Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Sorry to have chosen the Pan Pacific Toronto
Posted Mar. 25, 2020 on HotelsIn all my years of travelling my short stay at the Pan Pacific Toronto was truly the most disappointing; a series of basic customer service mistakes that have me sincerely doubt this chain's claims that its vision is to be trusted by customers and committed to high standards.
I called to request an early check in, the person whom answered, rudely cut me off, saying they didn't handle cancellations - i said i was calling to request an early check in. i showed up only to find my room wasn't ready. The girl at the front desk disappeared for 20mins before finding a room. This was being done in a near empty hotel with 8 cars in the parking lot (ie not busy). They told me AFTER i checked in that there was no room service. When I arrived at my suite it was ice cold and had no phone. I had to call the front desk from my cell; questions that they assured me would be returned shortly never were. On 2 different occasions i had to call back after waiting more than 1-2hrs. I finally went to the front desk where they told me that my only option was to take a lesser room for the night as the next day they were closing the hotel and moving me to a Best Western 20mins further from my destination at a rate that was 2/3rds less than what I had paid for.
I'm a very understanding person especially during these times, but read other reviews to see a pattern of this hotel consistently being "sorry" yet short of meaningful action for the customer.
by A verified traveller
Posted Mar. 19, 2020
I was expecting more. The person that checked me in was very nice
Comment from Hotel Management
Mar. 19, 2020 by Nathaly , Hotel Management
Thank you so much for sharing your review about your experience staying with us. We are delighted to read your positive comments about the great service you received from our front desk team. We are saddened to read about the poor experience you had as well. This is certainly not the Pan Pacific experience we want our guests to have. Please accept my sincere apology for the concerns you addressed. Should you decide to choose to stay with the Pan Pacific Toronto in the future, please reach out to me at nathaly.touban@panpacific.com. We do hope we will have the opportunity to welcome you back again in the future.
Thank you
GSM
Nathaly
by A verified traveller
Posted Mar. 17, 2020
Comment from Hotel Management
Mar. 17, 2020 by Omar, Hotel Management
Thank you so much for your positive feedback.We look forward to welcoming you back very soon.
Yours in Hospitality,
Omar
by A verified traveller
Posted Mar. 16, 2020 on Hotels
by A verified traveller
Posted Mar. 15, 2020
Convenient location. Lovely view from breakfast buffet restaurant.
Noisy when doors close.
Comment from Hotel Management
Mar. 15, 2020 by Omar, Hotel Management
Thank you so much for taking the time to write this wonderful review for our property! We are very pleased that you had a great stay with us and everything went smoothly. We also like to thank you for the feedback and will surely get on top of it. Thank you so much and again, have a wonderful day! We hope to see you back here again when you visit the area!
by A verified traveller
Posted Mar. 11, 2020
Comment from Hotel Management
Mar. 11, 2020 by Omar, Hotel Management
Thank you so much for taking the time to rate our property! We are very pleased that you had a great stay with us and everything went smoothly.
Thank You!
Omar
by A verified traveller
Posted Mar. 10, 2020
Room was not what I expected. Nice yes. Given the deluxe booking. Over priced. Given 300.00 a night room. Especially given it was the place was empty or not even close to copacity.
Comment from Hotel Management
Mar. 11, 2020 by Albena, Hotel Management
Dear guest,
We appreciate you taking the time to provide your feedback.We sincerely regret you found the room to be overpriced. The rates are based on many different factors, including the market we are in, the differences in the rooms we have to sell. Prices for rooms may change over time as any of these factors vary. Like most brands we rely on a methodology that includes forecasting demand, scanning third party websites to see what the competitors are charging, and comparing our own booking trends.
We appreciate your comments and thank you once again for staying with us.
Regards,
by A verified traveller
Great for business travel
Posted Mar. 6, 2020 on HotelsVery comfortable And spacious room. Nice staff.
Comment from Hotel Management
Mar. 17, 2020 by Omar, Hotel Management
Thank you so much for taking the time to write this wonderful review for our property! We are very pleased that you had a great stay with us and everything went smoothly. Your positive feedback is always a great source of motivation.
We look forward to welcoming you back very soon.
Yours in Hospitality,
Omar
by A verified traveller from Montreal
Posted Mar. 6, 2020
Well maintained, comfortable, renovated and nice decor. It was disappointing to make a coffee in the morning only to taste cleaning products. Otherwise, stay was pleasant.
Comment from Hotel Management
Mar. 17, 2020 by Omar, Hotel Management
Thank you so much for all the kind words. We are very happy that you absolutely enjoyed your stay here with us and that you loved all the amenities in your room. Your feedback has been noted and appreciated.
As always, it was an honor to serve you and we look forward to your next visit!
Yours in Hospitality,
Omar
by A verified traveller
Posted Mar. 1, 2020 on Hotels
Comment from Hotel Management
Mar. 1, 2020 by Omar, Hotel Management
Thanks for sharing your experience with our future guests. It truly was a pleasure having you as our guest. Our team was delighted to hear how you enjoyed your stay, we can't wait to see you again soon!
