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Get an overview of this hotelFamily-friendly hotel with 3 restaurants and full-service spa


Set in Sun City, this family-friendly hotel is 0.4 mi (0.7 km) from Lost City and 9.6 mi (15.4 km) from Pilanesberg National Park.

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and a golf course. Free WiFi in public areas, a free area shuttle, and a free casino shuttle are also provided. Additionally, a casino, a water park (surcharge), and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Guests will also find minibars, separate bathtubs and showers, and coffee makers.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City features a golf course and a water park (surcharge). Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast. High-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities include a conference center and conference space. This luxury hotel also offers a casino, an outdoor pool, and a children's pool. An area shuttle and a casino shuttle are complimentary for guests. Onsite parking is available (surcharge).

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Business center 
  • Arcade/game room 
  • Safe-deposit box at front desk 
  • Total number of rooms - 335 
  • Hair salon 
  • Number of floors - 8 
  • Shopping on site 
  • Bar/lounge 
  • Casino 
  • Coffee shop or café 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Free casino shuttle 
  • Turkish bath/Hammam 
  • Gift shops or newsstand 
  • Water park access (surcharge) 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Luggage storage 
  • Conference center 
  • Outdoor tennis courts 2 
  • Number of meeting rooms - 10 
  • Golf course on site 
  • Tennis on site 
  • Self parking (surcharge) 
  • Free area shuttle 
  • Number of restaurants - 3 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free newspaper 
  • Ceiling fan 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Television 
  • Desk 
  • Cable TV service 
  • Free WiFi 
  • Room service (24 hours) 

Where to Eat

A complimentary breakfast is offered.

Crystal Court - This restaurant specializes in Vegetarian cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

The Grill Room - Onsite steakhouse.

Plume - This restaurant specializes in African cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park (surcharge) and outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Golf driving range on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Horse riding/rental on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Game viewing nearby 
  • Safari nearby 
  • Ziplining on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Detoxification wrap 
  • Sauna in spa 
  • Massages 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed


Hotel Name

We should mention

No pets and no service animals are allowed at this property.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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