Lobby

Reviews of Embassy Suites by Hilton Dulles Airport

3.5 out of 5
Embassy Suites by Hilton Dulles Airport
13341 Woodland Park Drive, Herndon, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 215 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

tracy

Liked: Cleanliness
Disliked: Property conditions & facilities
Did not like: We had to ask for more bath towels both nights of our stay. The refrigerator was not working, I fixed the gasket myself and we had to thaw out the block of ice in it before it started working. The heating system would not cool down. We called maintenance and they came immediately and fix the situation, but in the muddle of the night it quit again. Also did not know parking was extra and we could only pay for it through a QR code on our phone, this is a big inconvenience after a long trip. Did like: The staff did reacted quickly to our needs and the breakfast was fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No thing in particular
Stayed 1 night in Mar 2024

4/10 Poor

Karen

Travelled with family
On check-in on Sunday, March 18, I asked what the breakfast hours were. My husband and I were told 6:00 am to 10:00 am. Monday morning we came to breakfast at 9:35 am and were told breakfast stops at 9:30 am on weekdays but stays open until 10:00 am on Saturday and Sundays. The staff made no attempt to check if we could get fruit and coffee or help in any way. We had a 4.5 hour drive ahead of us to get home and had chosen Embassy Suites for the included breakfast. Last stay at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

6/10 Okay

Carlos

Stayed 1 night in Mar 2024

10/10 Excellent

Eliseo

Travelled with family
I loved all experience the bartender at bar was a little rude for happy hr but over all loved it
Stayed 1 night in Mar 2024

8/10 Good

Tachera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool is small and deep. They had a few life jackets so my 8 yo was able to enjoy himself.
Stayed 1 night in Feb 2024

2/10 Terrible

Margarita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much food and pay for parking it was ridiculous
Stayed 2 nights in Feb 2024

10/10 Excellent

COREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for me and my family.
Stayed 1 night in Dec 2023

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 1 night in Jan 2024

10/10 Excellent

Prachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Jan 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Stayed 4 nights in Dec 2023
Response from ESD on Jan 11, 2024
Thank you so much for your feedback. We look forward to seeing you in the near future.Yolanda Gainey, GM

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from ESD on Jan 5, 2024
Thank you for staying with us, we appreciate your feedback and wish you a Happy New Year.Yolanda Gainey, GM

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Monique is an EXCELLENT employee
Stayed 1 night in Jan 2024
Response from ESD on Jan 5, 2024
Thank you for being our guest. I am happy to see my Front Desk Agent was excellent.Happy New Year!Yolanda Gainey, GM

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2023
Response from ESD on Jan 5, 2024
Thank you so much for taking the time to give feedback on your recent stay here at the Embassy Suites Dulles. Happy New Year!Yolanda Gainey, GM

10/10 Excellent

rosie

Stayed 2 nights in Dec 2023
Response from ESD on Dec 31, 2023
Thank you so much for being our guest. We wish you and your family a Happy New Year.Yolanda Gainey,GM

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean, friendly, comfortable. Great breakfast. Would definitely return if I’m in the area again.
Stayed 1 night in Dec 2023
Response from ESD on Dec 31, 2023
Thank you for your feedback. I am happy to see you enjoyed our amenities and you found the Hotel friendly and clean. We look forward to welcoming you back soon.Happy New Year.Yolanda Gainey, GM

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always love to stay at the Embassy Suite.
We always stay at the Embassy suite when we travel. It gives us a comfort, great cook to order breakfast.
Stayed 2 nights in Dec 2023
Response from ESD on Dec 31, 2023
I am happy you enjoy our cooked to order breakfast. Thank you for being our guest, we look forward to serving you again soon.Yolanda Gainey, GM

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for taking the time to score your overall stay with us. We wish you an amazing New Year.Yolanda Gainey, GM

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and dated
Hotel is looking tired and dated. Dried food on the carpet, room very dusty, no bottled water provided, no toiletterries available all week. Hotel used to be great but needs a lick of paint and new carpets
Stayed 7 nights in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for your feedback. I apologize for the inconveniences you faced during your stay. I will take this opportunity to follow up with my team, coach and train. Once again, thank you. Have a great New Year.Yolanda Gainey, GM

10/10 Excellent

papawin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for being our guest. We wish you a wonderful New Year.Yolanda Gainey, GM

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about my stay. Need more TB channels to choose from . Other then that I give it 5 stars.
Stayed 2 nights in Nov 2023
Response from ESD on Dec 31, 2023
Thank you so much for the feedback. We wish you a Happy New Year.Yolanda Gainey, GM

