Lobby sitting area

Reviews of Ramada by Wyndham North Platte & Sandhills Convention Ctr

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 258 out of 1029 reviews" "
Rating 8 - Good. 241 out of 1029 reviews" "
Rating 6 - Okay. 182 out of 1029 reviews" "
Rating 4 - Poor. 185 out of 1029 reviews" "
Rating 2 - Terrible. 163 out of 1029 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Joleen

Travelled with family
Disliked: Amenities, property conditions & facilities
Property construction mess was everywhere. Pool area was closed. Tub drain in bathroom did not work. Ceiling in room showed several marginal repairs. Carpet in open areas was ragged, warped and very tacky. I would not recommend.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Thank you for your feedback! We appreciate your understanding and patience during our renovation phase. We are saddened to hear that there was nothing that met your expectations. We're actively working to refresh all rooms for an improved experience. We value your insights and are sorry that we were not able to address the issues and misunderstandings while you were here. Safe travels!Best Regards,

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for choosing us. We appreciate you taking the time to share your feedback. It's important for us to impress our guests and your rating will make this goal much more attainable. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.

2/10 Terrible

David

Business traveller
Where to begin? Worst night sleep in my entire life. I might as well been sleeping on the floor with how hard that bed was not only that, but there was previous damage to the room as well as stains on the furniture And dirty floors, I did not even attempt to take a shower for fear of catching something from the smell alone. Thankfully, it was a 1 night stay. I was only in town for one day to do some work and drive four hours back home to take a shower in my own home and sleep in my comfy bed. Upon checkout, I was told please don’t leave us a bad review after they asked me how my sleep was and I said I should’ve just slept in my truck.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality, especially that we were not able to address the issues and misunderstandings right away while you were here or if you would have explained to me in more detail when we spoke at your check-out. My goal when I asked how you slept, and you replied "kinda rough", was to open a conversation for you to express any issues. I will definitely pass your review on to our staff and let them know that we must do better.

6/10 Okay

April

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The room was fine, staff was friendly. Pool and jacuzzi were not useable as they were painting them. Totally bummed as this was a reason we choose the hotel. They should have posted the pool was not in operation.
Response from GM on Apr 7, 2024
Glad to hear the room met your standards, though I am so sorry to hear that you did not enjoy your stay with us, most especially with our pool being out of service. It is our primary aim to give you a delightful experience and it is disheartening to hear that this is not the impression we left you with. Thank you for taking the time to share your experience and to bring these matters to our attention, April!

2/10 Terrible

Joseph

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very run down. Jacuzzi was broken and that was the main reason we went there.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 4, 2024
Dear Joseph, thank you for sharing your feedback about our jacuzzi We apologize for the inconvenience you experienced during your stay with us. Maintaining a well-equipped facility is important to us, and we appreciate your comments. The jacuzzi is under maintenance in order to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable. Warm regards.

2/10 Terrible

Jose s

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on rooms, rooms smell like mold,
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff.I assure you that your comments have been addressed with our management for further improvements and I hope that this will not deter you from enjoying our accommodations and services in the future.

10/10 Excellent

Enrique

Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest

6/10 Okay

Brooke

Disliked: Property conditions & facilities
The rooms were decent but the exterior and the property are not in great condition
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Brooke,Thank you for taking the time to share your feedback with us. We are disappointed for not meeting all of your expectations. We would like to extend our sincere apologies for conditions you have observed during your stay. We are in the process of the outdoor upgrades, but the weather has stalled us a bit. This incident does not align with the high standards we set for ourselves, and we are genuinely sorry that this was your experience. Please know that we deeply appreciate your patience and understanding during your time with us. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you a back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Best Regards,George DrepaulGeneral Manager

10/10 Excellent

Enrique

Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Thank you for your feedback! We appreciate your understanding during our renovation phase. Delighted to hear you enjoyed the central location and experienced excellent service. We value your insights and look forward to exceeding your expectations again on your next visit.

