Ratings based on 1,417 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromBuffalo,NY

Great location

Posted 26-Aug-2016
Pros: location, the staff was helpful on giving advice on things to do, places to go
Cons: the bed was not the most comfortable
Location: It was great to be within walking distance of anything we needed and only a 10 minute drive from the aquarium
We arrived over 3 hours earlier than expected & were pleasantly surprised that our room was ready. The view of the ocean from the room is breath taking. The staff was very courteous the entire stay.
4out of 5
by A verified traveller fromlong lsland ny

Posted 19-Aug-2016
We had a wonderful time the beach is beautiful everyone was friendly the whole strip was so clean some of the nicest people we met were the trolley drivers great family vacation spot the Neptune was a great place to eat
5out of 5
by A verified traveller fromNY

Very close to the beach, nice restaurant attached

Posted 13-Aug-2016
Second time staying here and loved it ! Staff is great, rooms are clean, love the balcony!!
4out of 5
by A verified traveller fromAccokeek, MD

Family friendly hotel on the beachfront

Posted 8-Aug-2016
Nice hotel that's right on the beachfront, which was very convenient for us. No complaints and would consider staying here in the future. The only thing I wish they included in the rooms are microwaves.
1out of 5
by A verified traveller

Will never stay here again!!

Posted 8-Aug-2016
This hotel is very raggedy and unprofessional and when I return to Virginia beach I will not be staying here. The hotel is very outdated and needs extensive repairs. Their elevators are very slow and broken and will take you to whatever floor it feels like. I doubt their elevators are even to service as they have a sign hanging in the elevator that says you can locate the certificate at the front desk. The hotel restaurant and rooms reek of sewage! Our toilet in the bathroom barely flushed and our bathtub refused to drain the water out. They guy from the front desk brought us a plunger and told us to try to plunge the water down. When that didn't work we asked to speak to a manager but there was no manager ok staff, in fact, there wouldn't be a manager on staff until the very next day. We also observed very unprofessional like behavior as several of their female housekeepers engaged in a verbal altercation making inappropriate gestures and statements in front of my 6 year old daughter. The only positive thing j can say about this hotel is that it's in a great location and the view from the balcony is great! However, as far as the hospitality of this place goes, I would not recommend you wasting your money!
4out of 5
by A verified traveller

Nice brief stay

Posted 3-Aug-2016
I only stayed for one weekend in mid-January and it was great. The front desk staff was friendly and checking in and out was a breeze. The rooms are a decent size and reasonably clean, perhaps just a little outdated but I was still comfortable. Great location in Virginia Beach, right on the Boardwalk and only a few steps from the water !
4out of 5
by A verified traveller fromCentral Pennsylvania

Nice hotel right on the beach.

Posted 1-Aug-2016
Pros: Everything! No complaints at all.
Cons: Nothing really.
Location: There's a lot of activities to do here. Live bands, outdoor entertainment, volley ball nets and the list goes on. Lots of stuff on the boardwalk too.
Wake up, throw on the flip flops, grab your stuff and you're on the beach in a matter of seconds. Couldn't ask for anything better! Had an excellent experience at this hotel and will certainly book here again when I head back to Virginia beach. Every room has a balcony with an amazing view of the beach and ocean. Have a cup of coffee as the sun rises while watching dolphins play off in the distance. We didn't use the indoor pool but they have a good sized pool for anyone wanting to play or swim indoors. There's also a restaurant on the main floor of the hotel as well. They serve a seafood buffer ($32 a person as of 8/1/2016) and crab legs are on the menu. Excellent location, smack dead in the middle of everything. We stayed over a week and didn't have to use the car at all during the time there. We did use the car but it was only to check out the iMax theater about 20-mins away to see Star Trek. :) Bottom line, you can't go wrong with this hotel. Clean, quiet and everything you need is in walking distance or you can rent some bikes and bike the boardwalk area. I sound like a salesperson so I'm going to stop here, lol. Excellent hotel, highly recommend! Here's a few useful tidbits. There are three elevators, two regular ones and one off to the side that might appear to be a service elevator. It's not a service elevator so use it. Get off at the 1st floor for quicker access to the beach and restaurant. Learned that trick from a family staying there. You'll thank me later.
3out of 5
by A verified traveller fromOhio

Good location and friendly staff.

Posted 24-Jul-2016
Condition of room was worn and several items were broken when we arrived. The housekeeping did very little each day. No dusting, carpet not swept and toilet was not cleaned on a daily basis.
3out of 5
by A verified traveller fromm

General maintenance of the hotel was terrible.

Posted 23-Jul-2016
The bathroom had mold all over the shower curtains, we had 4 guess in the room unfortunately we never got enough towels for all guess. The bathroom sink had mold, last day of stay there we did not even get a tubmat we had to utilized a towel to be safe. we had previously stayed at this hotel and we were happy then, I unfortunately will not be staying here again i can not even recommend it to any of my friends or family. I was very unahppy with the overall maintenance of the hotel and the room.
4out of 5
by A verified traveller fromOhio

Right on the beach

Posted 20-Jul-2016
This was right on the beach which is what you want on a beach vacation. There was a safe in the room for your stuff while in the beach. Frig in the room was helpful. Wish there was a microwave but not a deal breaker. Great restaurants within blocks. You can watch the fireworks from your balcony in your pj's!