Snack bar

Reviews of Comfort Inn & Suites Alexandria West

2.5 out of 5
Comfort Inn & Suites Alexandria West
5716 S Van Dorn St, Franconia, Alexandria, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1009 reviews" "
Rating 8 - Good. 368 out of 1009 reviews" "
Rating 6 - Okay. 133 out of 1009 reviews" "
Rating 4 - Poor. 66 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Staff super friendly. Good breakfast. Close to metro but difficult to get to.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.

10/10 Excellent

Subhankar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. No complaints.
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Tyeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bacon was like grease sticks. The breakfast was very suspicious, it was hair in the eggs from the man's beard who was cooking. He didn’t have on a mask or chef wear. They were very unsanitary. The shower water didn’t heat up at all in my room but the sink water did get hot. The elevator made rattling noises as it went up and down. However, Ms. Hope at front desk was very polite and my room was clean.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We would like to remind you that our front desk was/is open 24hrs for all of your questions, comments and concerns. You stayed with us for 3 nights and did not mention any of these things to our front desk staff, maintenance or their managers. Please, if you any issues with your room, staff, cleanliness or the property itself we do ask that you inform us immediately so we have a chance to fix or accommodate you and not wait until you depart and then inform us of your issues on your review.

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Staff & service
This is a decent play to stay, it not a luxury hotel but clean and not to expensive but a decent breakfast.
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

8/10 Good

Matthew

Stayed 3 nights in Feb 2024
Response from EMILY on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

8/10 Good

Marijke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV charger for free - unexpected!
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Marianne

Travelled with partner
Liked: Cleanliness, staff & service
Average hotel.
Stayed 1 night in Mar 2024
Response from emily on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from emily on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Lee

Liked: Cleanliness, staff & service
Not a bad place for the price. The road noise is a little loud but bearable. I just needed a place to sleep so it suited my needs.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Marcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who handles the breakfast area did an awesome job of keep the food available the the tables clean.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Sean

Travelled with family, Travelled with family and small children
Free parking and access to room early. Rooms overlook 95 so they are loud most of the time. Water pressure in the bathrooms is sub-standard
Stayed 1 night in Mar 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Sanije, Staten Island

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small
Stayed 1 night in Feb 2024
Response from EMILY on Mar 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Salomey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's safe and easy access to transportation
Stayed 3 nights in Mar 2024
Response from EMILY on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Allan

Stayed 1 night in Feb 2024
Response from Emily on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

6/10 Okay

Noel, Wilmington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off I-95 and it’s good because of that but it’s also a big problem. Heavy traffic and lots off noises thru out the night.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU FOR YOUR FEEDBACK!

6/10 Okay

Thierry

Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU!

10/10 Excellent

confiance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is decent and the service was great!
Stayed 3 nights in Feb 2024
Response from Comfort Inn & Suites Staff on Feb 24, 2024
THANK YOU FOR YOUR VALUABLE FEEDBACK

8/10 Good

Jackie

Stayed 5 nights in Jan 2024
Response from Emily on Mar 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 3 nights in Jan 2024
Response from s on Feb 8, 2024
MesfinThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Linda

The room smelled terrible, even after running the air conditioning. The bathroom door only opened halfway. The hotel could use a good upgrade. The mattress was very poor quality. We were very disappointed
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

6/10 Okay

mayra

Travelled with family
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for posting. We value your business. We look forward to welcoming you back soon.

6/10 Okay

Nayka

Travelled with partner
Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for your feedback.

10/10 Excellent

Khansa

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Alexandria-West.We look forward to welcoming you back again soon.

6/10 Okay

Debora, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
We brought our 13 yr old
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for providing us with your valuable feedback. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Sai Babu

Travelled with family
Liked: Amenities
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Alexandria-West. We look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for one night
I stayed one night while visiting family in the area. My room was very clean, but small. Walls are fairly thin -- I could hear others watching TV and traffic outside. My biggest complaint was that there was a show about unsolved murders on TV in the lobby at checkout at 8:30 in the morning. I could have done without a gruesome audio description of a murder to start my day. Maybe choose a different program to play in the lobby during morning checkout hours?
Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the bed was no comfortable. Everything else eas fine. Great staff, and th place was clean
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for providing us with your valuable feedback. We hope you give us another chance soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent few day stay
One of the selling points for this hotel are the electric car chargers available to guests. It was a lifesaver with my rental! Other than that, the room was cozy, but a little small with a tiny television even though it was considered "upgraded" with the trim. The breakfast was okay, but the meat was burnt most of the time and the eggs powdery. The location was great, though, so overall not a bad stay for a few days.
Stayed 4 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Alexandria-West. We’re glad to hear that you were pleased with your stay. We hope you’ll visit us again soon.

