a 2-minute walk down the street. Highly recommend this hotel and we will definitely be back.
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to DC before, and chose your hotel in Rosslyn, for it's close proximity to Metro and Reagan DCA. That and the number of restaurants and basic shopping (Target, Safeway, etc.) needs. The staff have been both friendly and helpful, room and amenities were perfect for our needs as well. Sincerely. David and Carla
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
David and Carla, it's truly splendid to hear that you found the location of Hyatt Centric Arlington advantageous for your travels. We're pleased that the close vicinity to various amenities and dining options suited your needs. It's also uplifting to know that our team members provided you with the friendly and helpful service you deserve. We're glad that our accommodations and facilities met all your expectations. Thanks for choosing us for your stay in Rosslyn. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Moheb

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Moheb, it's fantastic to read about your superb experience at Hyatt Centric Arlington. We're delighted you enjoyed your stay and we hope to have the chance to serve you again in the future. Your warm review is much appreciated!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel, staff, and location were amazing. The fact that they charged me $105 to park overnight for 3 days, and never moved car, was absolutely ridiculous for their guests!!!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Tracy, we're thrilled to hear that you found the Hyatt Centric Arlington, our team members, and our location to be wonderful. We understand your concern regarding the parking fees. These charges are competitive within our area, helping us maintain secure, accessible parking. We appreciate your feedback as we aim to make each guest's stay as positive as possible. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative is the expensive parking
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Robert, thank you for sharing your feedback. We understand your concern regarding the cost of parking. Please note that our prices are competitive with parking options in the area. We value your review, as it helps us in our continuous efforts to strengthen our services. We're glad your overall experience at the Hyatt Centric Arlington was positive and we hope to welcome you back soon.

10/10 Excellent

Alexandre

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very quiet 🐯
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thanks for sharing this perfect rating, Alexandre!We're thrilled to hear you enjoyed your stay at Hyatt Centric Arlington! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Uchenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely stay
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Uchenna, your description of a lovely stay at the Hyatt Centric Arlington delights us. We truly appreciate you choosing us and we look forward to your next visit for another wonderful experience.

10/10 Excellent

Rasheeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and both times I’ve had an exceptional experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Rasheeda, it's heartening to know you had an exceptional experience on both of your stays at Hyatt Centric Arlington. We’re extremely delighted you chose us again and we were able to meet your expectations. Can't wait to welcome you back for another amazing experience.

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and accessible. The hotel staff was helpful. My only real complaint is that the parking was very expensive for guests, while other rates were posted for non-guests that were much cheaper (but not guaranteed). Also, the breakfast was very expensive with no option for grab and go.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Rose, it's refreshing to hear that you found the Hyatt Centric Arlington well-maintained and our team members accommodating. However, we regret any dissatisfaction related to parking costs and breakfast options. We can assure you that these costs are competitive with the local market and the format of our breakfast offerings is something we're always assessing based on guest feedback. Looking forward to your next visit, hoping to make it even more satisfying.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Our only nitpick is there was no complimentary coffee service. There was an older keurig machine inside the room, but it worked with difficulty. There was no lobby coffee available except for a Starbucks barista bar for purchase. You could get coffee with the purchased breakfast as well. But if you are a coffee addict like me there is so room service available for coffee or any lobby coffee without purchase. Small complaint for sure.
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Rhonda, it's terrific to hear that you enjoyed your stay at Hyatt Centric Arlington. We acknowledge your feedback about the coffee service and understand the importance of having easy access to coffee. We're continually aiming to enhance guest experiences, and your comments provide valuable guidance. We hope to welcome you back soon, perhaps with even more convenient coffee options.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay the manager Mahmut (sorry if that’s the wrong sp) was great at check in treated my friend and I so nice! Also valet was excellent. I loved my room as well will be back.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Ashley, we're thrilled to hear that you had a great time at Hyatt Centric Arlington. How wonderful that our manager, Mahmut, and our valet team added positively to your experience. We're glad that you enjoyed your room as well. We're eagerly looking forward to welcoming you back on your next visit.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Heidi, thank you for taking a moment to leave a rating for the Hyatt Centric Arlington. We're pleased to see you had an enjoyable stay with us. We'd love to hear more about your experience, and your future feedback is more than welcome. We look forward to seeing you again soon.

