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Rating 10 - Excellent. 75 out of 478 reviews" "
10 - Excellent
75
Rating 8 - Good. 141 out of 478 reviews" "
8 - Good
141
Rating 6 - Okay. 133 out of 478 reviews" "
6 - Okay
133
Rating 4 - Poor. 81 out of 478 reviews" "
4 - Poor
81
Rating 2 - Terrible. 48 out of 478 reviews" "
2 - Terrible
48
6.8/10
Cleanliness
7.2/10
Staff & service
7.2/10
Amenities
6.2/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Derek, lloydminster
Travelled with partner
Feb 25, 2024
Disliked: Property conditions & facilities
Location was great
Derek
Stayed 2 nights in Feb 2024
8/10 Good
Dave
Feb 25, 2024
Liked: Cleanliness, staff & service
The staff were very good and professional!
The bathroom in my room could do with a renovation especially the toilet! Otherwise a great stay and the Smitty's restaurant was very good too!
Rotten food and tampon plastic found in a drawer beside suite bed, room extremely cold, crumbs on the carpet floor, tub not cleaned as pink liquid still on tub edge (wiped with a hand towel). This hotel could be extremely better with some extra TLC!
The room was too hot. No air conditioning. There were bugs in the hallways and one in our room. One of our teammates found a bed bug… The water slides are fun but there is so much chlorine that the kids were coughing so much. The hotel cleaning staff were friendly, the smittys staff were friendly but the man at the front desk was rude multiple times to many of us. This is our second time staying here for a hockey tournament and it’ll likely be our last.
Property, room etc were acceptable. What wasn’t was when I booked w this app the room rate was 80. Plus taxes 89. When I got there I was charged 122. Not happy.
Travelled with family and small children, Business traveller
Sep 30, 2023
Liked: Amenities
Disliked: Property conditions & facilities
I was getting run down room was not cleaned that great found a cigarette but under a chair not very cleaned also pool was supposed to be opean till 11 and closed it a 10
Blaine
Stayed 1 night in Sep 2023
6/10 Okay
b
Sep 22, 2023
Disliked: Cleanliness, staff & service
the safety deposit of $250 on my visa did not work for me i wont stay at this place again
b
Stayed 1 night in Sep 2023
4/10 Poor
Trudy
Sep 20, 2023
Trudy
Stayed 1 night in Sep 2023
8/10 Good
Shane
Sep 5, 2023
Shane
Stayed 1 night in Sep 2023
4/10 Poor
C.
Sep 5, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Was really looking forward to a hot tub after the drive here to find out after going into the pool area that it is out of order
Chose this property for its kid friendly amenities, the pool and water slide. Issue became it was un-supervised and young adults we having fun running up the slides colliding with sliders including young kids. Management did respond and resolved but only after complaints. Facilities have a central heating cooling which moves the pools moist air throughout the hotel, mold was observed in several areas. Final issue was it is a pet friendly hotel and our room had extremely high pet dander triggering an allergy forcing an early departure 4:00 am as we couldn’t take the room any further. Facility needs a deep clean.
The hotel attendant was very friendly but once we entered our room there was a smell, musky smoky smell idk
The bathroom fan sounded like a jet engine taking off. Otherwise the people were nice.
Customer service was brutal! So unprofessional and rude ! Non smoking rooms wreaked of smoke and the pool area is so old and unkept it was almost creepy. Slides weren’t even in service. Kids were so so bummed and uncomfortable.
Conny
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
I am sorry for your experience with the customer service and that your stay wasn't very pleasant. thank you for your review