Lobby

Reviews of Hilton Alexandria Mark Center

3.5 out of 5
Hilton Alexandria Mark Center
5000 Seminary Rd, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 131 out of 1003 reviews" "
Rating 4 - Poor. 109 out of 1003 reviews" "
Rating 2 - Terrible. 94 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Belkis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed for a night. Check in was smooth. Staff were professional and helpful. The bar and the food were good. Except for the small hair found in our sushi. However, the bartender was really nice! Whwn it came time to sleep, the air conditioner gave us problems which emphasized how uncomfortable the bed was. It got to about 74 in our room even at the lowest setting which did not make for a good nights sleep.
Stayed 1 night in Mar 2024

8/10 Good

Sebrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to stay, but only two of the four elevators were working. We waited for more than thirty minutes for elevators before someone suggested we catch the service elevator. They were not prepared for the large crowd of people that were there.
Stayed 3 nights in Mar 2024

8/10 Good

Julie, Fishers

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking in, the front desk did not explain how to properly access the parking area.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that there was no airport shuttle for guests.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Cynthia,It was a pleasure hosting you at Hilton Alexandria Mark Center! We're glad you enjoyed your visit, and we appreciate your suggestion for a shuttle. The next time you're in the area, please come see us again.Kindest regards,Mario Soriano

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Lisa,Thank you for choosing Hilton Alexandria Mark Center! We're glad you enjoyed your stay, and we look forward to your next visit.Kindest regards,Mario Soriano

10/10 Excellent

Mark, Inverness

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Mark,Thank you so much for the five-star rating. We're so happy to know that you had a great time with us overall. Please consider coming back to join us again soon. Kindest regards,Mario Soriano

10/10 Excellent

Dae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Dae,Thank you so much for choosing to stay with us at Hilton Alexandria Mark Center. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Kindest regards,Mario Soriano

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple. Efficient. Comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Robert,What you have described is the experience we strive to provide! We're glad we could take the hassles out of your travels and ensure your comfort at Hilton Alexandria Mark Center. It would be a pleasure to host you again!Kindest regards,Mario Soriano

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The hotel was mostly quiet except for a conference happening with teenagers and it would be a bit loud when they came back to their rooms. Housekeeping did not clean due to a language barrier. Parking was an issue as they closed doors off due to the conference.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Jacob,Thank you for choosing Hilton Alexandria Mark Center and for taking the time to share your valuable feedback. While we are happy you enjoyed your stay overall, we are sorry you had a few concerns. Please know we are always working to improve, so we look forward to welcoming you back and impressing you further.Kindest regards,Mario Soriano

6/10 Okay

Dele

Liked: Cleanliness
I was charged for daily parking and I had no car during my stay.

10/10 Excellent

Phat

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

dereje, Waldorf

Stayed 1 night in Dec 2023

8/10 Good

Habibullah

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible Stay
I stayed at the Hilton Mark Center while attending my company’s party. The rooms were outdated and the bathroom was extremely small. I had to call maintenance about the constant heat only to be told that there wasn’t AC in the hotel. The funny thing is, while sitting in the hotel lobby bar with colleagues the AC was pumping and it was freezing. Also, while I was downstairs with colleagues someone went into my room and stole my necklace. I reported the incident to the front desk and was told that it was not found in the room which I already told them that it had to be staff since the door was locked when my family and I left. Nothing done…There was a safe in the room that was extremely outdated amongst a lot of chipped paint on the door seals.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 13, 2023
It is upsetting to hear your perception of our property. Nevertheless, we value your feedback and appreciate the areas of opportunity you've highlighted. We will certainly make corrections where we can. We also regret to hear that you misplaced your necklace; rest assured that we will keep an eye out for it, and if found, we will get it back into your possession. Thank you for your honest review. Kindest regards,Mario Soriano

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms. Very comfortable beds and bedding. For some reason the coffee makers at Hilton always leak, but still a very pleasant stay.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Tiara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience! However, I wish there was microwaves in the rooms. I stayed here for my bodybuilding competition, and it was unfortunate that I had to go down to the lobby each time to warm up my meals, but other than that the hotel was a 10 out of 10.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Tiara,It is wonderful to know that you had an excellent overall experience with us! Our team is always seeking new ways to improve our facility and the services we offer our guests, so your feedback about a microwave will be shared internally for further consideration. Thank you for your review, and we hope you return soon!Kindest regards,Mario Soriano

