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Reviews of The Barclay Towers Resort Hotel

2.5 out of 5
The Barclay Towers Resort Hotel
809 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 391 out of 1005 reviews" "
Rating 8 - Good. 325 out of 1005 reviews" "
Rating 6 - Okay. 144 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 50 out of 1005 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jana

Travelled with family
Liked: Cleanliness
I loved that all the rooms have an ocean balcony/view. However, the room we stayed in was very dated. The pull out couch bed was very uncomfortable for our son with a very thin mattress. The only real complaint or evaluation I have is that it needs some updating and a little TLC
Stayed 2 nights in Mar 2024

8/10 Good

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say we enjoyed staying here and would stay here again in the future. It’s a good view of the ocean and I liked how it was like a mini condo and we weren’t just stuck in a bedroom. I liked how there was living room space and a small kitchen area. Very nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Staff & service
Staff was friendly and professional.
Stayed 2 nights in Mar 2024
Response from t hicks on Mar 24, 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

4/10 Poor

Scott

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated facilities, no maid , no food
Stayed 3 nights in Mar 2024
Response from t hicks on Mar 24, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

10/10 Excellent

MYUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their complementary coffee machine is great
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 19, 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

10/10 Excellent

Selby

Travelled with group
I really Enjoyed ..Staying here..Mist importantly I love the amenities
Stayed 2 nights in Mar 2024
Response from t hicks on Mar 24, 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

10/10 Excellent

Helen

Travelled with group
Liked: Amenities
The living space was huge and the balcony view was amazing! I’d def stay here again!
Stayed 1 night in Mar 2024
Response from Nicole on Mar 19, 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

8/10 Good

Philip

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from t hicks on Mar 24, 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

2/10 Terrible

Samantha

Business traveller
Liked: Amenities
Disliked: Cleanliness
Im so upset i couldnt watchbtv because my tv went out said no network there was a burn mark by the stove that freaked me out when i got in the ekevator it snelled like smoke and my room smelled like smoke as well i seen that apparently the room wasnt completely clean all the way because i felt sometjing in the pullout bed and it was some kind of cogsrette but insude the pullout bed people at the front desl wouldbt smile so i did not wabt to take my concerns to no nwgative nancys overalli was aftaid t0 cook with the burn hole on the walli have pictures of the message on the tv that i couldbt watch o was not happy at all i needed a place to stay again but i didnt pick yall cause of the cable issue abd the smoke problem im allergic
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 19, 2024
I am so sorry for the inconveniences you had and that the staff didn't seem welcoming enough for you to feel comfortable reporting them. We will take a look at those issues now. We hope you come back in the future.

6/10 Okay

John, Clinton

Travelled with partner
Staff was not particularly caring that the phone in our room did not work and we had to go to the desk or call from our cellphone. I was just a little underwhelmed
Stayed 2 nights in Mar 2024
Response from t hicks on Mar 24, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

10/10 Excellent

Deborah

Liked: Cleanliness
Response from t hicks on Mar 13, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee maker was sometimes intermittent and the dryer on the third floor never worked
Stayed 21 nights in Feb 2024
Response from t hicks on Mar 13, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

4/10 Poor

Amber

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in need of some major upgrades and cleaning. There was rust on the towel racks in the bathroom. We didn't have a toilet paper holder at all. There was mold and dust near the air vents in the room. Beds are very uncomfortable. It was my first and last time staying here. The pool was also out of service which we didn't know until we arrived.
Stayed 3 nights in Feb 2024
Response from t h icks on Feb 27, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hit tub were undergoing maintenance and that is primarily why i had bokked a room at this location.
Stayed 2 nights in Feb 2024
Response from t hicks on Feb 27, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Natasha Darden

Stayed 1 night in Feb 2024
Response from t hicks on Mar 24, 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

8/10 Good

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery very nice
Stayed 1 night in Feb 2024
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

2/10 Terrible

Scott

Stayed 2 nights in Feb 2024

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Created by rude staff who appeared to not want to be there. Once up to our room we found baby roaches climbing the walls. The spare bed was stained and had crumbs all over the mattress cover.
Stayed 1 night in Feb 2024
Response from t hicks on Feb 19, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

8/10 Good

Tameika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could’ve been more clear of where to park but overall the stay was great. I would book again
Stayed 2 nights in Feb 2024
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from t hicks on Feb 19, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Toyzette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lot of mold in the pool area but overall this is a nice hotel
Stayed 1 night in Jan 2024
Response from t hicks on Feb 19, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

Kiara

Stayed 1 night in Jan 2024
Response from thicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

Shaiket Alam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Toyzette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels to come too. The staff is usually always nice and the the check-in always moves fast and smooth
Stayed 1 night in Jan 2024
Response from t hicks on Feb 19, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Toyzette

Travelled with partner
Liked: Amenities
The front desk staff was very welcoming. When I got to my first room it had a bad smell but when I called front desk they didn’t hesitate to move me to another room that was better. I love this hotel.
Stayed 1 night in Jan 2024
Response from hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Royal

Liked: Cleanliness
Clean and staff is nice as usual
Stayed 2 nights in Jan 2024
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Kim

Stayed 4 nights in Dec 2023
Response from t hicks on Feb 19, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, too bad the hot tub did not work
Stayed 3 nights in Dec 2023
Response from hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Hollyann

Liked: Cleanliness, staff & service, property conditions & facilities
Property waa amazing. From the moment you walk-in, you are greeted by friendly and welcoming staff. The room was clean and way bigger than we expected. The pool and jacuzzi were a major bonus feature !
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

4/10 Poor

Seth

Disliked: Property conditions & facilities
We were sent up to a dirty room and the front desk didnt seems to care
Stayed 3 nights in Dec 2023
Response from t hicks on Feb 14, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Claresa

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

Laura

Stayed 2 nights in Dec 2023
Response from hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, limited dining
Stayed 3 nights in Dec 2023
Response from t hicks on Feb 14, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

6/10 Okay

Ana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Duy

Response from t hicks on Feb 19, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Carrie

Stayed 2 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

6/10 Okay

Ky

Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

6/10 Okay

Curtiss

Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

8/10 Good

Matthew

Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend reset
The room was cozy and definitely worth it for the money!! Ocean view was a beautiful sight and a great area for morning or evening walks!
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Gilber

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. My room had a mini kitchen which is great I case you get hungry at midnight like me lol. It's not fancy but it's perfect nice view really quiet.
Stayed 1 night in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean the staffs were nice and friendly. I wouldn't hesitate to go back.
Stayed 3 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

8/10 Good

Abdul

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from t hicks on Feb 14, 2024
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon