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Reviews of Best Western Plus Cottontree Inn

2.5 out of 5
Best Western Plus Cottontree Inn
1030 N 400 E, North Salt Lake, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1011 reviews" "
Rating 8 - Good. 253 out of 1011 reviews" "
Rating 6 - Okay. 65 out of 1011 reviews" "
Rating 4 - Poor. 25 out of 1011 reviews" "
Rating 2 - Terrible. 19 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff, from front desk reception to breakfast staff. Kind of a different layout for the hotel, but after figuring it out it was fine. Breakfast options each morning were hot and good. Room was nice with nice beds, pillows, shower, etc.
Stayed 2 nights in Mar 2024

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fine place outside of town
Stayed 1 night in Mar 2024

10/10 Excellent

Annblue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds!
Stayed 3 nights in Mar 2024

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. The staff was all so helpful and friendly. The facilities were clean, the pool was great. Breakfast was really good. My only issue was one day when i came back my door didnt close fully after housecleaning and so it was left slightly ajar. Gratefully its such a quiet hotel that nothing was taken from my room. But other than that my stay was great.
Stayed 5 nights in Mar 2024

10/10 Excellent

Valarie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet and clean. Near lots of food options if coming in late at night.
Stayed 1 night in Mar 2024

10/10 Excellent

Terrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank god it was their after leaving the first night mare
Stayed 1 night in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2024

6/10 Okay

deridder

Stayed 3 nights in Feb 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Darren

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a safe place to park my truck and trailer. Off season so lot was virtually empty. Room was great. Good food options very close. I highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal, Twin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome!
Stayed 1 night in Jan 2024

6/10 Okay

Chelsea

Travelled with family
Disliked: Amenities, property conditions & facilities
When we arrived learned the pool was closed. No mention of this on the listing with Expedia. Kids were bummed. They arranged for you to use another hotels pool but that is a huge hassle to drag your kids around to swim. But couldn't cancel without losing money. Room was clean. First night was quiet. Second night we had some loud people above us. Sounded like the ceiling was going to come crashing down.
Stayed 2 nights in Jan 2024

10/10 Excellent

steph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience overall was great.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced. Underwhelming.
Hair all over bathroom shower and in bedsheets. Pool broken down. Rattling AC/ Heater. Arrived to trash sitting in hallway.
Stayed 1 night in Dec 2023
Response from Emily- Assistant General Manager on Jan 3, 2024
I was sorry to hear of your experience at our hotel. We generally have exceptional ratings for amenities and cleanliness. Our pool at this time is being renovated to keep it in tip top shape for our guests. We have had our sister property available for our guests to use during this time. We hope that our updating of the hotel will provide you with a superior experience in the future.

10/10 Excellent

Marie

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, easy to reach, clean.
We got assigned a quiet room as requested at time of booking. The AC is modern and QUIET and works efficiently. The room was spacious and clean. We didn’t have breakfast at the hotel, so I cannot comment on it. We will come here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Always first class
Stayed 1 night in Dec 2023

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
What a great place everything about it great room smoking breakfast we love the place.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Stephen, Georgetown

Disliked: Staff & service, property conditions & facilities
Required me to check in again when I extended my stay. Very difficult to get to room including having to climb stairs
Stayed 1 night in Dec 2023
Response from Emily- Assistant General Manager on Dec 20, 2023
Stephen- In extending your stay we need to authorize your credit card for the additional days that you wanted to stay. We are more that happy to accommodate your room location on your next stay with us.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Trina

Liked: Cleanliness, staff & service

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty decent place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that staff read and satisfied our request for a quiet room and managed to give us the same room we had during a previous visit. The AC is a modern window unit, that is very quiet and efficient. We are glad that there is attention to that in a hotel. Most hotels in this price range often have window units that are extremely noisy and very inefficient. The room was clean, parking was easy, the windows managed to isolate from the outside noise well enough. We didn't have breakfast at the property so we cannot comment on that. If only the door to the corridor where noise insulated... ;)
Stayed 3 nights in Nov 2023

10/10 Excellent

Gordon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room
Stayed 1 night in Nov 2023

2/10 Terrible

thomas

Stayed 1 night in Nov 2023
Response from Emily- Assistant General Manager on Dec 14, 2023
I am sorry to see that you had a less than stellar experience at our hotel. I would love to discuss with you what we could have done better.

10/10 Excellent

Lindsay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Best Western. I had a couple of doctors appointments and they were able to work around my appointment times with a late check out and a possible extra day. Breakfast was good and the suite was amazing!
Stayed 4 nights in Nov 2023

10/10 Excellent

Leslie

Stayed 2 nights in Nov 2023

10/10 Excellent

Ji

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility!
Stayed 5 nights in Nov 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples Trip Done Right!
Fantastic stay. Wonderfully accommodating staff. Super clean and very nice premises. Thank you so much!!!
Stayed 2 nights in Nov 2023

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was very confusing getting around the hotel but everything else was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Rodelio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Employees are friendly
Stayed 2 nights in Nov 2023

6/10 Okay

Janie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
I've stayed here about 4 times in the past few years. Always loved it as it was clean, nice and dog friendly. However, the room they gave us this time had a king sized bed with the biggest sag in the middle that neither of us, nor the dog could avoid the middle! Two people and a dog sleeping in the middle of a king sized bed makes for a very uncomfortable night!
Stayed 1 night in Nov 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ji

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, fair price.
Stayed 1 night in Oct 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
I am definitely staying again!
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

10/10 Excellent

hee

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff and quiet location!!
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and very nice property. Clean and safe
Stayed 1 night in Oct 2023