Poolside bar

Reviews of Las Palomas Beach & Golf Resort

4 out of 5
Las Palomas Beach & Golf Resort
Blvd. Costero 150, Sandy Beach, Puerto Peñasco, SON

Reviews

8.6

Excellent

Rating 10 - Excellent. 1496 out of 2550 reviews" "
Rating 8 - Good. 586 out of 2550 reviews" "
Rating 6 - Okay. 220 out of 2550 reviews" "
Rating 4 - Poor. 103 out of 2550 reviews" "
Rating 2 - Terrible. 145 out of 2550 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities
We love the resort however, our unit had several hiccups; the toilet chain was rusted and barely flushed & eventually broke, the shower was extremely hard to turn on/off it’s so old, bathroom door wouldn’t shut all the way, the reverse osmosis water faucet wasn’t even hooked up so it “looked” like you had purified water when it isn’t. The pool areas are incredible with very friendly service but we noticed that “no coolers” is one of the rules yet we saw several coolers being used with outside beverage/food being consumed. When asked, the pool servers said that owners can use coolers but guests don’t have that benefit & must purchase all food & beverages. Doesn’t seem fair that special privileges are given to some but not others when we are all paying a pretty penny to stay at the same place.
Stayed 2 nights in Apr 2024
Response from Yadira H on Apr 23, 2024
Thank you Tanya for your lovely review! Your positive feedback is truly appreciated, and we're delighted that you thoroughly enjoyed your trip, we will forward your comments to the appropriate department to ensure a better experience in the future, our guests are our most valuable priority. We hope to have the pleasure of welcoming you back to our resort for another amazing experience in the future!

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the weather
Stayed 4 nights in Mar 2024
Response from Yadira H on Apr 9, 2024
Thank you Maria for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First time here, and we enjoyed the facility. Great staff. Would come back in the near future.
Stayed 2 nights in Apr 2024
Response from Yadira H on Apr 5, 2024
Thank you Diana for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2024
Response from Yadira H on Apr 20, 2024
Thank you Anthony for rating us. We hope you will visit us again soon!

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Really relaxing place to stay at.
Stayed 2 nights in Mar 2024
Response from Yadira H on Mar 24, 2024
Thank you Sergio for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

4/10 Poor

Mack

Stayed 3 nights in Mar 2024
Response from Yadira H on Apr 11, 2024
Thank you Mack for rating us. We hope you will visit us again soon!

4/10 Poor

prathna

Travelled with family
Disliked: Cleanliness
It was safe security wise . Every thing was great till one incident of dirty bedding it had poop on it and sadly management did not take Any responsibility nor took care of anything. Very bad service
Stayed 2 nights in Mar 2024
Response from Aljesad H. on Mar 24, 2024
Thank you for sharing your recent experience with us. We deeply regret to learn about the incident you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we sincerely apologize for falling short of your expectations in this regard.Please know that we take matters of cleanliness and hygiene very seriously, and we are truly sorry for any discomfort or inconvenience caused by the issue with the bedding. Rest assured, we have addressed this matter with our housekeeping team to prevent any recurrence in the future.We understand your disappointment with the service you received following this incident, and we apologize for any oversight on our part. Your feedback is invaluable to us, and we will use it to improve our processes and ensure that similar situations are handled promptly and effectively in the future.We would like to extend our sincerest apologies once again and invite you to give us another opportunity to regain your trust. Your satisfaction is of the utmost importance to us, and we are committed to making your next stay with us a much more positive and memorable experience. Should you choose to return, please don't hesitate to contact us directly, and we will ensure that all your needs are met.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and amend the issue.Warm regards,

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms. Friendly staff. Clean pools. Good food.
Stayed 5 nights in Mar 2024
Response from Yadira H on Mar 19, 2024
Thank you Joe for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

10/10 Excellent

Lisette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Cortez property was the best! Even left a very welcoming note with very helpful tips and info. Will come back again!
Stayed 4 nights in Mar 2024
Response from Yadira H on Mar 18, 2024
Thank you Lisette for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Great hotel, great service
Stayed 2 nights in Mar 2024
Response from Yadira H on Mar 18, 2024
Thank you Vanessa for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

