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Reviews of Pontins Prestatyn Sand Holiday Park

3 out of 5
Pontins Prestatyn Sand Holiday Park
Barkby Avenue, Prestatyn, WLS

Reviews

5.0
Rating 10 - Excellent. 46 out of 508 reviews" "
Rating 8 - Good. 98 out of 508 reviews" "
Rating 6 - Okay. 87 out of 508 reviews" "
Rating 4 - Poor. 96 out of 508 reviews" "
Rating 2 - Terrible. 181 out of 508 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Princess

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
On arrival we were given the wrong room. I walked in to be welcomed by a naked man. I had my 2 young girls with me. It then took another 30mins to get us another room. The kitchen was clean but the floors and underneath the beds were filthy the bedroom light didnt work the curtain was broken and the toliet leak we were told someone would come to fix them the next day no one came. No matress protectors for the beds. The beds are very uncomfortable its like sleeping on a lumpy floor. The grounds are not litter picked litter everywhere. The main reason we picked this accommodation was for the swimming pool it was never open, for 4days we were there. I had to take cleaning wipes everywhere to wipe tables it felt liked it was managed by children. I know it was cheap but i expected a service and for the rooms to be clean they shouldnt charge anymore than £40 a night. Especially as they dont provide wifi and you have to buy you own electric
Stayed 4 nights in Aug 2023

6/10 Okay

k

Travelled with family
LAST MIN BREAK
CHALET WAS CLEAN AND TIDY. ROOM WAS BASIC, BUT YOU GET WHAT YOU PAY FOR. REALLY GOOD ENTERTAINMENT IN THE EVENING. LOTS OF LITTER AROUND THE PARK, JUST NEEDS A DAILY CLEAN UP.WENT FOR BREAKFAST IN THE RESTARAUNT, BIT PRICEY BUT THERE WAS LOTS TO CHOOSE FROM.
Stayed 3 nights in Aug 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant
Stayed 3 nights in Aug 2023

8/10 Good

Andy William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms , staff were very helpful
Stayed 5 nights in Jul 2023

10/10 Excellent

Muhammad Tayyab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Andy

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place to stay and relax after the initial issues of not being able to find our booking.
Stayed 4 nights in May 2023

8/10 Good

Wan

Travelled with family and small children
Liked: Staff & service
safely for children to play around the properties, the properties has seen improvement from other quest review in other online platform on their visit previous years. keep up good work, will attracting more quests.
Stayed 3 nights in May 2023

10/10 Excellent

Khairul Fadhli

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Our family love it. Good for family activities
Stayed 3 nights in May 2023

10/10 Excellent

Grzegorz

Stayed 2 nights in Mar 2023

2/10 Terrible

Simon

Disliked: Staff & service
Not Animal Friendly
Wasnt allowed to stay brought our dog with us a very confusing website. We had the impression Pontins is Dog friendly but apparently not. Still waiting for a refund had to go back home straght away.
Stayed 2 nights in Sep 2022

2/10 Terrible

Beverley

Stayed 2 nights in Sep 2022

2/10 Terrible

Caroline

Disliked: Cleanliness, room comfort
Needs knocking down
Absolutely awful, floor absolutely filthy, one glass in the chalet for two people. Bedding provided was for the double sofa bed so we couldn't sleep on the single beds which would of been more comfortable. The sofa bed was horrendous, our backs are killing us. The worst thing was our neighbours in the chalet underneath, arguing all night, playing football all night until 3.30 am, smoking drugs, we only stayed the one night even though we booked two nights, NEVER AGAIN!! AVOID!!
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
The structure needs overall renovation. The beds were very uncomfortable to sleep on windows were not cleaned and hot water was set on the high which can be very dangerous with no water mixer. The corridors were very dirty with cigarettes lit all over the places. It would will be a nice get away if these issues are looked into and addressed right away. However, my kids enjoyed the swimming pool and the Arcade which was fun filled. I enjoyed the walk around the massive holiday park.
Stayed 2 nights in Sep 2022

2/10 Terrible

Jodie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

2/10 Terrible

Leigh

Stayed 3 nights in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump!!!!!
What an absolute dump! When we turned into the drive for the park it looked abandoned. The whole place looks like it needs to be demolished, the rooms wernt clean nor was the whole site. Beds were uncomfortable and the linin they give you is cheap and nasty. The arcade was poorly maintained with only half of the machines working. We only stayed 1 of the 2 nights we booked. Will never stay here again.
Stayed 2 nights in Aug 2022

2/10 Terrible

Sarah

Stayed 1 night in Aug 2022

2/10 Terrible

Hiteshkumar Rameshbhai

Stayed 2 nights in Aug 2022

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Left over food in the oven from previous occupants. Half the arcade machines not working, no option at time of booking for upgrade, 3 people 1 duvet cover supplied. No visible security, drugs being smoked everywhere.
Stayed 2 nights in Aug 2022

