Desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Washington DC Chantilly Airport

2.5 out of 5
Extended Stay America Suites Washington DC Chantilly Airport
4506 Brookfield Corporate Dr, Chantilly, VA

Reviews

6.2
Rating 10 - Excellent. 139 out of 716 reviews" "
Rating 8 - Good. 165 out of 716 reviews" "
Rating 6 - Okay. 146 out of 716 reviews" "
Rating 4 - Poor. 112 out of 716 reviews" "
Rating 2 - Terrible. 154 out of 716 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Stayed 2 nights in Mar 2024

6/10 Okay

Adrian

Liked: Cleanliness, amenities
I don’t know why the clerk sat at a desk in the back texting while I stood at the counter waiting for 15 minutes. The room was clean but needed a lot of repairs. I have a feeling they just sort of do the minimum there and wait until there’s a complaint. Seems like they should do more inspecting on their own. If you don’t have a car, you’ll have to do some walking or use a delivery app.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Adrian, Thank you for selecting us. It is disappointing that our front desk was not manned on your arrival and you were inconvenienced. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

2/10 Terrible

Rajesh, Stone Ridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not available when I left. Room was smelling really bad.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Dear Rajesh, Thank you for your review of our hotel. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

6/10 Okay

CIJI

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Naim, San Ramon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast not a breakfast just coffee and a donut. Foods smell on hallway and no cleaning
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Dear Naim, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Also, we regret our breakfast choices did not meet your taste, and we will share your remarks with the concerned team for further improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I hated smell of marijuana smoke inside of the hotel. I liked the provided kitchen inside of my room.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
Dear Jeffrey, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. On the other hand, we are glad you were pleased with having a kitchen in your room and a comfortable stay. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Jordany

Disliked: Cleanliness, staff & service, amenities
I found hair all over the bed and the quality of the mattress was very poor to say the least; this is the worse hotel I have ever seen in my life.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Dear Jordany, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

6/10 Okay

Saroj

Travelled with family
They listed breakfast included in website but do not have a proper breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 11, 2024
Dear Saroj, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room. However, we are sorry for the breakfast experience not meeting your expectations. Remarks will be shared with the concerned team for further improvement. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

6/10 Okay

evelyn

Travelled with family and small children
Liked: Amenities
They advertise breakfast but all they offer is coffee and a bagged muffins. They didnt have our room until 2 hours after the stated check in time.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Evelyn, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the breakfast experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Also, we regret that you had to wait for some time before your room got ready. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Nandishwar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy sold the room that was reserved by the time we came in and we were left wigh one queen bed room for 4 of us. Such an uncomfortable night we had to spend after 10 hours of drive. The sofa bed was littered witb food and the room smelt discusting. Horrible room And service
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Nandishwar, Thank you for choosing us. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable and is shared with the team for improvement. We would be honored if you consider giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

6/10 Okay

Seetharaman, Bryn Mawr

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Heater in the room was not working. However, the staff ensured that we do not suffer by switching us to a different room. The breakfast is worst. It is simply only a couple of energy bars and coffee that is at best mediocre. Falsely advertising as breakfast!!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Dear Seetharaman, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope this was not inconvenient and you will stay with us again soon.Sincerely, Hotel Management

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness
The kitchen is convenient, and the location is good.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 22, 2023
Dear Anne, Thank you for choosing Extended Stay America and for your excellent review. We're glad to read our location worked well for you and that you found the kitchen convenient. We take pride in providing a comfortable stay for our guests and we're glad we could make that happen for you. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It was so great, very helpful, etc
Stayed 1 night in Nov 2023

10/10 Excellent

Jovahn

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place especially for Business.
It was so great. Got to report anything, especially that happened, after I gotten my room. Thanks very much. You all did a great job. Thanks.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 8, 2023
Dear Michael, Thank you for posting your kind review of Extended Stay America during your visit to our city. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you are in the city. Sincerely,Hotel Management

2/10 Terrible

edwin Fernando

To noice,only one elevator
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 6, 2023
Dear Edwin, Thank you for your feedback regarding the noise concerns you had during your time with us, and we extend our apologies for any inconvenience caused by the elevator. We understand the importance of providing exceptional service and a peaceful environment for our guests and sincerely apologize for falling short. We take your concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Jeanette

Stayed 1 night in Dec 2023

2/10 Terrible

edward

Disliked: Staff & service, amenities, property conditions & facilities
The hallway smelled. The bed was uncomfortable and the fire alarm went off at 5am
Stayed 4 nights in Nov 2023
Response from Hotel Management on Dec 6, 2023
Dear Edward, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. We also apologize for the inconvenience caused by the fire alarm going off. As a precaution, we will have our engineering team thoroughly inspect all our suites and relay your comments to our housekeeping team. Thank you again for staying with us and bringing these concerns to our attention. We hope to have another opportunity to provide you with the wonderful visit you deserve.Sincerely,Hotel Management

