Property amenity

Reviews of Best Western Columbia River Waterfront Hotel Astoria

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1013 reviews" "
Rating 8 - Good. 313 out of 1013 reviews" "
Rating 6 - Okay. 71 out of 1013 reviews" "
Rating 4 - Poor. 18 out of 1013 reviews" "
Rating 2 - Terrible. 16 out of 1013 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was fine, your basic room. It was big with a nice sitting area. The bed was hard, at least for us. The view of the river was good, but the sea lions were loud most of the night! Breakfast was mediocre- the eggs and biscuit gravy were warm at best. For the price though, I would say it’s a decent choice.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Paula, We are delighted you enjoyed a pleasant experience at our hotel in Astoria. We know the sealions' talk is not enjoyable for everyone, and we have earplugs and can provide white noise machines if necessary. We hope you will return to stay again and would be glad to place you on the opposite side of the hotel.

8/10 Good

Ju yeong

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Thank you, Ju Yeong, for sharing your feedback with us. We are eager to host a better experience with you and hope you will return to enjoy another visit to our hotel in Astoria.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities. Nice breakfast options too.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Lisa, Thank you for a stellar rating and review. We are thrilled you enjoyed your recent visit to the Best Western Columbia River Waterfront Hotel Astoria, and we hope you will return to visit us again.

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and hot tub, overall a nice stay but the beds were a little hard.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Thank you, Stephani, for the excellent rating. We are glad you enjoyed a lovely stay at the Best Western Columbia River Waterfront Hotel Astoria. Our 24-hour pool and hot tub delighted our guests, and we hope you will return to visit us again.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Thank you for taking a moment to rate your visit to the Best Western Columbia River Waterfront Hotel Astoria, Sara. We are grateful you let us know you enjoyed a fantastic experience, and we hope to host another stay for you soon.

10/10 Excellent

Tanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Tanna, Thank you for sharing an excellent rating for the Best Western Columbia River Waterfront Hotel Astoria. We are proud to provide the best experience possible to our guests and hope you will enjoy a return visit soon.

10/10 Excellent

David, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location courteous staff quiet spot = great hotel. We will be back!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
David, We are looking forward to sharing our hospitality with you again! Thank you for an outstanding review and rating for the Best Western Columbia River Waterfront Hotel Astoria.

8/10 Good

Merry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked through Expedia was apparently their base room which meant I ended up next to the elevator. I asked for a different room - I felt I paid a decent amount for the room as compared to what I could have paid directly to the hotel….I was over charged! They upgraded me for a fee….a little disappointed in Expedia’s price charged - $232 AUD which is about $155 US - they were charging $120 US for this room and that is about $177 AUD. I don’t like being ripped off, which is what appears to have happened!!!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Merry, We are sorry you felt you did not receive the best experience at our hotel based on the price paid. Rates are based on the style of the room and availability on a given date. Expedia and other partner sites have detailed descriptions of our guest rooms and their pricing. When you arrived at our location, we were glad you recognized the advantage of having a room facing the beautiful Columbia River. Some visitors are disturbed by the sea lions and prefer the opposite side of the hotel. We are happy to try to accommodate any requested changes if possible. We hope you enjoy safe travels in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 13, 2024
Michele, It was a joy for our team to host you at the Best Western Columbia River Waterfront Hotel Astoria and to provide you with an excellent experience. Thank you for your kind comment and superior score. We hope to welcome you again soon.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet and clean hotel.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 7, 2024
Thank you, Joseph, for sharing a wonderful rating and kind review for the Best Western Columbia River Waterfront Hotel Astoria. We hope all guests have the same awesome experience at our hotel as you did.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities
It was perfect for what we wanted - clean, comfortable, excellent river view !
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 6, 2024
Thank you, Jeff, for an excellent rating. We are glad you were delighted with the serene view of the river from your room, and we hope you will return to visit us again at the Best Western Columbia River Waterfront Hotel Astoria.

10/10 Excellent

Steve

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Thank you, Steve, for the fantastic review you shared with other visitors to the Best Western Columbia River Waterfront Hotel Astoria. We hope you will allow us another opportunity to welcome you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating of dogs.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 27, 2024
Mark, We are delighted you enjoy our pet-friendly posture. Thank you for the excellent rating and review of the service and accommodations you experienced at the Best Western Columbia River Waterfront Hotel Astoria. We look forward to hosting you and your furry companion again.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and comfortable.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Rob, We are delighted you enjoyed an excellent experience at our Best Western Columbia River Waterfront Hotel Astoria. Thank you for sharing a wonderful review with other visitors.

10/10 Excellent

Danial, Tigard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool that they provide ear plugs since the seals are talking all night
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 20, 2024
Thank you for your excellent rating, Daniel. We know not all guests enjoy the sea lions' lullaby and we hope the earplugs help reduce their songs at night. We hope to see you again soon.

6/10 Okay

Kristen

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Kristen, I apologize that your recent visit was not all you had hoped it to be. We hope you will reach out to us and give us additional feedback on improving another stay for you.