6/10 Okay

Olane

Stayed 2 nights in Nov 2023

8/10 Good

Terri

Liked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

Gerald

Stayed 1 night in Nov 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, bummed the indoor poor was closed for the season.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 15, 2023
Dear Amy,Thank you for letting us know about your stay at Hilton Alexandria Mark Center. It is great to see that you liked our well-appointed accommodations and trust you found our location convenient for your needs. Please know our pool season is stated online for our guests to be aware of prior to booking, nonetheless, we apologize for any disappointment felt. We hope you will come back and see us again when you can enjoy all our great amenities. Kindest regards,Mario Soriano

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023

4/10 Poor

TyAirra

Stayed 1 night in Nov 2023

2/10 Terrible

Omar Abu

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed mattress was disgusting. Big dips in mattress. Old and used. The hook on bathroom door was broken and couldn’t hold clothes/towels. The restaurant had a very good weekend brunch.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 5, 2023
While we appreciate you being our guest and sharing your feedback, we are sorry to hear not everything was perfect. Your comments are important to us and will be shared with the team as we continue to make improvements. We are thrilled you enjoyed our delicious brunch and hope to have another opportunity to welcome you back and impress you further.Kindest regards,Mario Soriano

8/10 Good

LaShanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and pleasant. My only disappointment was the bathroom. It wasn’t as pictured and was really small.
Response from General Manager on Nov 3, 2023
Dear LaShanda,We appreciate your feedback and are pleased to hear that our staff was friendly and pleasant during your stay. We apologize that the bathroom did not meet your expectations. Your input is valuable to us, and we hope you had an otherwise enjoyable stay with us. Thank you for choosing Hilton Alexandria Mark Center.Kindest regards,Mario Soriano

4/10 Poor

morgan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Expedia charged me one price I get to the hotel it is a completely different price. I asked if there was another parking garage near by because they were charging a ridiculous amount per night. The concierge told me no, ended up finding a parking garage ( walking distance) across the street for reduced price a night.
Response from General Manager on Nov 3, 2023
Dear Morgan,We appreciate your feedback, and we apologize for any confusion about the final charges. Reservations made via third-party sites do not include certain taxes and fees. This is noted during the booking process. Please also accept our apologies for any issues with parking. We'll keep your comments in mind, and we hope to see you again should you be back in the area.Kindest regards,Mario Soriano

8/10 Good

Cherlean

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at 30/day on the weekend was out of order
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Robert,Thank you for choosing Hilton Alexandria Mark Center. We're glad to hear that you had an excellent stay. We also understand your comments and will review your concerns with our team. We appreciate your input and hope to have the opportunity to serve you again in the future.Kindest regards,Mario Soriano

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Tanya,It's a delight knowing that you appreciated our amazing team members! We trust that everything else was in order for your stay and we hope to see you again soon.Kindest regards,Mario Soriano

6/10 Okay

Yony

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is in the good area and is clean, but you pay for parking and breakfast separately, those in the restaurant are arrogant, they don't want to serve.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
As a valued guest, your feedback is invaluable to us. While we are pleased to hear there were aspects of your stay that you did enjoy, we do apologize for any perceived rudeness from our restaurant team. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. We do hope you join us again so we may show you our true spirit of hospitality.Kindest regards,Mario Soriano

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. No complaints.
Response from General Manager on Sep 28, 2023
Dear Gerald,It was a privilege to host your visit to Alexandria. Our team trusts you slept well and had a safe trip home. Thanks for taking a moment to share your experience, and please come back to see us again at Hilton Alexandria Mark Center.Kindest regards, Mario Soriano

10/10 Excellent

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Khadija

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good stay due to smell in room
The hotel had a terrible scent and they tried to cover it up with cleaner and spray and ultimately it just gave us a headache and made us not want to stay in our room- luckily we were only there for one night.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Khadija,We appreciate you sharing your thoughts regarding your recent stay at our property. We're very sorry to hear of any odor you encountered in your room; we will certainly address this internally to review where this needs to be improved. We also encourage our guests to notify our front desk team of any problems like this so we can find a solution and ensure you have a comfortable stay. Thank you for your feedback, and we hope to provide a better experience the next time you're in the area.Kindest regards,Mario Soriano