6/10 Okay

Kimberly

Travelled with family
Disliked: Property conditions & facilities, room comfort
Excellent stay
The place was very dirty and unkept. But I came prepared. I cleaned our room and added flowers, scents etc, it felt more comfortable and more like an holiday home. The entertainment at night were absolutely fabulous. My kids really reallg love it. Pontins is more for kids and relaxation for parents. The beach are breathtaking and even more beautiful for an evening stroll. We really loved the experience and will definitely go back!! Can't wait!
Stayed 10 nights in Jul 2022

2/10 Terrible

NIDHERSON

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Bernadette

Stayed 1 night in Jul 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities
Clean chalet, the beds were uncomfortable
Stayed 3 nights in Jul 2022

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontins is the worst.
Got to be the worst trip ever. 1st room sand on a very uncomfortable hard settee come bed. Shower didn't work. 2nd room more sand on the exact same so called bed settee. Decor is so dated and dirty. The stairs are very.old dilapidated concrete. The railings very old and rusty metal. Windows covered in bird pooh. All the boardings near windows very poor stated and not been painted in a long while. Entertainment garbage. Spent a lot of money in arcades just to try and keep the kids interested. Eventually booked a hotel in Llandudno. Will never go there again or advise anyone to go there. So much wrong with pontins i personally believe they will not spend enough money to make it better.
Stayed 2 nights in Jul 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Staff & service, amenities
We had a lovely stay just for the one night Great service,a v nice young lady behind the bar tended to my fussy wine taste letting me try before i buy,a lady called Terri and her brother in the chippy was great too and the other chap with him Bed linen lovely and clean We will defo come back Thankyou
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice stay on budget
No toilet paper,no soap, no double duvet. Otherwise nice stay on budget.
Stayed 1 night in Jul 2022

2/10 Terrible

Nastassja

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Peter

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff were very friendly and extremely helpful. Parts of the site look shaby, rusty metal and steps up to first floor units that are loose. Overall a nice time for me.
Stayed 14 nights in May 2022

2/10 Terrible

Vladimir

Stayed 1 night in Jun 2022

4/10 Poor

Alison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Accommodation needs to be demolished and start again. Not fit for habitation, not clean or even hoovered. Two hour queue to check in. Evening show was good. Kids enjoyed it but wouldn’t go again.
Stayed 1 night in Jun 2022

2/10 Terrible

Kathrine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
the chalet was basic but useable, the staff were some of the friendliest people ive met and the bluecoats go above and beyond to keep everyone entertained....definately going again
Stayed 2 nights in Jun 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Enjoyed our stay . The accommodation was excellent and clean and tidy . The facilities provided are very good . Will stay again
Stayed 5 nights in May 2022

2/10 Terrible

Andy

Stayed 1 night in Jun 2022

2/10 Terrible

Bini

Stayed 1 night in Jun 2022

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Pontins at Prestatyn
Accomodation was definitely 2 star .Staff were all very helpful and made our stay enjoyable .location is very good .The beach is lovely and only a short walk .
Stayed 3 nights in May 2022

2/10 Terrible

Eugene L

Stayed 1 night in May 2022

4/10 Poor

Nentcho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Piotr

Travelled with family and small children
Liked: Amenities
Worn out much.
Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating and a spring clean
The park is in a poor state of repair. The park and facilities weren’t very clean, many picnic tables were stacked and not set out for use. The evening shows were good if you could get a seat, many people couldn’t including my family. The staff were great but there didn’t seem to be enough of them. Thank gosh the beach is close and clean. It was the best thing about the holiday.
Stayed 2 nights in Apr 2022

6/10 Okay

Victoria

Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor
The apartment was filthy, the windows obviously hadn’t been cleaned in years you could barely see out of them. When I moved out the sofa bed it was obvious they hadn’t cleaned behind it or behind the wardrobe. I was disgusted. The whole park looked derelict and unkempt. I will not be returning to Pontins.
Stayed 1 night in Apr 2022

8/10 Good

Maria

Stayed 1 night in Mar 2022

8/10 Good

Leigh

Stayed 1 night in Mar 2022

4/10 Poor

Johanna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Awful state of disrepair, cooker and kettle not worked had move rooms and no hot water and gap of 1 inch in the window while we had a storm not good
Stayed 1 night in Feb 2022

6/10 Okay

william

Travelled with family
Disliked: Cleanliness
Disappointingly priced
Had an apartment in the middle of a block. Windows were dirty, room ok. Tv remote didn't work. Pool was excellent, bar was expensive, but worst thing was thr price of the shop, coke cole £2.09. And almost everything was nearly double price to normal...
Stayed 6 nights in Oct 2021

4/10 Poor

Clare

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Check in was terrible. Took forever. The accommodation was disappointing. Uncomfortable beds, smelled damp and generally felt unclean and dated. Windows haven’t been washed in years. Checked out a day early and went to stay elsewhere.
Stayed 4 nights in Oct 2021