6/10 Okay

Alejandro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 13, 2024
Alejandro, We appreciate your feedback. We aim to provide the best possible experience for our guests and hope you will reach out to our team so we can learn what needs to be done differently to make that happen for you.

10/10 Excellent

Doris B

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was very helpful and patient in confirming our reservation. Expedia did not list a confirmation number; consequently our reservation did not show up on the hotels computer. We are very grateful for this clerk who went above and beyond to assist us.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 12, 2024
Thank you for your kind review, Doris. We appreciate your patience as we worked to resolve the reservation issue. It seldom happens that a third-party stay gets "lost" in the metaverse, but it can happen. We recommend all guests double-check reservations with the site and hotel.

10/10 Excellent

Inga

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely accommodations in a walkable location close to coffee, groceries, river walk. Will be back.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 11, 2024
Inga, We look forward to sharing the hospitality of the Best Western Columbia River Waterfront Hotel Astoria with you again. Thank you for an outstanding review.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so courteous. Front desk, breakfast room, and housekeeping. We stayed 3 nights with our little dogs and plan to come back. You guys were awesome!
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Wow! Thank you for the awesome review! We are delighted you and your family enjoyed a wonderful experience at the Best Western Columbia River Waterfront Hotel Astoria, Karen. We hope you will visit us again when you return to the Oregon Coast.

10/10 Excellent

Morgan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Thank you for sharing an excellent rating, Morgan. The Best Western Columbia River Waterfront Hotel Astoria staff will be looking forward to hosting another fantastic stay for you on the Oregon Coast.

10/10 Excellent

Terry

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 15, 2024
Terry, We are delighted you enjoyed your recent visit to the Best Western Columbia River Waterfront Hotel Astoria. Our team members hope to provide the best possible accommodations and pleasant service to all our guests. We look forward to sharing our hospitality with you again.

10/10 Excellent

Therese

Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 12, 2024
Thank you for sharing an excellent rating for the Best Western Columbia River Waterfront Hotel, Astoria, Theresa! We are delighted you enjoyed an awesome experience and hope to share our hospitality with you again.

10/10 Excellent

Mommy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel to stay at by the water
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 5, 2024
Thank you for the excellent rating, Mommy! We are delighted you had a wonderful experience at the Best Western Columbia River Waterfront Astoria.

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 31, 2023
Thank you for the excellent rating, Jerry. We are glad you were pleased with your stay at the Best Western Columbia River Waterfront Hotel Astoria, and we hope you will allow us to share our hospitality with you again soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
The hotel was well maintained and staff was friendly. The bed was comfortable and the room was clean. They also take dogs and the pet fee is very reasonable.
Stayed 5 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
Thank you, Laurie, for sharing a positive review of the Best Western Columbia River Waterfront Hotel Astoria with fellow travelers. We are delighted you enjoyed a comfortable experience and hope you will enjoy another lovely stay with us soon.

8/10 Good

karen

Liked: Cleanliness, amenities
Friendly staff, nice room
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 29, 2023
Karen, We are truly glad you were our guest in Astoria. Our staff is eager to provide you with another comfortable experience, and we hope you will join us at this location for an even better stay in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
We were delighted to share our hospitality with you, Christian. Thank you for the excellent rating. We hope the New Year is wonderful, and we look forward to seeing you again at the Best Western Columbia River Waterfront Hotel Astoria.

10/10 Excellent

Kealin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for your excellent rating for the Best Western Columbia River Waterfront Hotel Astoria, Kealin. It was a joy to host your holiday travel, and we hope you will be our guest again in the New Year.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you, Robert, for your perfect score for our service and accommodations at the Best Western Columbia River Waterfront Hotel Astoria. We are eager to host another wonderful experience for you in the future.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 24, 2023
Thank you for sharing a positive rating for our hotel in Astoria, Joshua. We look forward to hosting an even better experience for you on the Oregon Coast again.

10/10 Excellent

Cassie, GRESHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Cassie, Thank you for the excellent rating you posted for the Best Western Columbia River Waterfront Hotel. We enjoyed your visit as much as you did and look forward to seeing you again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff.
Stayed 4 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
We are pleased you had an outstanding stay at the Best Western Columbia River Waterfront Hotel, Matthew! It was a pleasure to host a comfortable experience for you, and we are eager to welcome you again.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great amenities at a great price.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 15, 2023
Dan, Thank you for the excellent rating and review of the Best Western Columbia River Waterfront Hotel Astoria. We are thrilled you enjoyed an awesome experience and look forward to sharing our hospitality with you again.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 15, 2023
Thank you for the !0-star rating, James. We are delighted you gave our Best Western Columbia River Waterfront Hotel Astoria the highest possible score. Our team works hard to provide our guests with the best possible comfort and service, and we look forward to hosting another stay for you soon.