2/10 Terrible

Sudhakar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and bedsheets were not clean. Sink was clogged and used soaps were left. We use Hyatt hotels regularly but this was the worst one.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Sudhakar, we regret to know about the cleanliness issues you encountered during your stay and the inconvenience related to the bathroom sink. Maintaining high standards of cleanliness and guest satisfaction is a priority for us, yet it appears we fell short on this occasion. We appreciate your loyalty towards our hotels and assure you that your experience is not indicative of our usual service. Measures will be taken to ensure similar situations do not recur, and we hope you will afford us another opportunity to better your experience.

10/10 Excellent

patricia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Just some stains on the sheets.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Patricia, it's delightful to hear that your overall experience at Hyatt Centric Arlington was excellent. We appreciate your feedback regarding the cleanliness of your sheets, rest assured, we have addressed this with our housekeeping team members. Looking forward to your next visit.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect distance from DC but not in the crowd of DC, the area was great for walking to stores and restaurants
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Leslie, it's delightful to hear that you enjoyed the strategic location of Hyatt Centric Arlington. We're glad you appreciated how it balances proximity to major DC attractions while being nestled in a walkable area with shops and eateries. We hope for the opportunity to welcome you back for another superb experience.

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and accommodating!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Giles, your kind words about the Hyatt Centric Arlington are greatly appreciated. We're delighted to hear that our team members met your needs with attentiveness and a commitment to service. It was our pleasure to accommodate you, and we look forward to welcome you back in the future.

10/10 Excellent

Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room, friendly staff, and convenient location.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Jin, it's wonderful to hear that you enjoyed your stay at Hyatt Centric Arlington. Your kind words about our welcoming team members and the hotel's strategic location are highly appreciated. It's pleasing to know that you found the room comfortable. We look forward to hosting you again in the future.

6/10 Okay

Naresh Kumar

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Naresh, it seems like your stay didn't quite meet your expectations. We're always striving to improve our services and we value every feedback. It would be greatly appreciated if you could share some of your experiences with us. Looking forward to making your next stay more enjoyable.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Andy, thank you for sharing your experience at Hyatt Centric Arlington. It's fantastic to hear you had a good stay. We hope to welcome you back in the future.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay. very clean.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Evelyn, we're thrilled to hear how much you enjoyed your stay at the Hyatt Centric Arlington. It's wonderful to know that our commitment to cleanliness met your expectations. We look forward to the opportunity to welcome you back in the future.

6/10 Okay

Lynn, Stuart

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location. Bad and dangerous shower.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Lynn, we're glad to hear that you appreciated our location. We regret, however, to learn that you found the shower not to your satisfaction. Please be assured we prioritize safety above all else, and your comments will be addressed with our team to ensure our future guests' comfort. We hope for another opportunity to provide you with a better experience.

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive and did not like that no coffee was available for purchase during the weekends. The staff was attentive and courteous.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Walter, we appreciate your constructive feedback. It's good to hear that our team members provided attentive service. We understand your points about weekend coffee and parking, and we will look into making enhancements for a more satisfying guest experience. At the Hyatt Centric Arlington, we're continually striving to offer the best for our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for the great rating, Sandy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Centric Arlington! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Trinity