Sherrie, Mesa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Yadira H on Mar 18, 2024
Thank you Sherrie for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

8/10 Good

Steven

Stayed 3 nights in Mar 2024
Response from Yadira H on Apr 6, 2024
Thank you Steven for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

2/10 Terrible

Az

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Stayed here for spring break 2024. March 12th at around 530PM, over $1,000 dollars worth of my things were stolen from the main pool. Security tried to help by looking at the cameras but were not able to find who took them. Watch your valuables close if you ever stay here .
Response from Concierge on Mar 19, 2024
AzFirstly, please accept our sincerest apologies for the disappointing experience you had during your time here.I'm truly sorry to hear about the incident in the main pool, and we assure you that your concerns have been addressed with our security teams to ensure that such lapses do not happen again.Your feedback helps us identify areas for improvement and ensures that we provide a better experience for all our guests in the future.Once again, we apologize for the inconvenience and disappointment caused. Thank you for bringing these issues to our attention, and we hope we have the opportunity to restore your faith in our hotel during any future visits you may have.

10/10 Excellent

Lexie

Liked: Cleanliness, amenities, property conditions & facilities
It was great! Thank you for my stay
Stayed 2 nights in Mar 2024
Response from Yadira H on Mar 13, 2024
Thank you Lexie for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

10/10 Excellent

Ismaela

Stayed 1 night in Mar 2024
Response from IO on Mar 6, 2024
thank you

10/10 Excellent

Tamara, Surprise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean with a beautiful view of the ocean. Friendly staff.
Stayed 3 nights in Feb 2024
Response from Yadira H on Feb 11, 2024
Thank you Tamara for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

2/10 Terrible

Kimberly

Stayed 3 nights in Dec 2023
Response from Aljesad H. on Feb 8, 2024
I see you left a 1-star rating, but no details about your experience with us. We would love to hear more about how we can serve you better.We hope you will consider giving us another opportunity to provide you with the excellent experience we are known for in the future.

10/10 Excellent

Eny

Liked: Cleanliness, amenities, property conditions & facilities
My family had an amazing time at this resort. The entire resort was beautiful and very well-maintained. The pool and beach areas were amazing and we fully enjoyed them. Will be back for sure.
Response from Aljesad H. on Feb 8, 2024
We are thrilled to hear that your family enjoyed their time at Palomas Beach and Golf Resort. Thank you for your kind words! We strive to keep our resort in optimal condition to ensure that every experience is unforgettable.We are delighted that you enjoyed our beautiful pool and beach areas. We look forward to welcoming you back in the future! We will always be here to provide another exceptional experience.We hope to see you again soon and that you enjoy another wonderful time with us!Warm regards from Palomas Beach and Golf Resort!

6/10 Okay

Tamara

Liked: Cleanliness
Disliked: Room comfort
Different from other Las Palomas condos. C1002
We have owned, and rented at this property many times. This condo was different from the other 1 bedroom condos. Much smaller with very basic comforts. Glad we only stayed overnight, no dresser and very tight quarters for this property. Disappointed!!!
Stayed 1 night in Jan 2024
Response from Aljesad H. on Feb 8, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay at Las Palomas Beach and Golf Resort did not meet your expectations.We deeply regret any inconvenience caused by the size and amenities of the condo. Your satisfaction is of utmost importance to us, and we understand how crucial it is to feel comfortable during your stay.Please know that we value your loyalty and feedback immensely. We will address your concerns with our team to ensure that we continue to improve and provide the exceptional experience our guests expect and deserve.We hope you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly if there is anything further we can assist you with.Warm regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All I can say is, WOW! Our family of 5, (my husband and myself, my 21 year old daughter, 18 year old son and 1 year old son) stayed over the Christmas Break and loved ever minute of our stay. The resort is amazing. The food at La Maria was fantastic and well priced. The pools had different temperatures so even if it was cool out we could enjoy them. The beach is perfect. Can't wait to go back again!
Stayed 3 nights in Dec 2023
Response from Aljesad H. on Jan 9, 2024
Thank you so much for your lovely review! Your positive feedback is very much appreciated and we are delighted that you enjoyed your trip and hope to have the pleasure of welcoming you back to our resort for another amazing experience in the future!