10/10 Excellent

Nichole

Stayed 4 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Nichole, we are delighted you enjoyed an excellent experience at the Best Western Columbia River Waterfront Hotel. Thank you for sharing your lovely rating with fellow travelers to the area. We hope you will join us again soon.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price. Wish the pool was heated and clean. If offering a inside pool year round we didn't expect it to be to cold to use.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 29, 2023
We are glad you enjoyed our economical pricing, Kim. Thank you for your review. We hope if a guest feels something is wrong in any area of our hotel, they will report it to the front desk staff. The chemicals for the pool work best when the temperature is kept at 84 degrees. We hope you were able to enjoy the hot tub during your visit.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 28, 2023
We are delighted you enjoyed a wonderful visit to our hotel in Astoria, Samantha! Thank you for the excellent rating you shared for the Comfort Suites Columbia River. We look forward to seeing you again!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 25, 2023
Wow! Thank you, Denise, for sharing the 10-star rating of the Comfort Suites Columbia River with other visitors. We are glad you enjoyed the superb customer service and excellent accommodations we provide.We look forward to seeing you again when you return to Astoria.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was great. The pool was very cold and must have been used a lot the night before as there it was a little dirty in some spots. Breakfast was good! It was a nice experience and great customer service. We would stay there again.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
Deborah, We are delighted you will return to the Comfort Suites Columbia River. Our team is happy to provide the best possible service to our guests. I apologize for the delay in visiting the pool room to ensure it was ready for morning swimmers. We will try to do better for you in the future.

4/10 Poor

Harold, Hayden

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was by far my worst hotel stay in years. Upon arrival, the receptionist could not find our reservation and i told them i had proof on my phone. She rolled her eyes at me and harassed me about using a third party company. She got us in a room. And then found out that she had created a new reservation and now I'm double charged and now am out 500 dollars for several days. And i have bills that now will be late. The room was great and a great free breakfast.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
Thank you for your feedback, Harold. We are sorry that the reservation you made through Expedia was not in our system. We will do what we can to locate the account and reimburse your charges. I am sorry for the attitude of the team member who checked you in. Please know this is different from the usual demeanor of our staff, and we will make sure all of our employees remain courteous and helpful.We are glad for the opportunity to address those third-party reservations and encourage visitors to double-check with the property directly to make sure the destination hotel receives it. Although not often, glitches can occur to disrupt internet service and communications.

10/10 Excellent

Gerda

Travelled with partner
Liked: Staff & service, amenities
Location- choices of breakfast- spacious room- comfortable bed and clean bedding. Very pleasant stay.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 20, 2023
Gerda, We are delighted you had a pleasant experience at the Comfort Suites Columbia River. We proudly provide a comfortable space for guests to enjoy and look forward to sharing our hospitality with you again.

8/10 Good

Wilbert, Sunriver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 21, 2023
Thank you, Wilbert, for taking a moment to share your review with us. We would be thrilled to have another opportunity to provide an excellent experience for you in the future.

10/10 Excellent

James, Fredericton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious rooms and very friendly front desk staff. The warm cookies were a great touch. Neighborhood is a bit rough but lots of amenities nearby.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 17, 2023
Thank you for your review, James. We are glad you enjoyed the carefully prepared spacious rooms at the Comfort Suites Columbia River. We are delighted you enjoyed the local area restaurants and businesses. It would be a joy to host another great experience for you in the future.

10/10 Excellent

Iver, Portland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean room with 2 queen beds and a pullout couch. Very gracious woman at front desk. Decent hot breakfast. Great Columbia Crossing race shuttle stopped right outside! Will be returning next year assuming shuttle service is unchanged.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 14, 2023
Thank you, Iver, for your awesome review. Many city-wide events, like the 10K Great Columbia Crossing Race, will provide shuttle service to help with traffic for their event. We hope you will return to us next year at the Comfort Suites Columbia River and enjoy another visit.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting to see and heat the sea lions.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 14, 2023
Thank you for your excellent rating, Donald. Many of our guests have enjoyed the antics of the sea lions and their nighttime lullaby. We hope you will enjoy visiting the Comfort Suites Columbia River again soon.

10/10 Excellent

Andras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quality
Great staff, clean and comfortable rooms and well-located along the river walk.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 15, 2023
Andras, Thank you for your excellent rating. We are pleased you enjoyed your stay at the Comfort Suites Columbia River and its beautiful, serene location along the river. We hope you will join us again for another visit soon.

10/10 Excellent

Mary K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very roomy and the beds were comfortable. The breakfast was a nice start to the day
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 11, 2023
Mary, We are delighted you enjoyed the Comfort Suites Columbia River's spacious, clean rooms and comfortable beds. We are always happy to send our guests off to enjoy their day with a delicious breakfast. We look forward to hosting another wonderful experience for you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient and the staff was very nice. They had a really nice simple breakfast and it’s a great proximity to Astoria. Good price!
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 9, 2023
We are excited to see the 10-star rating you posted for the Comfort Suites Columbia River. It was a pleasure to make you comfortable in a spacious room and provide a delicious breakfast. We hope you will return for another great stay in Astoria with us.

10/10 Excellent

Angel

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 9, 2023
Thank you, Angel, for sharing your awesome rating with others at the Comfort Suites Columbia River. We are delighted you enjoyed our hotel's comfortable accommodations and our team members' courteous service. We hope to welcome you again.