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Reviews of Holiday Inn Virginia Beach - Norfolk, an IHG Hotel

3.5 out of 5
Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
5655 Greenwich Rd, Virginia Beach, VA

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 121 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great, helpful, and accommodating. Disappointed in cleanliness of room. Bathroom felt dark and damp. Also discovered a cockroach in the morning!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, quiet, and good food at the on-site restaurant/bar!
Stayed 1 night in Apr 2024

4/10 Poor

Jeremy

Travelled with family
Liked: Staff & service
1 of 2 elevators was not working on a busy weekend
Stayed 3 nights in Apr 2024

2/10 Terrible

Monet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Donaye

Stayed 1 night in Apr 2024

6/10 Okay

Roberto, Roanoke

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Overall was good just the shower was dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

Keana Lei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful with accommodations.
Stayed 8 nights in Mar 2024

2/10 Terrible

Doreen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was terrible. A lot happened. I went to management for help it didn’t matter. Good luck if you book this hotel.
Stayed 4 nights in Mar 2024

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bobby

Stayed 3 nights in Mar 2024

6/10 Okay

Marquetta

Travelled with partner
Liked: Staff & service
I like staying at the hotel due to staff is very nice, however the room I was in the toilet was broken and my room ceiling was leaking.
Stayed 1 night in Mar 2024

10/10 Excellent

Marquetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My room toilet was messed up. My ceiling was leaking.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appreciate
Stayed 1 night in Mar 2024

8/10 Good

Breonna

Stayed 1 night in Mar 2024

10/10 Excellent

Nadine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing.
Stayed 2 nights in Mar 2024

6/10 Okay

Tamara, Austell

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Great
Stayed 2 nights in Jan 2024

8/10 Good

Ramona

Travelled with partner
Liked: Staff & service, property conditions & facilities
Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.
Stayed 3 nights in Dec 2023

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.
Stayed 1 night in Jan 2024

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud, no airport shuttle despite the website saying there was. Weed and smoke smell, holes in walls, sink installed backwards and the water pooled and did not drain. Lamps did not work.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mathevi

Business traveller, Travelled with family
Disliked: Staff & service
NEVER AGAIN!
AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Stayed 1 night in Dec 2023

2/10 Terrible

Khristie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Never stay again!
Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.
Stayed 1 night in Dec 2023

6/10 Okay

Leonard

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.
Stayed 1 night in Nov 2023
Response from Holiday Inn on Nov 20, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Overall a run down smelly hotel
Stayed 4 nights in Oct 2023
Response from Holiday Inn on Nov 9, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Oct 2023
Response from Holiday Inn on Nov 2, 2023
Thank you for rating your stay with us!

6/10 Okay

Mario

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Holiday Inn on Oct 23, 2023
Thank you for rating your stay with us

2/10 Terrible

Scott

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was old and dirty. The room smelled like weed, the staff was nice and helpful. ice machines were broken, not worth the money.
Stayed 1 night in Oct 2023
Response from Holiday Inn on Oct 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough outlets to charge devices.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on Oct 5, 2023
Thank you for your valued feedback

6/10 Okay

jennifer

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Comfortable beds but smelled like weed
Great customer service in the beginning. We stayed 6 nights. We requested our bedding be changed a few nights in and they just MADE the beds. We knew they weren't changed because we dripped a juice and the spot was still there. When we called to talk to front desk , no one would answer so we walked to the desk. They just handed us new sheets.... the hallway and elevator always smelled like weed! We had a 2 year old with us. So didnt appreciate that at all. The wall outlets and plugs were hanging out. Not kid friendly! Customer service when leaving was not friendly. Never said how was your stay, hope you have a good day...nothing. just what was my room number and they would email me my receipt. There was never even a cart so we could carry everything out at 1 time. Had to make 2 trips to the 3rd floor.
Stayed 6 nights in Sep 2023
Response from Holiday Inn on Oct 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Judith

Disliked: Cleanliness
If you need a place to stay, its ok. There was considerable mold in the shower, the hotel is older and tired, and I got stuck in the elevator for 20 minutes between floors. The emergency phone did not work in there - I had to use my cell phone. The staff appeared fairly nonchalant, so it must happen a lot. The restaurant in the hotel is decent and it is close to highway -- But for $600 for three nights - you can find a much better hotel.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on Oct 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 Excellent

Marlon

Stayed 1 night in Sep 2023
Response from Holiday Inn on Oct 20, 2023
Thank you for Rating your stay with us!!!!