8/10 Good

Deja

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aljesad H. on Feb 8, 2024
Thank you for rating us. We hope you will visit us again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente location
Stayed 2 nights in Dec 2023
Response from Aljesad H. on Jan 8, 2024
Hello, thank you for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

2/10 Terrible

Daniel

Liked: Cleanliness, property conditions & facilities
Check in took 40 minutes! No customer service perspective at all at front desk.
Stayed 3 nights in Dec 2023
Response from Aljesad H. on Jan 8, 2024
We will forward your comments to the appropriate department to ensure a better experience in the future, our guests are our most valuable priority.We hope you will consider giving us another opportunity to provide you with the excellent experience we are known for in the future

10/10 Excellent

Olga

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Aljesad H. on Jan 8, 2024
Thank you for rating us. We hope you will visit us again soon!

2/10 Terrible

Sean

Stayed 4 nights in Dec 2023
Response from Aljesad H. on Feb 8, 2024
I see you left a 1-star rating, but no details about your experience with us. We would love to hear more about how we can serve you better.We hope you will consider giving us another opportunity to provide you with the excellent experience we are known for in the future.

4/10 Poor

Martin

Stayed 2 nights in Nov 2023
Response from Aljesad H. on Dec 24, 2023
Thank you for rating us. We will ensure a better experience in the future, our guests are our most valuable priority.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean!!!!
Stayed 1 night in Sep 2023
Response from Aljesad H. on Dec 24, 2023
Hello, thank you for sending us your review, we are glad to know that we met your expectations, we hope you will come back soon!

10/10 Excellent

Jorge

Liked: Cleanliness, room comfort
The resort was empty we asked for a later checkoutonly given an hour extra bet everything was great
Stayed 4 nights in Dec 2023
Response from Yadira H on Dec 17, 2023
Thank you Jorge for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with all the bells and whistles. I would definitely recommend.
Stayed 3 nights in Dec 2023
Response from Yadira H on Dec 17, 2023
Thank you Charlie for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s always such a pleasure staying at Las Palomas! Great views, beautiful pool and beaches
Stayed 3 nights in Dec 2023
Response from Yadira H on Dec 17, 2023
Thank you Laura for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Response from Aljesad H. on Feb 14, 2024
Thank you for rating us. We hope you will visit us again soon!

10/10 Excellent

Ramon

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Aljesad H. on Dec 16, 2023
Good morning, thank you for sending us your rating, we appreciate it!

8/10 Good

manuel

Stayed 2 nights in Nov 2023
Response from Aljesad H. on Dec 24, 2023
Thank you for rating us. We hope you will visit us again soon!

10/10 Excellent

Krystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms. Only 1 restaurant open late but that’s okay. Not a ton of breakfast options for on the go. The coffee shop was a great touch. Pools were awesome!
Stayed 2 nights in Oct 2023
Response from Yadira H on Nov 29, 2023
Thank you Krystal for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

8/10 Good

Alla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would be nice to have a bottle water in every room or a cooler with water. We have to drive to downtown to find it
Stayed 3 nights in Nov 2023
Response from Yadira H on Nov 29, 2023
Thank you Alla for sharing your comments, we really appreciate you taking the time to express your experience at our resort.We will forward your comments to the appropriate department to ensure a better experience in the future, our guests are our most valuable priority.we hope you come back soon!

10/10 Excellent

GRACIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great view and great food. Loved the breakfast!
Stayed 3 nights in Nov 2023
Response from Yadira H on Nov 29, 2023
Thank you Gracie for sharing your comments, we really appreciate you taking the time to express your experience at our resort.we hope you come back soon!

10/10 Excellent

venkata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in Nov 2023
Response from Yadira H on Nov 29, 2023
Thank you Venkata for sending us your rating we are glad to know we met your expectations, we hope you come back soon!

