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Get an overview of this hotelFamily-friendly hotel with 3 restaurants and full-service spa

Location

Set in Sun City, this family-friendly hotel is 0.4 mi (0.7 km) from Lost City and 9.6 mi (15.4 km) from Pilanesberg National Park. Mogwase Shopping Center is 13.8 mi (22.2 km) away.

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and a golf course. Free WiFi in public areas, a free area shuttle, and a free casino shuttle are also provided. Additionally, a casino, a water park (surcharge), and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Other amenities available to guests include minibars, separate bathtubs and showers, and coffee makers.

The Palace of the Lost City

Sun City Resort Sun City North West 0316

Renovations & Closures

The hotel will be renovating from 05 February 2016 to 30 November 2016 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue
  • Meeting facilities
  • One of the dining venues
The hotel will be renovating from 18 July 2016 to 14 August 2016 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Swimming pool
Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
The following facilities will be closed from 30 May 2016 to 24 June 2016 (dates subject to change):
  • Water park
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City features a golf course and a water park (surcharge). Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. 10 meeting rooms are available. This luxury hotel also offers a casino, an outdoor pool, and a children's pool. Parking is available onsite for a surcharge.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Business center 
  • Arcade/game room 
  • Total number of rooms - 335 
  • Safe-deposit box at front desk 
  • Hair salon 
  • Number of floors - 8 
  • Shopping on site 
  • Bar/lounge 
  • Casino 
  • Coffee shop or café 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Free casino shuttle 
  • Turkish bath/Hammam 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Free WiFi 
  • Water park access (surcharge) 
  • Laundry facilities 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Luggage storage 
  • Conference center 
  • Outdoor tennis courts 2 
  • Golf course on site 
  • Tennis on site 
  • Self parking (surcharge) 
  • Number of meeting rooms - 10 
  • Free area shuttle 
  • Number of restaurants - 3 
  • Sauna 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free newspaper 
  • Ceiling fan 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Desk 
  • In-room safe 
  • Television 
  • Cable TV service 
  • Free WiFi 
  • Room service (24 hours) 

Where to Eat

A complimentary breakfast is offered.

Crystal Court - This restaurant specializes in vegetarian cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

The Grill Room - Onsite steakhouse.

Plume - This restaurant specializes in African cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park (surcharge) and outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Game viewing nearby 
  • Safari nearby 
  • Golf driving range on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Horse riding/rental on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Ziplining on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Detoxification wrap 
  • Sauna in spa 
  • Massages 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City

We should mention

No pets and no service animals are allowed at this property. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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