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again . First when we first came in you could tell that hotel guest and staff didn’t want us there. Second the first night we had a noise complaint but the staff told us he heard us from the 7th floor, now how is that possible? Lastly we was waiting for our Uber and a lady was trying to throw something away in the trash and bumped my friend without saying excuse me and my friend told her can you say excuse next time and the lady told the staff what my friend said and the staff ran told us just because she VIP we can’t do that to her. So I said you just let anybody with vip do whatever to other guests that paid to be here. Me and my friends felt uncomfortable the whole stay. The staff was racist and discriminating towards us , never again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Trinity, it's disheartening to read about your recent experience. We apologize for any discomfort regarding perceived noises and want to assure you that every guest complaint is treated with seriousness. Additionally, all our guests matter equally regardless of their status with us, and we regret if your interaction with other guests and our team members caused any dissatisfaction. We strive to create an environment where everyone can have an enjoyable stay. We value your feedback and will definitely discuss this internally to ensure such situations do not occur in future.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Flora, we're thrilled to know you had a great experience at Hyatt Centric Arlington. Our team works hard to ensure guests have a fabulous stay. We hope to welcome you back in the near future.

8/10 Good

Liliana

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Liliana, it's great to see your positive rating from your stay at Hyatt Centric Arlington! We hope you enjoyed your experience and we're eager to welcome you back. Thank you for taking the time to share this rating.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Thanks for the amazing rating, Sabrina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Centric Arlington!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Thank you for the fantastic rating, Lawrence!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Centric Arlington! We can't wait to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to metro
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
David, it's terrific to hear that the convenience of the Hyatt Centric Arlington, with its proximity to the metro, enhanced your stay. We thank you for choosing us and hope to serve you again in the future.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Absolutely loved it
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Michael, it's fantastic to hear that you had such a great experience at Hyatt Centric Arlington. We're thrilled you enjoyed your stay and we certainly look forward to welcoming you back in the near future.

6/10 Okay

Maria

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Maria, thank you for taking the time to rate your stay. We're sorry to hear that your experience at Hyatt Centric Arlington did not entirely meet your expectations. Your feedback is valuable to us, and we hope that we will have another chance to serve you better in the future.

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for the great rating, Hanna!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Centric Arlington. We'd like to share an even better experience with you soon.

8/10 Good

Lindsay, Paramus

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Lindsay, it's pleasing to see your high rating for Hyatt Centric Arlington. We aim to provide exceptional experiences to our guests and we're glad to know we met your expectations. We look forward to hosting you again in the future.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to the Metro with easy access to all DC attractions and a short walk over to Georgetown!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Raul, it's wonderful to hear that you enjoyed your stay at Hyatt Centric Arlington due to our convenient location. We strive to provide our guests with easy access to local attractions. Thank you for choosing us and we look forward to your next stay.

6/10 Okay

HARRIET, ok city

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive and helpful.Paying for parking was a surprise.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Harriet, we're glad to learn that you found our team members attentive and helpful during your stay. However, we understand that the parking charges may have come as a surprise. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, we're confident we can deliver an improved experience next time.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service throughout they stay!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Jennifer, we're thrilled to hear that you appreciated the top-notch customer service at Hyatt Centric Arlington! Our team members always strive to provide an exceptional experience for our guests. We thank you for your commendation and hope to welcome you back in the future.

8/10 Good

Shaniqua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near everything . Great walking distance.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Shaniqua, it's always encouraging to hear that guests appreciate the excellent location of Hyatt Centric Arlington as you did. Your recognition of our vicinity to local attractions reinforces the ease of access we aim to provide. We truly value your comments and look forward to welcoming you back on future visits.

8/10 Good

Jai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Jai, it's great to see your high rating for Hyatt Centric Arlington. We trust you enjoyed your stay with us and we hope to welcome you back soon on your next trip to Arlington. Thank you!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
The staff was amazing. Very friendly and professional.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Lisa, it's pleasing to hear that you found our team members at Hyatt Centric Arlington praiseworthy. Their professionalism and friendliness are certainly aspects of our service we take immense pride in. We hope to welcome you back soon.

8/10 Good

Alireza

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a good idea that somebody took our car to the garage. It was my first experience with this kind of parking but it was so easy and whenever, we wanted go outside, when I scanned the parking barcode , somebody was bringing our car by the front door just in 5 min.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Alireza, thank you for sharing your experience at Hyatt Centric Arlington. We're thrilled your first encounter with valet parking service was effortless and convenient. It is always our aim to make every aspect of your visit seamless. We're glad you enjoyed your stay and look forward to your next visit.