10/10 Excellent

Misae

Stayed 3 nights in Nov 2023
Response from Yadira H on Dec 17, 2023
Thank you Misae for rating us. We hope you will visit us again soon!

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent hotel and Service of the personal in the hotel.
Stayed 2 nights in Nov 2023
Response from Yadira H on Nov 29, 2023
Thank you Miguel for sending us your rating we are glad to know we met your expectations, we hope you come back soon!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutely beautiful. The gronds are manicured to near perfection. The drive in is just a sad mix of scummy and trash ridden mess. Makes me feel very sad for the people who try very hard to keep a clean area. The trash outside of the resort in the town is nothing short of appallingly. Drove out to Cholla Bay area and stayed clear of the town. Other than that, it was and is a fantastic resort and i would recommend it 100 percent. Safe , clean and well staffed. The Los Palomas Resort is top notch.
Stayed 3 nights in Nov 2023
Response from Yadira H on Nov 29, 2023
Thank you Jerry for your lovely review! Your positive feedback is truly appreciated, and we're delighted that you thoroughly enjoyed your trip, we hope to have the pleasure of welcoming you back to our resort for another amazing experience in the future!

10/10 Excellent

LORENZA ELENA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Its perfect. Location, Amenities, pools, happy hour. We will continue to book and stay everytime we can
Stayed 4 nights in Nov 2023
Response from Customer Services on Nov 27, 2023
Thank you for taking the time to send us your comments, we appreciate it. We hope to have the opportunity to hosting you again in the near future.

6/10 Okay

Madison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Yadira H on Nov 23, 2023
Thank you Madison for sending your rating, we appreciate it!

10/10 Excellent

Larry

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Yadira H on Nov 21, 2023
Thank you Larry for sending us your rating we are glad to know we met your expectations,we hope you come back soon!

10/10 Excellent

Elma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Aljesad H. on Nov 19, 2023
Thank you for rating us. We hope you will visit us again soon!

8/10 Good

Reyna M.

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Aljesad H. on Nov 17, 2023
Thank you for rating us. We hope you will visit us again soon!

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our second visit and we could not be happier!
Stayed 5 nights in Oct 2023
Response from Customer Services on Nov 14, 2023
Hi Alexandra Thank you so much for your kind words! We're thrilled to hear that your second visit was a success and that you're happy with our service. It's always a pleasure to have you with us.We look forward to welcoming you back for another fantastic experience. If there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to share.Thanks again for choosing us!

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Yadira H on Nov 15, 2023
Thank you Michele for sending us your rating we are glad to know we met your expectations, we hope you come back soon!

8/10 Good

Rosa

Travelled with partner
Liked: Amenities, property conditions & facilities
This is my favorite place to stay. The last review got all top stars😊 this stay was a little less enjoyable. There was confusion in regards to the assigned condo that delayed registration. Once in the condo the cleanliness was definitely not there. They were willing to come and clean that evening but my husband was done for the day. There’s a LOT of maintenance construction going on right now which is great but if you’re searching for a restful getaway this is not the place to go. The convenience of the restaurants is great and the service was really good. I would just ask the level of construction noise and restrictions to amenities before booking.
Stayed 3 nights in Nov 2023
Response from Pablo G. on Nov 13, 2023
Ms Rosa,We apologize for any inconvenience caused by our ongoing maintenance work. We are actively working to repair and improve the damaged areas ever since the hurricane Hilary struck our resort and for the unit cleanlyness at arrival we will reinforce our housekeping protocols. We appreciate your understanding during this process and hope to welcome you back to the fully repaired resort soon. Best regards,

2/10 Terrible

Steluta

Stayed 3 nights in Nov 2023
Response from Yadira H on Dec 5, 2023
Thank you Steluta for sending your rating, we appreciate it!

2/10 Terrible

Victor

Stayed 1 night in Oct 2023
Response from Yadira H on Dec 5, 2023
Thank you Victor for sending your rating, we appreciate it!