Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yumeng

Stayed 1 night in Mar 2024

10/10 Excellent

Angela, Havelock

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and in hotel dining was amazing! I had the chicken wings and my boyfriend loved his crab cakes!
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Crissy

Disliked: Staff & service, property conditions & facilities
The desk clerk at check in was very nonchalant, I didn’t feel welcomed at all. The room was average and hot even though we put the thermostat on 65. I didn’t realize they just opened the hotel in January I wish I would’ve known that.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on Mar 14, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

4/10 Poor

Connie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the bathroom hair in the shower drain
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 10, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service
The property was under renovations, and honestly I originally was unhappy, but the staff was so amazing. I have to say I would stay at this hotel anytime any day.
Stayed 3 nights in Feb 2024
Response from Director of Rooms on Feb 20, 2024
Thank you for choosing to stay with us and for providing feedback your stay.

10/10 Excellent

Maria, Chester

Liked: Amenities
The stay was good
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 20, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Debowanna

Travelled with family
Liked: Cleanliness, staff & service
The walk from the parking garage elevator to the Front Desk which was located in the back of the property.
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 7, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Poor

Kevin, Powhatan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovation-lobby and hotel entrance inconvenient. Would not have stayed if knew was under renovation.
Stayed 1 night in Jan 2024
Response from Director of Rooms on Feb 6, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your time with us.

8/10 Good

Ronald

Stayed 1 night in Feb 2024
Response from Director of Rooms on Mar 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Cons were construction in the hotel. Have to walk around the building outside. No cover if raining. Everything else is Pros.
Stayed 1 night in Jan 2024
Response from Director of Rooms on Feb 1, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Monica, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Rooms on Jan 14, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Kenneth

Stayed 6 nights in Jan 2024
Response from Director of Rooms on Jan 13, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Julia

Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Ayreona

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Tenniesha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property with great views of the river. The room was really upscale and modern!
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

JON

Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Poor

Brianna

Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 14, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Shadeed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

La'Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Anthony at the bar made me feel welcome and provided a great experience. I had the she crab soup and it was wonderful. The young man and young lady at the front desk took care of me and were friendly. The room is nice, had my name on the tv when I walked in. Thank you Renaissance, I will be back.
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

CHARLES

Liked: Cleanliness, amenities
Amazing Hotel and great staff!!!
Stayed 6 nights in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Vergena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was amazing! Very scenic! Right on the wter.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Courtney

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Internet was out during my stay, and the room was a lot smaller than was expected.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside of getting woken up from screaming and yelling from another couple staying at the hotel and the extremely long time for security to finally come and take care of the situation, no housekeeping, only one outlet working in the room, having to unplug the tv to turn it fully off and the terribly expensive breakfast, the front desk staff was awesome, the view from the room was amazing and the rooms were comfortably clean.
Stayed 3 nights in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize that you weren't able to enjoy your stay with us. The feedback that you've provided has been shared with the entire leadership team and corrective action will take place.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel. Its convenient location and water view are a bonus.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 25, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 25, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Justin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at. Very friendly environment, the bar was great. Food was excellent and the staff was even better. Definitely coming back to stay at this location
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 22, 2023
Thank you for choosing to stay with us and for providing feedback regarding your recent stay. We are happy to hear that you enjoyed your time with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff great view
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the general location but i think other amenities should be considered such as a shuttle to the downtown areas.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

willard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked here hoping to get a really good rest before our 18 hour drive home the next morning. The bed and pillows were comfortable but there was a loud fan outside our window that made a terrible squeaking/screeching noise constantly. We each only got a few hours sleep because of this. Not sure how far away thos noise could be heard from but I imagine the room below ours is even worse since the fan is closer to that level. These rooms should not be used until the dan is fixed!
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your time with us.

10/10 Excellent

John

Travelled with family
Liked: Amenities, property conditions & facilities
We will definitely come back to this hotel!
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 14, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Sriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 6, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Joseph, Alexandria

Travelled with family, Business traveller
Liked: Staff & service
Hotel is right on the water, but in a random area. Some homeless people around. Hotel was nice and the bar and grill was nice. Biggest complaint is the door to the bathroom was a sliding barn door style... bad idea with no exhaust fan.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 6, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Yohmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 6, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night out.
Amazing stay. Stayed on the 17th floor. The view of the water was great. The staff was friendly and upgraded my room. Dinner at the bar was great. Overall amazing stay.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Daryl

Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 22, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the water and Norfolk. Nice ambiance overall. Multiple fire pits and comfortable lighting outside. Good music in the bar area. Room was very comfortable. Overall, a very nice place to stay.
Stayed 3 nights in Oct 2023
Response from Director of Rooms on Nov 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

William

Travelled with partner
The hotel is in an interesting place - right on the waterfront im Portsmouth. Access to the ferry that goes across to Norfolk is right out the door so extra handy. Our room was adequate but nothing special - a desk was placed right in front of the window, making sightseeing of boat activity difficult. The bathroom was roomy and a very nice shower. We were handed a sheet explaining services provided and one was 'refreshing' of room on a daily basis, which didn't occur and was disappointing. We also had to get assistance on operation of the TV - the sound wouldn't come on and so requested that someone look at it while we were gone during the day. We went one evening without sound so had to use closed captioning. All-in-all, a decent stay but not 4 star.
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Oct 31, 2023
Thank you for choosing to stay with and for providing feedback regarding your stay.

6/10 Okay

Warren

Travelled with partner
Liked: Staff & service
The beds were too firm, the pillows were overly soft, food is all overpriced, and we saw roaches the last two days of our 6 day stay.
Response from Director of Rooms on Oct 24, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had. I will share your feedback with our entire leadership team and corrective action will be taken.

4/10 Poor

Monique

Travelled with group
Disliked: Amenities, property conditions & facilities
Paid extra for a water view and was given a view of a parking lot. Was told they didn’t have enough staff to do food service. The area around the hotel was incredibly unsafe. I was harassed several times.
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Oct 24, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Ann

Stayed 1 night in Oct 2023
Response from Director of Rooms on Nov 14, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Oct 20, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.5/10 - Would Stay Again
The hotel is gorgeous, inside and out, location is excellent, very close to attractions and activities. Our room was nice, but (though it likely states it plainly on the website, I missed it) full beds are really insufficient and the rooms should be bumped to at least queen size. The bathroom is quite spacious, but ... install a vent fan? Everyone can hear everything unless you run the water while you're in there. EXCELLENT storage space, between the closet and the dresser. Maybe offer a variety of pillow types, for those of us who cannot stand a pillow that goes flat as a pancake the second your head hits it? (Common hotel problem) Our hallway looked like it had been fairly recently painted (within the last year), but not maintained, as there were several scuffs on the walls, but ... that is also common. The carpeting looked fairly new and was in good condition, both in the room and in the hallway. Nice touch having the small individual reading lights installed in the headboards. Staff was friendly and lovely at every interaction, and service request for additional pillows and towels was fairly prompt (took a 2nd call, but was delivered quickly after 2nd call). Did not eat on premises, but the restaurant and bar looked quite nice in passing. Would be nice if there was a faster way to get in and out of the building and to parking, and a hotel this size should have more luggage carts, especially given the distance from room to garage, but overall a great experience!!
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Oct 20, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Jemika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in process was easy. The room was very clean with an amazing view looking at the water. Parking was easy and the staff was friendly and helpful. 10/10 definitely recommend.
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Oct 20, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Director of Rooms on Oct 20, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Rooms on Oct 31, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this hotel to my friends
Stayed 1 night in Oct 2023
Response from Director of Rooms on Oct 13, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.