4/10 Poor

Aegis

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
We appreciate the feedback, Aegis.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Aegis

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the great rating, Aegis!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Centric Arlington soon, we'd love to have you back!

4/10 Poor

Aegis

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Aegis, it's disappointing to see that your stay did not meet your expectations. Even without specific details, we sincerely appreciate your feedback. We commit to continuous improvement and strive to enhance our guest's experience. Your insights would be valuable in this process, please feel free to share more details. We hope for another opportunity to provide you a superior stay in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the 4-star rating, Lisa!It's great your time at Hyatt Centric Arlington was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Poor

Aegis

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Aegis, thank you for taking the time to rate your recent stay. It is regrettable to know that your stay fell short of ideals. Rest assured, we're always ready to improve our services based on feedback and we hope for another chance to offer a more enjoyable stay in the future.

8/10 Good

Aegis

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 11, 2024
Aegis, thank you for your rating. The team at Hyatt Centric Arlington sincerely appreciates your feedback. Come back and visit us again soon, we'd love to have you!

10/10 Excellent

Daniel Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel twice a year for the last 10 years. It is close to the metro and has a Target store and Starbucks right across the street.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Daniel, it's wonderful to hear that the Hyatt Centric Arlington has been your preferred choice for the past decade. Our strategic location near the metro and popular stores seems to also be a benefit for you. We eagerly anticipate your return for many years to come.

4/10 Poor

Katie

Travelled with group
Disliked: Staff & service, property conditions & facilities
When we arrived, the drain on our sink was broken and needed repair. The engineer was able to repair quickly, but that should not have been an issue. The toilet paper was a half used roll with no extra to be found in the room. There were 4 of us but only 3 sets of towels. When we asked for additional they made it difficult for us to get more. Then, the next day after finally having enough towels, housekeeping came and removed our extras and we were stuck with only 3 towels again. There was then "unexpected construction" that caused there to be no water in the hotel from 9 p.m. to 7 a.m. the next day. When the water came back on, the toilet did not refill properly with water, the water refilling was an off color, the water pressure in the sink was non existent, the hot water took 5 minutes to get slightly warm, and there was sediment in the water from the sink. We found out the next morning after speaking to the head engineer that the cause of the shut off was a repair of the hotels pipes (meaning they knew this would need to be done, but had to express it as a more general contruction in order to no have to compensate us for the inconvenience). We were supposed to stay an additional night and cancelled it, switching to the Hyatt Centric in Old Town Alexandria, VA due to all of these inconveniences. The Old Town property is cleaner, more organized, friendlier staff, and a more spacious room. Wr will not be staying at the Arlington location again and are very dissapointed.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Katie, we regret hearing about the various difficulties you encountered, particularly concerning the bathroom amenities and towels. Our aim is always to ensure a smooth and pleasant stay for all our guests and we apologize for falling short this instance. Please accept our apologies as well for the disturbance caused by the unexpected maintenance work. Our team members strive to communicate necessary details to our guests efficiently and it seems we fell short this time. It's unfortunate that your stay wasn't able to match your expectations and we appreciate your feedback as it helps towards improving our services for future guests.

8/10 Good

Noah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is excellent. The only fault is the Google Chrome TVs, which make streaming to challenging. Thankfully, we spent a lot of time out of our room, but for a brief hour or two, we wish we had an easier time streaming our shows.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Noah, it's delightful to learn you generally found your stay at Hyatt Centric Arlington to be excellent. We're truly sorry to hear about your experiences with the television streaming options – ideal relaxation often includes easy and seamless television viewing. Rest assured, we continually review our amenities and will take your input into account. Thanks for choosing to stay with us and for taking the time to leave a review. Hoping you'll consider us again for future visits.

8/10 Good

Jahmaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Thanks for the great rating, Jahmaine!We're thrilled you enjoyed your time at Hyatt Centric Arlington so much! We look forward to sharing an even better experience with you soon.