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Reviews of Pan Pacific Toronto

4 out of 5
Pan Pacific Toronto
900 York Mills Rd, Toronto, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 688 out of 1515 reviews" "
Rating 8 - Good. 407 out of 1515 reviews" "
Rating 6 - Okay. 194 out of 1515 reviews" "
Rating 4 - Poor. 117 out of 1515 reviews" "
Rating 2 - Terrible. 109 out of 1515 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tharshan, Vaudreuil Dorion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact you have to pay for parking when you have a room reservation. Paying 18$ a day on top of your hotel is alot.
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The hotel is clean with an excellent bar/restaurant with the BEST staff!
Stayed 1 night in Mar 2024
Response from Pan Pacific Toronto on Mar 28, 2024
Thank you for leaving us such a great review!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pan Pacific Toronto on Mar 28, 2024
Thank you for leaving us such a great review!

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pan Pacific Toronto on Mar 28, 2024
Thank you for leaving us such a great review!

8/10 Good

Anton

Liked: Cleanliness, amenities
Balconies are so damaged. The floor literally cracks
Stayed 1 night in Mar 2024

10/10 Excellent

Themis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Mar 2024

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

ahmad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I tried to call to room serivce many time but no one responded !!
Stayed 1 night in Mar 2024
Response from Pan Pacific Toronto on Mar 28, 2024
Thank you for taking the time to share your stay experience with us! We regret to inform you that room service is currently unavailable. Our team is working diligently to enhance the guest experience.

10/10 Excellent

marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 1 night in Mar 2024

2/10 Terrible

Basil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Mar 2024

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice property. The little things and loose ends need more attention.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a nice size, very clean and comfortable.
Stayed 2 nights in Mar 2024

6/10 Okay

Austin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There is a fairly decent snowfall and the parking lot was not plowed. Neither were the sidewalks and inside of my room. The grout was cracking on the shower walls, the alarm clock did not work inside of the room and there was two burnt lightbulbs and the exhaust fan in the bathroom did not work so if you took a shower, you got very steamy. And as well I called down to the front desk and no one would answer the phone to help with the issues that I had. But aside from that it was a good experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Reza, Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great The only problem was shortage of towels
Stayed 5 nights in Mar 2024

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed here before and it was excellent. This time we were on the second floor. The room was uncontrollably and unbearably hot. We mentioned it to the front desk, but it did not change. The ice machine just outside Our room was out of service. However, the staff were amazingly friendly and helpful. Other than fixing the air-conditioning! Will try again in June and ask for a higher floor.
Stayed 2 nights in Mar 2024

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything!
Stayed 1 night in Mar 2024

10/10 Excellent

Crisly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and check out
Stayed 1 night in Mar 2024

2/10 Terrible

Jade

After a long 6 hour spontaneous road trip. We booked this hotel 30 mins before checking in realizing that I didnt have my creadit card for the deposit. So we couldn't stay there. No full or partial refund was issued. 400$ for 2 nights. We had to sleep in our car and then headback home. There are exceptions that could have definitely been made. The reviews on Google are BAD for a reason.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a amazing experience! It was clean, the staff were welcoming and modern.
Stayed 1 night in Mar 2024
Response from Pan Pacific Toronto on Mar 17, 2024
Thank you for taking the time to share a review of your recent stay at Pan Pacific Toronto. Your feedback truly means the world to us. Once again, thank you for choosing our hotel.

8/10 Good

DORIS

Travelled with family
Liked: Cleanliness, staff & service
It was clean and staff was nice but my bathroom sink does not drain well!! Overall was a good stay!
Stayed 2 nights in Mar 2024
Response from Pan Pacific Toronto on Mar 17, 2024
Thank you for taking the time to share a review of your recent stay at Pan Pacific Toronto. Your feedback truly means the world to us. Thank you for bringing these to our attention. We are committed to addressing the issues you've raised to improve our services for future guests.Once again, thank you for choosing our hotel.

10/10 Excellent

BALIHAR SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again
Stayed 3 nights in Mar 2024
Response from Pan Pacific Toronto on Mar 17, 2024
Thank you for taking the time to share a review of your recent stay at Pan Pacific Toronto. Your feedback truly means the world to us. Once again, thank you for choosing our hotel.

4/10 Poor

Li

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Tun Tun, san francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of service
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with parking and bringing my bags to my room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024

10/10 Excellent

Neil, Cote St Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, really pleased. Staff very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I rested well. I appreciated the level of service. I was able to get around the city fairly well from the hotels location. I definitely plan on staying there every time I’m in the area. Thank you!
Stayed 2 nights in Mar 2024

8/10 Good

tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was supposed to have free parking, but was charged for my entire stay
Stayed 2 nights in Feb 2024

6/10 Okay

Hageun, Troy

Liked: Staff & service
It has to pay pet fee, and also has to pay pelarking.
Stayed 2 nights in Mar 2024

10/10 Excellent

Azieb, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pros: The lobby is beautiful. The concierge and dining staff are wonderful— pleasant and courteous. The rooms are spacious and nicely furnished. Plenty of outlets/charging ports and lighting. Cons: The rooms them-self need maintenance (the wood at the base of the bathroom door was broken/splintered into many pieces; large sections of paint on the balcony walls were completely chipped off; room vents looked like they hadn’t been cleaned in a long time.) I’ve stayed here twice now. Would/will stay again in the future. Customer service goes a long way!
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first visit back in Canada in over 20 years. Excellent experience. I will definitely return to this hotel!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Freda Sze wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place of accommodation. The washroom is a bit outdated . Staffs are very friendly. Definitely will come back next time.
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, good price, excellent location, very clean and crisp, goid beds. would certainly stay there again
Stayed 1 night in Mar 2024

8/10 Good

Alykhan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants on site! The hotel it self is a little old and needs some upgrades. I got a really old room, so wasn’t the happiest, but very clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil, Cote St Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and very clean and staff was very nice.
Stayed 1 night in Mar 2024

6/10 Okay

andrew

Business traveller
Arriving after dark, the parking lot is poorly lit and signage for parking could be better. Check in was friendly and quick. The room was nice but the mattress pad had a stain on it. Very comfy bed and quiet over night. Trucks backing up non stop after 7am was loud with beeping. $322 was a little steep for this average room.
Stayed 1 night in Mar 2024

6/10 Okay

Mitch

Business traveller
Disliked: Amenities
Ungraded room didn’t seem like an upgrade
Stayed 1 night in Mar 2024

8/10 Good

Mohammad

Liked: Cleanliness
Disliked: Staff & service
overall good
Stayed 1 night in Feb 2024

8/10 Good

Min

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, very friendly and helpful. Hotel a bit dated but very nice and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Munir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for short time. I like the bar and hotel is clean and nice
Stayed 1 night in Mar 2024

6/10 Okay

Enzo

Stayed 2 nights in Mar 2024

10/10 Excellent

Connie

Stayed 1 night in Mar 2024

8/10 Good

Trifena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was included due to booking on expedia, however, you cannot park unless you enter the license plate on your room account because its gated. All other amenties were good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura, Ottawa

Stayed 1 night in Mar 2024

10/10 Excellent

Darcy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024