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Reviews of Best Western Fairfax

2.5 out of 5
Best Western Fairfax
3535 Chain Bridge Rd, Fairfax, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 415 out of 1005 reviews" "
Rating 8 - Good. 305 out of 1005 reviews" "
Rating 6 - Okay. 144 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 68 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nataliia

Business traveller
Liked: Cleanliness, staff & service
It was very clean. Recommend as a place to sleep
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely courteous and friendly. Great breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and good area place
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

Ailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Eagle Bank Arena!
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

Earl J.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great, staff is awesome.
Stayed 3 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

10/10 Excellent

SHOAIB

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very decent place to stay
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, staff was always on top of things. Breakfast was always warm and tasty.
Stayed 4 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, however very noisy during night time and girls running around screaming both nights and carrying on loudly- very annoying and disrespectful.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

OLGA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed from April 1-5, housekeeping and breakfast, Excellent, friendly staff. Everything very clean.
Stayed 4 nights in Apr 2024
Response from Management on Apr 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, amenities
The hotel was nice. A bit dated but all in all it was clean and a place for us to crash a couple nights while we were in the area. The breakfast was also good. The one con of the property was the fact that there was a guy that was at the front desk basically every single time we were by there that was practically harrasing the folks that worked there about police showing up at his door and they knew nothing about it. He made us feel pretty uneasy about being there around him. I feel like the employees were doing the best they knew to do but I would've thought they would've just asked him to leave instead. Being two women traveling together it was a little bit unnerving how he was behaving and it was over the course of multiple days that we saw the behavior with the employees.
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Vijaya

Liked: Property conditions & facilities
I have kept my privacy tag on the door. I am misding one of their bath towels and my tory berch hand bag that i left in the room as it had only meds. Now i lost all my meds with the bag.
Stayed 4 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Chin Shan Junus

Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness, staff & service
Standing light did not work. Was very noisy late at night
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jen-Lian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Elizabeth

Business traveller
Disliked: Staff & service
The person at the desk was a bit rude and impatient.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

FNU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and nice
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ghanshyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Deliveries in the middle of the night due to me being in the corner where all the supplies were. Very noisy with carts coming out for cleaning at 7:30 AM. Breakfast was clean and pretty good. Service was OK but messed up on my reservation could not get in my room Sunday night Had to buy another night for Monday was not too happy
Stayed 4 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Black mold on our bed
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Madelynne

Travelled with family
Liked: Cleanliness
Set up motel style where you access the rooms from outside. There was a major problem with the card key machine when I arrived and I wasn’t able to enter my room unaided until very late the first evening. No privacy sheer curtains, only blackout curtains so if you wanted to let light in anyone walking by could see into your room. Our room wasn’t cleaned during our stay, not sure if that’s something you have to request or just a mistake by housekeeping. Also the room felt very hot set at 68 degrees, we’re guessing because the air unit was positioned right by the window and the temperature gauge was being thrown off by the cool outside temp. Not the nicest budget room I’ve been in my any means but not horrible. For the price relative to the area I was happy with it. The beds were clean even upon close inspection which is what’s most important to me.
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

kenneth

Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cache

Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, simple, clean room. Better than average breakfast.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Charlene, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast with lots of choices. Quick check-in.
Stayed 2 nights in Feb 2024
Response from Management on Apr 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tomas joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Apr 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Easy access, plenty of parking, friendly staff.
Stayed 4 nights in Feb 2024
Response from Management on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Ojie

Travelled with family, Business traveller
The tv remote control was not working and no one cared. The building is older than what is advertised
Stayed 1 night in Feb 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Erich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Management on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the eye surgery center. The staff was very pleasant and helpful. Nice selection at the free breakfast, and lady working the breakfast bar was very nice. Room was clean but the beds were not very comfortable, hard. But for the price, you can't have it all. Thank you, saved us a long commute in rush hour traffic, and my husband was able to rest a while after his surgery before check out.
Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Silvia Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast was delicious!
Stayed 5 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Management on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Yvonne

Travelled with partner
N.A
Stayed 1 night in Jan 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Everything was fine.
Stayed 2 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Shynggys, Almaty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super old hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stayed here for 4 nights at Christmas and they were very happy with everything. They especially loved the breakfasts! One of the best breakfast bar's they could remember! The room and bed were comfortable as well.
Stayed 5 nights in Dec 2023
Response from Management on Mar 21, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's thermostat was easy to adjust. The room was warm (on a cold day in January) when we arrived. Staff was nice. This was about 2.5 miles from the EagleBank Arena where we were attending an event. Easy drive. LOTS of eating places along the highway.
Stayed 2 nights in Jan 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Gordon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Good service not clean
Good service, the hotel is dated. It’s unclean there was mold on the curtain. And my son opened up the drawer almost touched an old band aid that was left.
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel
Stayed 1 night in Jan 2024

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hud

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. The breakfast options were nice and room was clean and quiet
Stayed 2 nights in Jan 2024

8/10 Good

ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Randa

Stayed 2 nights in Dec 2023