2/10 Terrible

Cathie S

Travelled with family and small children
This is a motel, not a hotel. Rooms are accessed from the exterior. The pictures and rates are very misleading.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Cathie S.,Thank you for choosing us and sharing your impression of our hotel. We genuinely apologize for the inconvenience that all our indoor suites were already assigned to other guests that arrived before you. While we do have rooms that are accessible from the outside, we do offer our suites that are located on the inside. It just so happens these rooms were booked prior to March 23, 2024, for a scheduled convention. We value your feedback as we continually strive to improve our overall guest experience. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. I do see we cancelled your reservation with no penalties. We would welcome another opportunity to show you our commitment to exceptional experiences the next time you are in the area and would love to receive a review for an actual stay. Respectfully,Linda Wells Interim General Manager

6/10 Okay

Wayne

Liked: Staff & service, amenities
The property. Needs some updates, main lobby is all pretty nice, the side entrance’s are in need of updates, only 1 ice machine that did not have any ice in it
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Thank you for your feedback! We appreciate your positive comments and we apologize for any inconvenience caused by outdated rooms and maintenance issues. We're actively working on improvements to address concerns like the ice machine and side doors. Your safety and satisfaction are our priorities. We value your input and hope to welcome you back for an even better experience in the future

4/10 Poor

Cindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was moldy and lots of rust, only hot water in the shower and bathroom sink was in need of a serious cleaning and repair. I will never stay here again. Very disappointed.
Stayed 1 night in Mar 2024
Response from Linda, Interim General Manager on Mar 21, 2024
Cindy, we value your candid feedback. However, it's troubling to hear about your experience with the room amenities and cleanliness, which isn't typical of our accommodations. Our team members are typically known for their swift response and we deeply regret that this was not your experience. We take cleanliness seriously and we'll definitely look into this matter for immediate rectification. Thank you for bringing these matters to our attention, and we sincerely look forward to the opportunity to restore your confidence in us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Close to airport and right off interstate
Stayed 1 night in Mar 2024
Response from Guest Experience Team on Mar 18, 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

6/10 Okay

Melissa, Omaha

Travelled with family, Travelled with partner
Blow drier didn’t work in room, and u could tell the room hadn’t had people in it for a while so it was dusty. But other than that it was a good stay.
Stayed 1 night in Mar 2024
Response from Linda, Interim General Manager on Mar 11, 2024
First and foremost, thank you for taking the time to leave your feedback with us.We would like to express our apologies for the inconvenience you experienced with the blow dryer not working.Kindly be advised that our team is working on this issue now.We hope your next stay at the Ramada North Platte will be more of a pleasant journey and look forward to welcoming you again.Kind regards,Ramada by Wyndham North Platte and Sandhill Convention Center

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was handy and good price.
Stayed 1 night in Mar 2024
Response from Linda, Interim General Manager on Mar 11, 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be handy and found our prices to be reasonable. We take pride in delivering great service and are thrilled that we have met your expectations. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,Ramada By Wyndham North Platte And Sandhills Convention Center

8/10 Good

Therese

Travelled with partner
Liked: Amenities
It was clean, staff were polite and prompt
Stayed 1 night in Feb 2024
Response from Guest Relations Team on Mar 5, 2024
We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. Also our staff will be delighted to hear this positive feedback and we will let them know about the same, We look forward to having the opportunity to welcome you back in the future.

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer serv was awesome...very informative
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

2/10 Terrible

Linda, Driggs

Disliked: Cleanliness, staff & service, property conditions & facilities
It took two hours to check in. There was one towel.
Stayed 1 night in Feb 2024
Response from Guest Experience Team on Feb 19, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so that we can share a more positive experience and prove that your last stay experience was an exception.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Plenty of food options surrounding the property. It's also a great set up for convenventions and work meetings. The hotel rooms however could use renovation. Maintenance is needed in many areas. About half of their rooms are set up with an outside entrance giving it a motel feel rather than a hotel.
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We are committed to continuous improvement, and your feedback helps us immensely in every which way. We hope to have the pleasure of welcoming you back for a 5-star experience at our hotel.

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place with great staff
Stayed 1 night in Jan 2024
Response from FD on Jan 29, 2024
Thanks for staying with us!!

10/10 Excellent

Carole

Stayed 1 night in Jan 2024
Response from FD on Feb 6, 2024
Thanks for staying with us!!

10/10 Excellent

Jay

Liked: Property conditions & facilities
Chris, the GM, just happen to walk by as I was checking in. He greeted me warmly and said he was walking towards my room and showed me where it was at. Very nice stay.
Stayed 1 night in Jan 2024
Response from FD on Jan 29, 2024
Thanks for staying with us!!

10/10 Excellent

Kyle

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay!
Stayed 1 night in Jan 2024
Response from FD on Jan 14, 2024
Thanks for staying with us!!

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on Jan 12, 2024
Thanks for staying with us!!

