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Reviews of Jay Peak Resort

3 out of 5
Jay Peak Resort
830 Jay Peak Road, North Troy, VT

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 869 reviews" "
Rating 8 - Good. 263 out of 869 reviews" "
Rating 6 - Okay. 100 out of 869 reviews" "
Rating 4 - Poor. 54 out of 869 reviews" "
Rating 2 - Terrible. 36 out of 869 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Water park small
Stayed 2 nights in Apr 2024
Response from Brittney on Apr 16, 2024
Thank you for your review. We hope you enjoyed your stay!

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love j peak great place!
Stayed 3 nights in Apr 2024
Response from Brittney on Apr 9, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Trang Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and beautiful winter resort. Friendly staff and shuttle service was convenient.
Stayed 2 nights in Mar 2024
Response from Brittney on Apr 9, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. only suggestion is more tables in the pool area.
Stayed 1 night in Mar 2024
Response from The Reservations Team on Apr 1, 2024
Thank you for your review. We can't wait to welcome you back again.

10/10 Excellent

RODNEY, Ottawa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around out stay was excellent. The staff were helpful, and the hotel is located right on the mountain so it’s ski in and out. The onsite restaurants are also quite good. One issue one of the nights with noise around and above our floor (basically noise proofing is not great and we had really loud neighbours) but it wasn’t bad enough to wreck our stay.
Stayed 2 nights in Mar 2024
Response from The Reservations Team on Apr 1, 2024
Thank you for your review. We appreciate your feedback. We look forward to seeing you again.

10/10 Excellent

Carmine

Liked: Staff & service, property conditions & facilities
Great food at Howie’s and great service from employees at the Pump House, Shuttle service, and hotel.
Stayed 2 nights in Mar 2024
Response from Brittney on Mar 12, 2024
Thank you for the review. We are glad you enjoyed your stay!

2/10 Terrible

lakhdar

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned for 5 days. Just disappointed: reason they stopped cleaning since Covid.
Stayed 5 nights in Mar 2024
Response from The Reservations Team on Apr 1, 2024
We no longer offer maid services during the stay. You can always call the desk if you any needs or requests during your stay. We are sorry to see this is what caused you to leave a poor review. Please feel free to reach out directly if you would like to discuss further.

8/10 Good

Nichole

Stayed 1 night in Mar 2024
Response from The Reservations Team on Apr 1, 2024
Thank you for your review. We are happy to see you enjoyed your stay.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The best to visit in the winter months.
Stayed 2 nights in Feb 2024
Response from Jay Peak Reservations on Mar 3, 2024
Thank you for your review.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Jay Peak Reservations on Mar 3, 2024
Thank you for your review.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Place was awesome
Stayed 4 nights in Feb 2024
Response from Jay Peak Resort on Mar 3, 2024
Thank you for your review we are so glad you enjoyed your stay.

10/10 Excellent

Alex

Stayed 3 nights in Feb 2024
Response from The Reservations Team on Apr 1, 2024
Thank you for your review. We can't wait to welcome you back again.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay Peak Resort on Mar 3, 2024
Thank you for your Review

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip to Jay Peak was awesome! Our kids (7 and 10 years old) loved it just as much as we did. We stayed at the Stateside Hotel. It is right across from Clips & Reels, which I can’t recommend highly enough. As a hotel guest, we got to see The Little Mermaid for free in their theater and another night we went back to climb and do the ropes course. It’s not a huge place, but it was incredibly fun (and challenging) for all 4 of us. We also spent a day at the waterpark - which is a must see if you’re going to Jay Peak. It’s connected to an arcade where we spent lots of time too. Skiing conditions were great. Housekeeping doesn’t come in, so we had to ask for more TP and new towels. While that was surprising, it wasn’t a dealbreaker for us. Will definitely be going back.
Stayed 6 nights in Feb 2024
Response from Jay Peak Resort on Mar 3, 2024
We are so excited to hear that you enjoyed all of Jay Peak (Except the Ice haus but maybe next time) We love hearing about your stay. Thank you for your review.

