This is a family-friendly all-inclusive. The entire pool is just less than 4 feet deep, except for the small children's area which is gently sloped. The staff need to be more attentive to cleanliness around the pool and picking up used plates and beverages. One day there was a huge pile of you-know-what from some animal, and everybody just walked around it. I finally had to ask someone to clean it. An employee came and only swept it up, but there were still remnants stuck to the concrete and of course people were walking all over in their bare feet. There were lots of families with very small infants and children. We enjoyed all the restaurants and relaxing near the pool. The couple glitches we ran into were that our minibar was not cooling properly, and it took three days to get it swapped out. Also, our housekeeper would take away all of our dirty towels but not leave clean ones. We learned to call Guest Services from our room which got a quick response. If you ask the front lobby desk employees, nothing will happen. Overall, we enjoyed our stay.
THIS RESORT WAS IN A GREAT LOCATION. THE STAFF WERE VERY NICE. THE HOTEL ROOM COULD HAVE BEEN CLEANED BETTER. THE MAID USED THE SAME WATER FOR OTHER ROOMS IN THE CLUSTER, AND SHE SHOULD HAVE HAD SOME KIND OF CLEANING AGENT. SHE ONLY USED WATER, AND YOU COULD TELL BY THE WAY THE FLOOR AND BATHROOMS WERE NOT CLEAN. THE RESORT ITSELF WAS LOVELY.THE GROUNDS WERE KEPT UP VERY WELL. THE POOLS WERE KEPT IN EXCELLENT CONDITION. HOWEVER AGAIN THE HOT TUB WAS STAINED WITH OIL FROM SUN BATHERS AND WHEN I TOOK MY FINGER TO SWIPE, CRUD CAME OFF ALONG THE WALLS OF THE TUB. A SHAME, BECAUSE WE WERE NOT WANTING TO GET INTO IT, AS IT WAS DIRTY IT NEEDED TO BE DRAINED, SCRUBBED AND CLEANED EVERY OTHER WEEK AT LEAST. THE FOOD WAS GOOD AT THE RESTAURANT, AND THE WAIT STAFF WERE FRIENDLY AND VERY GOOD AT THEIR POSITIONS. I WOULD LOVE TO RETURN TO THIS SIGHT.
Immediately upon check in we were led over to a desk for a hotel orientation. This turned out to be a vacation club sales pitch. Unfortunately we ended up getting the presentation and this wasted a half a day of our holiday. The hotel is old but they are working on some improvements and upgrades to the common areas. The furniture in the bar and lobby area need to be replaced as the seats and bar chairs are stained and torn and really dated. Avoid the Unlimited Vacation Club sales pitch as they employ high pressure sales tactics to try to get you to buy. Just say No.
Our whole family stayed there in three different condos. My daughter and husband with two small children stayed in a large 3 bedroom 3 bath and it was absolutely top rate, a five. The staff especially Maricio, our "concierge", was so helpful with everything we needed.
My son and his wife stayed in a small studio and my partner and I had a large studio. I would rate his a three, comfortable but very small and ours was larger and very nice but with an old bathroom so I would rate ours a four.
The grounds with 5 different pools and the views from our rooms were all fantastic.
The only restaurant on the grounds is very average.
Large resorts dominate the Hotel Zone, arguably the center of Puerto Vallarta tourism. This area includes the Maritime Terminal, where cruise ships dock. Across the street, visitors can see authentic bullfights at La Paloma Bullring. Like its southern half, the North Hotel Zone’s main attraction is the crescent-shaped bay. Water sports are in abundance, as are restaurants, bars, and shops.