10/10 Excellent

Rocio

Stayed 3 nights in Sep 2023

6/10 Okay

Rebecca

Stayed 1 night in Sep 2023

6/10 Okay

Eleni

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Plumbing issues... After a few seconds of turning the shower on there was no cold water any longer. The cold water turned into warm and I almost burnt myself trying to take a shower. Got scared for a minute.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Eleni,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. Your safety and comfort are paramount to us. We will address this matter to ensure that such issues are promptly resolved. Thank you for bringing this to our attention, and we hope you'll give us another opportunity to provide you with a more pleasant stay in the future. Kindest regards,Mario Soriano

2/10 Terrible

Mariam

Disliked: Staff & service
Disappointed
Not great. There were expenses that I was not aware such as parking that I did not agree upon. I also had to leave after two hours bc my daughter fell and hurt herself and I ended up paying for the whole stay. The receptionist was new and was not accommodating. I am disappointed in Hilton as I am a rewards member
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Mariam,Thank you for offering feedback about your recent experience at our hotel. We're sorry your daughter had an accident, which resulted in you not being able to stay with us. Your comments are important to us, and should you wish to discuss further the issues you encountered, please reach out to us offline. Given another opportunity, we hope we could host you for the visit you expected. Kindest regards,Mario Soriano

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Mahmia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks!
Pleasant experience. The front desk manager was very helpful in resolving an issue I had. My initial point of contact was not helpful but then the manager stepped in to resolve the issue. My thanks to her. The breakfast was great! The room was very clean and comfortable. The overall hotel service at our program was great!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 10, 2023
Dear Mahmia,Thank you for being our guest and for taking a moment to share such a kind review. We are happy to know our team was able to help you enjoy such a lovely visit. Thank you for sharing your compliments about our friendly staff, delicious breakfast, and comfortable accommodations. We look forward to welcoming you back to Hilton Alexandria Mark Center again soon.Kindest regards,Mario Soriano

10/10 Excellent

GRACE

Stayed 3 nights in Sep 2023

2/10 Terrible

Kassahun

Stayed 2 nights in Sep 2023

10/10 Excellent

Ermias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 7, 2023
Dear Ermias, Thank you for choosing Hilton Alexandria Mark Center and for taking the time to leave a review. We are proud to have earned your five-star rating! We hope to welcome you back in the future. Kindest regards,Mario Soriano

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy that this hotel is near our family. The staff is always friendly and helpful. An example is, we asked for a small side table because we use c paps and needed it for our machine. The staff was very quick in finding ine and it was in our room when we returned. I only have a small complaint. We had to ask for more towels several times. Our room only had two and we were a party of three. When the cleaning staff cleaned our room, they did a great job, but for got to replace our coffee cups . We just called and the staff brought us what we asked for. These are small things. A big complaint is that there is no longer a shuttle service to the Reagan airport that used to be there when we visited a couple years before. I was told that it stopped after the pandemic, but other hotels shuttles are at the airport.??
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Dear James,Our friendly staff works hard to ensure all our guests have everything they need and will be glad you appreciated their efforts. Please accept our apologies, however, for any disappointment with the shuttle and other amenities. We'll keep your comments in mind and hope to see you again soon.Kindest regards,Mario Soriano

10/10 Excellent

Israel

Stayed 2 nights in Aug 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Roman,Thank you for the short but sweet review of Hilton Alexandria Mark Center! We are happy to hear you had an exceptional stay and look forward to welcoming you back again soon!Kindest regards,Mario Soriano

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Rafael

Stayed 1 night in Aug 2023

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was my second stay at this particular Hilton and once again everyone was so friendly . The rooms are very clean and the service was top notch
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 20, 2023
Dear Philip,We appreciate you coming back to Hilton Alexandria Mark Center and thank you for sharing your enjoyable experience! It brings us joy to know that you found the staff to be friendly, the rooms to be clean, and the service to be exceptional. It's great to hear that we were able to meet your expectations once again. If you choose to visit us for a third time, we'll be more than happy to give you another outstanding experience. Kindest regards,Mario Soriano