2/10 Terrible

Jonathan, Richmond

Stayed 1 night in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for being our guest, I see you did not have an overall great stay. I am here if you would like to discuss. We strive to make sure our guests have a wonderful and memorable stay. I would love to serve you again in the furture.Yolanda Gainey, GM

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for being our guest. I would love to welcome you back soon on a return visited. I am here if you would like to discuss your recent stay. Happy New Year.Yolanda Gainey, GM

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Dulles airport. Good value.
Stayed 1 night in Nov 2023
Response from ESD on Dec 31, 2023
Thank you for staying with us. We wish you a Happy New Year.Yolanda Gainey,GM

2/10 Terrible

Jonathan

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Alexander Majano on Nov 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect but…
We have always favored Embassy Suites. This stay started to be perfect. On our check out day we discovered our rental vehicle had been towed!! They give you a parking ticket which we put on our dash nightly. The last night we came in late and out our ticket on the dash, I guess we must have brushed it with our jackets while getting out of the van. When we went to pick it up out of tow/storage, I asked to see the vehicle before we paid the $250 bill! I went and took a picture, anyone could have looked in the window and see it landed in the center of the console plain as day. Embassy wasn’t apologetic but said they contract it out to keep outsiders Out. I showed tow company guy the picture I had just taken and he shook his head and said to take it up with Embassy, they can have the company reimburse or they will. Went back to Embassy and she said they don’t do that. I said well that’s not what the tow company said as apparently this happens often. I showed her the picture and she also seen it was BS! I’m waiting to hear back. I think it’s a racketing thing whoever is out patrolling for their next victim! Not only did it make us have to cancel a tour as this took a few hours to make the calls, get a Uber, wait for the tow company to help us and charge us. Made our almost perfect trip stressful. Disappointed how the staff coldly handle this wiping their hands clean and not offering to have their Shuttle take us to tow company. At NO time were we told you could be towed!
Stayed 3 nights in Nov 2023
Response from Alexander Majano on Nov 23, 2023
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kennyt

Stayed 2 nights in Oct 2023

6/10 Okay

Howard

Stayed 2 nights in Oct 2023
Response from Alexander Majano on Nov 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent
Hotel was very nice , clean, love it food was amazing
Stayed 1 night in Oct 2023

4/10 Poor

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility and treatment.
Stayed 3 nights in Oct 2023

8/10 Good

marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really classy looking joint. Excellent hot breakfast. Someone has peed in the elevator. Desk never manned when walking up, staff friendly and efficient when they saw us
Stayed 1 night in Oct 2023

2/10 Terrible

Heather, Waterbury

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Large groups staying there, with many unsupervised children running around the hotel. Not a great way to spend our vacation listening to screaming kids the entire time. Couldn’t use the hot tub comfortably, the handicap chair sitting over the middle to it, unable to move it out of the way.
Stayed 3 nights in Oct 2023
Response from S Miles on Oct 15, 2023
Dear Heather,Thank you for taking the time to give us your feedback regarding your stay. We are truly sorry that you did not have an enjoyable experience during your stay. It was not our intention to mar what should have been a pleasant stay with the incidence of children running in the hotel. The hotel had rules in place for the group that were ignored by the team coaches and parents. I am sorry that the lifeguard on duty was not able to reset the lift back in place on the pool deck. Your comments have been forwarded to the Operations Manager to address with the staff to improve our guest's experience.

10/10 Excellent

LEO, Lakeside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in Sep 2023

4/10 Poor

Shania

Disliked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Shonnetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice roomy room. Complimentary happy hour, easy parking, quiet area
Stayed 1 night in Sep 2023
Response from Embassy Suites Dulles Airport on Sep 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Embassy Suites Dulles Airport on Sep 4, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wr rhy
Stayed 2 nights in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 28, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and happy hour with 2 free beverages and snacks.
Stayed 1 night in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 28, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 23, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Tinae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 23, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

4/10 Poor

MAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should be better
In general, the hotel is satisfactory, offering spacious rooms. However, there were issues with room cleanliness and a blocked bathtub drain. Considering the cost, I had anticipated a better-maintained hotel room.
Stayed 1 night in Jul 2023
Response from Embassy Suites Dulles Airport on Aug 19, 2023
I am so sorry you found your guest room unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean, my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you as our guest to ensure you have the best travel experience ever.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
The cook for breakfast was amazing and fast
Stayed 1 night in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 15, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay and service provided to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Great value. I’ll definitely recommend and use this place again when I fly into IAD
Stayed 1 night in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 13, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Rebekah

Stayed 8 nights in Aug 2023
Response from Embassy Suites Dulles Airport on Aug 13, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.