4/10 Poor

Joel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We had a great time at the Stateside Lodge. Unfortunately, I woke up with 5 bites that appear to be from bed bugs. I inquired at the front desk if there had been other reports and the gentleman told me that there had not. We wouldn’t stay there again because of it but the ski hills are great.
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 21, 2024
We are sorry to hear about your experience. If you would like to reach out directly we would like to hear details and speak to you to take care of your concerns.

6/10 Okay

Vicky

Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Jay Peak Resort on Mar 3, 2024
Thank you for your review. If you would like to reach out tell us about what we could have done differently please feel free to do so.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 3 nights in Feb 2024
Response from Brittney on Feb 13, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Brittney on Feb 13, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect!! We just wish the resort had more gluten free dining options (literally pizza only) water pressure in shower was awful. But everything else was 10/10!!!!
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 8, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Deneiges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 6, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Karlene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family weekend getaway with something for everyone
Stayed 1 night in Jan 2024
Response from Brittney on Jan 28, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a spectacular resort... enjoyed very much .. Definitely will come back
Response from Brittney on Jan 28, 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Jeanine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Just the right space for what we needed.
Stayed 2 nights in Jan 2024
Response from Brittney on Jan 16, 2024
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Susan

Stayed 4 nights in Jan 2024
Response from Brittney on Jan 16, 2024
Thank you for your review.

4/10 Poor

David

Travelled with family
Disliked: Staff & service, room comfort
Conditions of the place don’t match with the money spend
Stayed 6 nights in Dec 2023
Response from Brittney on Jan 16, 2024
Thank you for your review. We are sorry you did not enjoy your stay.

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of room for my 2 small kids, my wife and I. Plan on booking at that location again due to the lower cost, central location, privacy and good parking.
Stayed 2 nights in Dec 2023
Response from Brittney on Jan 16, 2024
Thank you for your review. We are glad you enjoyed your stay!

8/10 Good

Haiwen

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brittney on Jan 16, 2024
Thank you for your review. We are sorry you did not enjoy your stay more.

4/10 Poor

Yael

Stayed 6 nights in Dec 2023
Response from Brittney on Jan 16, 2024
Thank you for your review. We are sorry you did not enjoy your stay more.

10/10 Excellent

Maya

Stayed 7 nights in Dec 2023
Response from Brittney on Feb 1, 2024
Thank you for your review. We are glad you enjoyed your stay!

8/10 Good

Jingjing

Stayed 2 nights in Dec 2023
Response from The Reservations Team on Jan 1, 2024
Thank you for your review.

6/10 Okay

Nadezhda, Mystic

Stayed 1 night in Dec 2023
Response from Jay Peak Reservations on Dec 21, 2023
Thank you for your review

8/10 Good

Ruthy

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was great having breakfast included and being right on the hill at stateside, the shower had very bad pressure and the building is old and dated. the staff were very sweet and accommodating. the building and rooms need an upgrade.
Stayed 1 night in Dec 2023
Response from The Reservations Team on Dec 12, 2023
Thank you for your reveiw. We will look into your suggestions.

10/10 Excellent

Blazej

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast with our family at the water park during Thanksgiving weekend. Place was very nice. We are coming back for sure.
Stayed 4 nights in Nov 2023
Response from The Reservations Team on Dec 12, 2023
We are so pleased you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Good

Grant

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This property was great, I would go back again, but it could have been cleaner...dishes from previous guest were still in dishwasher, their check in cards still there, there were some dead flys in living area...I get it's off season but still...other than that was perfect for what we needed.
Stayed 2 nights in Nov 2023
Response from The Reservations Team on Nov 28, 2023
Thank you for your feedback we will be sure to share with your housekeeping team so that they can look into this issue. We are so pleased you enjoyed your stay otherwise.

10/10 Excellent

Karolina

Liked: Staff & service
We go there every year but this year the place was just dirty, dirty cups in the kitchen the amount of dirt on the ceiling fan was just horrible. We love the place but this year we were just disappointed.
Stayed 2 nights in Nov 2023
Response from The Reservations Team on Nov 28, 2023
Thank you for your feedback, we appreciate your honesty we will be sure to share this with our housekeeping team so that they can work better at these kinds of things. We look forward to welcoming you back again and a better experience.