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smokers only
Let me start by saying that I don't care what people smoke in general, I just expect in a non-smoking property that I can get away from it. The weed smell was so strong we had to be moved to a new room in a different part of the hotel. Entire property is filthy, little things broken everywhere. Breakfast is inadequate for the price charged. The ONLY bright spot was the pleasant staff. If you smoke you might love it but if you don't, just avoid it.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on Sep 21, 2023
Thank you for your valued feedback

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay,We were there for the Blue Angles Air Shout was great show and great stay.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on Sep 21, 2023
Thank you!!

2/10 Terrible

Esther

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was overall friendly and easy check in process. Room had faint smell upon entering and also discovered cockroaches in both bathroom and bedroom.
Stayed 2 nights in Sep 2023
Response from Holiday Inn on Sep 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Ginger

Travelled with partner
Liked: Amenities
The area around the hotel is very convenient to the beach and for any amenities like food, gas etc. Easy to get to main road to head to Virginia Beach. Hotel was very clean. Pool is well maintained. Only issue was ice machine on our floor wasn’t working but we were able to get ice at the bar.
Stayed 4 nights in Sep 2023
Response from Holiday Inn on Sep 8, 2023
Thank you for your feedback

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the Easy parking/ I dint like the way the room smells like
Stayed 2 nights in Sep 2023
Response from Holiday Inn on Sep 8, 2023
hank you for your valued feedback

6/10 Okay

Karina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom in our room was dirty. Visible dirty disgusting. I when downstairs to let them know and they changed me to another room but the other room was even worse. It has a horrible smell and the bathroom look like it haven't been cleaned in years. Clearly we didn't stay in that room.
Stayed 4 nights in Aug 2023
Response from Holiday Inn on Sep 8, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

2/10 Terrible

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holiday Inn on Sep 8, 2023
Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

6/10 Okay

Olivia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The sink in the bathroom had hair of previous guest and soup residue
Stayed 2 nights in Sep 2023
Response from Holiday Inn on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

JOHANIA

Travelled with family and small children
The Ice machine don't work on any floor of the entire hotel , the shower was not well clean the tiles are black of mold 😱 and the room smell Bad. My daugther was SO ichie in the bed.
Stayed 1 night in Sep 2023
Response from Holiday Inn on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alma, Beltsville

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk were nice
Stayed 1 night in Sep 2023
Response from Holiday Inn on Sep 5, 2023
Thank you!

10/10 Excellent

Kenya

Stayed 1 night in Sep 2023
Response from Holiday Inn on Sep 28, 2023
Thank you SO much for the wonderful review! It is our pleasure to serve you, we look forward to hosting another stay for you in the future.

4/10 Poor

Traneeka

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was alot of things that I was not satusfied with during my stay, I will say the manager tried to help as much as possible but one of the concerns still did not get fixed but overall the stay was ok.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on Sep 5, 2023
Thank you so much for your valued feedback. We apologize that your stay was not satisfactory and will try harder to do better

2/10 Terrible

Selena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ridiculously dirty. We paid for a non-smoker room and it smelled like a smoker just moved out. I couldn’t sleep at all because you could hear everything from outside and people were extremely noisy on a Sunday night. Hands down the worst hotel I’ve ever stayed in, and I will not be back.
Stayed 1 night in Sep 2023
Response from Holiday Inn on Sep 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn on Sep 5, 2023
Thank you for rating your stay with us!!!

10/10 Excellent

Giselle

Travelled with family
Liked: Amenities
Very nice and kind people in the reception
Stayed 1 night in Sep 2023
Response from Holiday Inn on Sep 4, 2023
Thank you so much!!

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Holiday Inn on Sep 4, 2023
Thank you for rating your stay

6/10 Okay

Donna

Disliked: Cleanliness, property conditions & facilities
Old poor carpet
Stayed 2 nights in Aug 2023
Response from Holiday Inn on Aug 31, 2023
Thank you for your valued feedback