8/10 Good

Jiyoung

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for providing us with your valuable feedback.

2/10 Terrible

Aimee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Besides the convenience to the highway, this place was dated, dirty, and the shades/curtain did not close in the room. the parking lot lights were shining in the window all night. Do not recommend.
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Staff on Dec 6, 2023
We do apologize that you did not enjoy your stay.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and clean room. Located right off the highway and in close driving distance from a metro stop. I got in late and left very early so I didn't spend much time there or have breakfast, but overall it was convenient and clean.
Stayed 1 night in Nov 2023
Response from Comfort Inn & Suites Staff on Dec 6, 2023
Thank you kindly! We are glad that you enjoyed your stay. We do hope to see you again

8/10 Good

Kris

Business traveller
Liked: Cleanliness, staff & service
Hotel was quiet and in walking distance to the metro.
Stayed 2 nights in Nov 2023
Response from Comfort Inn & Suites Staff on Dec 6, 2023
Thank you so much! Hope to see you again!

10/10 Excellent

Kimberly, Iowa City

Nice, great staff
Stayed 1 night in Nov 2023
Response from EMILY on Nov 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Clita

Stayed 2 nights in Nov 2023
Response from Comfort Inn & Suites Alexandria-West on Jan 12, 2024
Thank you for providing us with your valuable feedback. We hope you give us another chance soon, so we can share an even more positive experience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable clean hotel near metro station. Good breakfast. Not recommended to walk alone to or from metro after dark
Stayed 6 nights in Nov 2023
Response from EMILY on Nov 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important and very appreciated. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Emily F.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from EMILY on Nov 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important and very appreciated. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Emily F.

8/10 Good

Goldberg

Stayed 2 nights in Nov 2023
Response from EMILY on Nov 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important and very appreciated. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Emily F.

10/10 Excellent

Yahya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe ,had easy parking and nice breakfast.
Stayed 1 night in Nov 2023
Response from EMILY on Nov 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. The bed and sheets were amazingly comfortable. It was the best night’s sleep I’ve had in a long time.
Stayed 1 night in Nov 2023
Response from Emily on Nov 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Property well worn, but clean and neat. Breakfast included was great. Beds very comfortable. Very convenient to the highway.
Stayed 1 night in Nov 2023
Response from emily on Nov 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and cleanliness was just fine. The construction was terrible in that every single sound is transmitted right to your room from adjoining rooms and from down the hall. Every time someone lets their door close it sounds like an angry teenager slamming the door because you took their iphone away. Being a hotel, everyone is in and out at different times, so it should have a little sound isolation, but there was none. Neighbors watching TV, talking, farting? You hear it all. Also the area seemed to have quite a few late night emergencies such that you get plenty of sirens and horns into the late late night. Also, the included breakfast was overall terrible with the apples being the highlight along with average coffee.
Stayed 2 nights in Nov 2023
Response from emily on Nov 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Oct 2023
Response from emily on Nov 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Decent Spot
The hotel was decent. It is in a good location. It is easy to get on and off the expressways.
Stayed 3 nights in Nov 2023
Response from EMILY on Nov 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Wilkamary, Cleveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice for a weekend stay. Housekeeping was provided without request. I will stay again.
Stayed 3 nights in Nov 2023
Response from EMILY on Nov 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Emily on Nov 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Najae

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed this stay! It was clean and quiet
Stayed 1 night in Nov 2023
Response from EMILY on Nov 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback about your stay is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Gloria E.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water pressure was low. the traffic was bad. on a very busy highway
Stayed 3 nights in Oct 2023
Response from EMILY on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EMILY on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
needs to have one elevator repaired
Hotel is fine and is in line with the price per night! My only complaint that needs addressing is the elevators. We have stayed there twice and only one elevator works! Long waits for crowded elevator. Please fix!
Stayed 1 night in Oct 2023
Response from EMILY on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.