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay
The room we stayed in was two floors-this was not what was described when I scheduled my stay. As a disabled person having to walk up and down narrow stairs with a loose handrail was terrifying and also excruciatingly painful. The sheets, blankets, towels all had hair on them from various people-that was disgusting. The bed was so uncomfortable I ended up throwing my back out. The stairs outside our cottage place were uneven and moved when stepped on. They were not secure at all. The bathroom shower had barely any water pressure and the toilet was wobbly when my 9 y/o sat on it. Lastly, there were tons of hidden fees. I was told I’d only be charged $62 for resort fees-I ended up being charged $282.36. I had already paid over $300 for my two night stay. This is ridiculous, and I did not have any perks with my stay such as water park tickets. Overall, this was the worst “hotel” I had ever stayed at. I will not recommend this place to anyone.
Stayed 2 nights in Nov 2023
Response from Jay Peak Reservations on Nov 21, 2023
Sarah, Thank you for letting us know how unhappy you are. Unfortunately when booking indirectly for the resort packages are not available. The unit is described as multi level we apologize if you didn't notice then when you booked via the online site you booked with. I do see that you were only charged for the resort fee so I am unsure what other fees you are referring to. I will be sure to pass along your thoughts on the bedding and sheets and have someone look into your issues with the railing and outside stairs. Please always be sure to reach out to the front desk anytime you have issues with a unit upon arrival. Unfortunately, these units are not ADA compatible which is why they are not listed this way, we do have ADA units at the the resort should you ever decide to come back I would recommend reaching out directly so that we can get you into a unit that would better suit your needs. Please feel free to reach out to the resort directly should you like to discuss your stay further.

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hockey in Jay 11-17/11-19
Had a hockey tournament at the Ice Haus this past weekend. Booked throught Hotel.com and had a great rate. The cottage was very clean and plenty of room. Didn't have time to bring food so ate at the Foundry Pub and Grill. the food was amazing. All the kids had a great time in the Pump house. One thing I did notice in the cottage was there are no updated USB ports any place in througout. Make sure you bring a charging block. Will be back again.
Stayed 2 nights in Nov 2023
Response from The Reservations Team on Nov 21, 2023
Thank you for review we are so pleased to see you enjoyed your stay. We hope your team did well in the tournament! We look forward to welcoming you back again.

10/10 Excellent

Sinara

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Brittney on Nov 16, 2023
Thank you for your review.

8/10 Good

Yu Meng

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Got a unit for disabled I think… it wasn’t as cozy.
Stayed 1 night in Oct 2023
Response from Brittney on Nov 7, 2023
Thank you for your review. We hope you enjoyed your stay.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was great- thanks
Stayed 1 night in Oct 2023
Response from The Reservations Team on Oct 31, 2023
Thank you we are so pleased you enjoyed your stay.

10/10 Excellent

Rick

Stayed 1 night in Oct 2023
Response from Brittney on Nov 16, 2023
Thank you for your review.

6/10 Okay

PIERRE DE

Travelled with family
not much to do in the off seasons
Stayed 2 nights in Oct 2023
Response from The Reservations Team on Oct 23, 2023
Thank you for your review

10/10 Excellent

Jaimie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from The Reservations Team on Oct 23, 2023
Thanks you for your review

8/10 Good

Barry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Prices are $$$ on the resort. Bring your own goods.
Stayed 3 nights in Oct 2023
Response from The Reservations Team on Oct 23, 2023
Thank for your review

10/10 Excellent

Mike, Rockville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property close to everything!
Stayed 2 nights in Oct 2023
Response from The Reservations Team on Oct 20, 2023
Thank you for your review.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is ideally located to enjoy the beautiful New England fall!
Stayed 3 nights in Oct 2023
Response from Brittney on Oct 18, 2023
Thank you for your review.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got there after dark.Signage very difficult to see and follow ,need better lighting on signs. All patrons checking in had similar problems.
Stayed 1 night in Oct 2023
Response from The Reservations Team on Oct 17, 2023
Thank you for your review.

8/10 Good

Donny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brittney on Oct 17, 2023
Thank you for your review.

2/10 Terrible

Oscar

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brittney on Oct 16, 2023
Thank you for your review. We apologize that your stay was not up to standards. We do try to respond to problems and fix them as they come up if you don't mind reaching out directly to be able to address those problems.

8/10 Good

ASMOMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Reservations Team on Oct 17, 2023
Thank you for your review