6/10 Okay

Julie

Pictures online very deceiving. It was a place to sleep, but probably wouldn’t stay again. Sorry.
Stayed 1 night in Jan 2024
Response from FD on Jan 8, 2024
Thanks for staying with us!!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on Jan 8, 2024
Thanks for staying with us!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FD on Jan 8, 2024
Thanks for staying with us!!

4/10 Poor

Makayla

Stayed 2 nights in Dec 2023
Response from FD on Jan 8, 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from FD on Jan 6, 2024
Thanks for staying with us!!!

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD on Jan 2, 2024
Thanks for staying with us!!

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities
Very disappointed... Due to road conditions we arrived late evening and we were grateful for pre booking but when entering room... It kind of when from.bad to worse. We decided to suck it up and go straight to bed.. In morning. We had to. CLean urine and hair off toilet to use it. The bed we didn't use was dirty... The floors were black grime everywhere. The dust all over telephone and stay ds has been there for weeks. The shower walls were black grime dripping down... Etc etc. Very gross. Because we pre booked the clerk says she can not refund. She did feel bad in the morning.. And I don't think it was her fault either...
Stayed 1 night in Dec 2023
Response from FD on Dec 29, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Scott

Travelled with family
Stayed 1 night in Dec 2023
Response from FD on Dec 29, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great time in north platte
This location was great, we got rerouted bc of a winter storm and they were super accommodating!
Stayed 1 night in Dec 2023
Response from FD on Dec 28, 2023
Thanks for staying with us!!!

8/10 Good

Donald, Apollo Beach

Stayed 1 night in Dec 2023
Response from FD on Dec 27, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on Dec 27, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Robert

Liked: Room comfort
Disliked: Property conditions & facilities
Basic stay
Hot tub broke and TV had issues. Front desk told us it was a maintenance issue that needed to be fixed. Location was good for food options.
Stayed 1 night in Dec 2023
Response from FD on Dec 20, 2023
Thanks for staying with us

4/10 Poor

Ronda

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no staff on duty that knew how to check people in. The poor woman trying to do it had to call and use her phone video to get instructions how to do it. Then the first room they gave us was still dirty. The second had broken toilet seat and the hand rails were broken out of the shower. The third room was better but you couldn’t walk in your bare feet because the floor was dirty. The pictures on the website didn’t reflect the age of the bathrooms at all. It felt like a bathroom in the 70’s. Though the water pressure was good. Also the heater in our room sounded like a large truck when it ran. If you don’t mind all this the beds were comfortable and the price wasn’t bad.
Stayed 1 night in Dec 2023
Response from FD on Dec 20, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Donald

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from FD on Dec 20, 2023
Thanks for staying with us

2/10 Terrible

Linda

Stayed 1 night in Dec 2023
Response from FD on Dec 13, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Charlee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FD on Dec 13, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

jean

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not what I expected when booking a Ramada. Clean but not much else..
Stayed 1 night in Dec 2023
Response from FD on Dec 7, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on Dec 6, 2023
Thanks for staying with us

10/10 Excellent

Brett

Stayed 1 night in Nov 2023
Response from FD on Dec 5, 2023
Thanks for staying with us!

10/10 Excellent

Denise

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on Dec 5, 2023
Thanks for staying with us!!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was adequate. Check in was a bit frustrating as a customer was already present at the counter when I entered and the clerk would not complete his check in until after he left to go obtain photo ID. During the wait 4 other people lined up to get checked in too. Seems like the clerk should have called for someone to come assist her at this busy time. The other clerk during our three day stay was quite appropriate and helpful and the food server was polite as well. Breakfast was good and hot.
Stayed 2 nights in Nov 2023
Response from FD on Dec 4, 2023
Thanks for staying with us!!

8/10 Good

Kristopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible from I 80. Great bar and restuarant located on premises. Located near shopping and fuel
Stayed 1 night in Nov 2023
Response from FD on Dec 4, 2023
Thanks for staying with us!!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on Dec 4, 2023
Thanks for staying with us!!

4/10 Poor

Breanna

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FD on Dec 5, 2023
Thanks for staying with us!!

2/10 Terrible

Jaycee

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Had something molding under our night stand, toilets weren’t cleaned, hot tub wasn’t working. Lobby was very nice and clean but rooms were not.
Stayed 1 night in Nov 2023
Response from FD on Dec 6, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham North Platte & Sandhills Convention Ctr. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Jenna

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from FD on Nov 14, 2023
hanks for staying with us!!