Ratings based on 1,004 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Nice 2 night stay!

Posted 28-Aug-2015
Pros: Location, view,staff & other businesses nearby. Able to walk to most things.
On fourth floor. Great ocean view from balcony! Restaurant in hotel. Desk clerks,rest. staff & cleaning ladies all were friendly and made us feel welcome. Only one guy, that helps with cleaning, could have helped us with a small matter but, chose not to.
3 out of 5
by A verified traveller

Posted 24-Aug-2015
Pros: right on the beach
Cons: what should be improved can't be improved
Location: nothing, but the beach, you had to walk 10 blocks to the real attractions
when I arrived at the hotel, I felt that the registration process was abit confusing, there are no incentives, I only had 2 towels in my room, I had to ask for wash clothes, there was no screen door at the balcony. My neighboors above was dropping food wrappers and water over the balcony down on to mine, I told the deak clerk with blonde/white hair he just stood outside to see what, I am not sure, never confirmed with me that he spoke with the people and I'm sure he did not because they continued to drop things over the balcony. The food in the restaurant, regular menu- not expensive but, the buffet prices were ridiculous for customer espicailly me who paid 527.00 for 2 nights, could not get no room service, could not even call in my food order. the young white girl at the desk was rude, rude ,rude, the gentlemn with the afro told her I was next she told him, I taking this guy, I had to explain to her that I was already standing there at least 10 mins before the gentlemen that she wanted to help came in the door. Also for the prices you charge you were not near any of the attractions, my other family member paid less, by (200.00) and was right ther by the attactions,
4 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Right on the Boardwalk

Posted 19-Aug-2015
Great location, beautiful view. . Right on the Boardwalk, in the middle of everything - restaurants and shops!
4 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati, OH

Located close to all the entertainment stages

Posted 17-Aug-2015
Pros: Location. All rooms have ocean view. All the staff was great.
Cons: When the elevators get to your floor there is no "DING" to let you know it's there for you to get on.
Location: Free entertainment stages 1-5 blocks to the north and 2-12 blocks to the south. Lots of good restaurants along Atlantic Street and Neptunes.
Excellent, friendly and helpful staff. Located almost exactly in the center of the length of the boardwalk.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2015
Pros: Location
Cons: Room furniture and bathroom could use an update.
Location: Near everything, i loved the location
Picture was a little different than the actual room. Bathroom was old looking
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
Nice hotel, good location. Well worth it and great for a family. Price is reasonable compared to others of the same quality but charge more for no reason.
5 out of 5
Recommended
for Couples
by A verified traveller from New York

Exelente Hotel

Posted 24-Jul-2015
Exelente Hotel, friendly Staff, clean rooms, great location
4 out of 5
Recommended
for Everyone
by A verified traveller from Linden, NJ

Prime Location! A short walk to the beach.

Posted 20-Jul-2015
Close to the Neptune statue, great experience and nice attractions. Will return in the near future.
2 out of 5
by A verified traveller

The front desk was not welcoming at all. Charged m

Posted 20-Jul-2015
Not welcoming at all. Charged my credit card accidentally and did not apologize. They didn't have microwaves for customers nor breakfast. Not worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, poor front desk service.

Posted 18-Jul-2015
Pros: Location central and oceanfront, all rooms face the ocean, room size was decent.
Cons: Attitude of front desk staff.
Location: 29th Street, I think. Two blocks down from the statue of Neptune. Pocahontas Pancakes for breakfast was very nice. Murphy's pub was good for dinner.
Location was great - right on the beach and central. The room was good, with decent space and restroom facilities. Front desk staff were rude and unhelpful. Not sure how maid service was supposed to work, but we didn't get any until the third day of our stay. The trash piled up until then. We didn't have an ice bucket in the room and when we asked about it the rude lady at the front desk said it was there. We said it wasn't, and the other person at the desk, slightly less rude, sent the concierge right up to replace it. The concierge was very nice as were several of the other workers around the hotel. The overflow parking lot was a bit scary, but at least we did get a parking space with our room. I would recommend the hotel because the room was nice and the location prime, but when I go to Virginia Beach again I will probably try a different establishment.