Kitchen staff are rather indifferent to doing their jobs. i.e. No bread for toast, no bacon, and out of regular coffee, but standing around watching people eating breakfast. Also, the front desk staff seems untrained: although they eventually tracked down a bathtub plug for my wife to use, they tried to excuse why ours was missing as to people take the plugs or they break. - This was a first for me, having stayed in many other hotels with bathtubs and the much needed bath plugs!