2/10 Terrible

Jeanette

Stayed 1 night in Nov 2023

8/10 Good

Brad

Stayed 2 nights in Nov 2023

10/10 Excellent

John Nathaniel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

ed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Mina, St. Cloud

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Shagufta

Stayed 2 nights in Nov 2023

2/10 Terrible

lala, Nashville

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no front desk when I was checking in, I have to wait almost 2 hours for check in. There no help desk phone service
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 5, 2023
Dear Lala, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. We regret the delay in check-in due to the unavailability of the front desk team, and we will discuss this so that this lapse in service is not repeated. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

10/10 Excellent

Leiliane

Stayed 1 night in Oct 2023

8/10 Good

Heba

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it be it’s near the airport and the room was clean and comfortable, but there is not enough staf no one helped us in our luggage
Stayed 1 night in Oct 2023

10/10 Excellent

ahmad, centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent matress, otherwise very nice basic hotel
Very nice people. Seemed very clean to me. Much better than I expected. Matress was fantastic, slept very well.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 19, 2023
Dear Guest, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

6/10 Okay

Dillon

Disliked: Cleanliness, property conditions & facilities, room comfort
If you just need a place to stay, it’s fine.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Dillon, Thank you for being our guest and sharing feedback about your visit. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

4/10 Poor

Verna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Purabi

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice, affordable hotel if you are on a quick vacation.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Awful Experience
When we arrived there was a song at the desk saying they were helping someone and would return momentarily. No one appeared for over 40 minutes and when someone did it was an employee just coming to work. Was not apologetic at all and took another 10 min getting ready for us to check in. I had just gotten ready to look for a new place but was also dealing with a toddler & my mom on a handicap scooter. The extra “sleeper sofa” in our room was broken and disgustingly stained. I instantly folded it back up. It wouldn’t close correctly because of the broken bracket on one side which then left our couch also unusable. Tried calling the front desk several times and it was busy. When I went back down, the same sign was up ace no one was around.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 27, 2023
Dear Chance, Thank you for your brief but positive feedback! We're delighted to hear you had a nice experience during your stay. We aim to provide a comfortable and pleasant environment for all our guests, and we appreciate your kind words. If you have any suggestions for further improvement, please feel free to share them. We hope to welcome you back soon for another enjoyable stay.SincerelyHotel Management

8/10 Good

Dave

Business traveller
Liked: Cleanliness
Grood place
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 24, 2023
Dear Dave, We appreciate you choosing us and providing your generous feedback. We are glad you had a fabulous time with us here at Extended Stay America. It was our pleasure having you as our guest, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

David

Disliked: Staff & service
Can’t reach rooms with Phone system. Four weeks. Stupid incompetent.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 22, 2023
Dear David, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Phone system not working correctly
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear David, Thank you for reviewing your stay at our hotel. We apologize for any inconvenience you experienced with our phone system. Unfortunately, maintenance issues arise from time to time, and once identified, we address them to our maintenance team to ensure they're resolved promptly. Your feedback is invaluable in helping us improve, and we appreciate your patience. We hope to leave you a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

Michelle

Liked: Room comfort
Stayed 1 night in Sep 2023

4/10 Poor

David

Liked: Cleanliness, amenities, property conditions & facilities
Phone system does not work properly
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear David, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with our phones and for the inconvenience this caused. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Sooyeon

Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Set Up.
The cabinets falling apart! Room was very satisfactory for the price and location was right on so I plan to stay again in the future due to location. You have your own fridge and sink,Microwave.
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023

8/10 Good

Charles

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Likes: budget-friendly for the area, clean & spacious, comfortable bed, 5 minute drive to Walmart & 15 min. from King Spa Dislikes: kitchen cabinets peeling and rust stains on refrigerator door (visually unappealing)
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 18, 2023
Dear Kimberly, We appreciate your positive review of our hotel and staff. It brings us joy that you were satisfied with our service, facilities, location, and amenities. We appreciate your patronage and eagerly anticipate your next visit to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Aug 2023

8/10 Good

Rita

Hotel was nice room was a bit dirty upon arrival and the one of the night staff was rude unsure of his name but he was middle eastern
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
Dear Rita, We are very disappointed to learn about your issues. Our front desk is available to help with anything you need while our guest. Your comments are discussed with the team appropriately. We truly appreciate your patronage and hope this situation will not prevent you from staying with Extended Stay America in the future. Sincerely,Hotel Management

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services everytime
Stayed 1 night in Jul 2023