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Reviews of Fairfield Inn & Suites by Marriott Virginia Beach Oceanfront

2.5 out of 5
Fairfield Inn & Suites by Marriott Virginia Beach Oceanfront
1901 Atlantic Ave, Virginia Beach, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 989 reviews" "
Rating 8 - Good. 310 out of 989 reviews" "
Rating 6 - Okay. 96 out of 989 reviews" "
Rating 4 - Poor. 28 out of 989 reviews" "
Rating 2 - Terrible. 35 out of 989 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stacy, Brown City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from AGM on Apr 13, 2024
Thank You for staying with us

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was nice and the room itself. However, the air conditioner was loud.
Stayed 3 nights in Apr 2024
Response from AGM on Apr 6, 2024
Thank You for staying ,Please accept my sincere apology on the AC being loud.I want to thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location lives up to the typical standards of Marriott Excellence. The staff was pleasant and professional. The facility was nice and clean. No problems at all...thank you! Please keep up the good work. Richard
Stayed 2 nights in Apr 2024
Response from AGM on Apr 6, 2024
Thank you for staying with us.We look forward to serving your future lodging needs.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Very close to the middle of the boardwalk
Stayed 3 nights in Apr 2024
Response from AGM on Apr 6, 2024
Thank You for staying with us.We look forward to serving your future lodging needs.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent time and will be back in the summer! Hotel very clean.
Stayed 5 nights in Mar 2024
Response from Joy Mason on Apr 4, 2024
We're thrilled to hear you had an excellent time! Thank you for noticing our commitment to cleanliness. We look forward to welcoming you back in the summer for another wonderful stay!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to The ocean!
Response from Joy Mason on Apr 4, 2024
We're glad you found our location convenient for accessing the ocean! We strive to provide easy access and a memorable experience for our guests. Looking forward to welcoming you back soon!

10/10 Excellent

E-Elissa

Stayed 2 nights in Mar 2024
Response from AGM on Mar 20, 2024
Thank You for staying with us!

2/10 Terrible

Marquita

Travelled with family and small children
Disliked: Staff & service, amenities
Form the start of checking in the front desk Katie was extremely rude kept accusing me of having a tone which I didn’t which I found very racist. She was very dimmissive of my issues and kept asking do you want a refund several times because I kept asking about the pool closure which was a big inconvenience. My room had to get switched bc the hotel was booked and was not the room that I originally paid for. I would not stay here ever again and in fact would love a refund of my horrible experience
Stayed 1 night in Mar 2024
Response from Joy Mason on Mar 18, 2024
Mrs. Harvey,We're deeply sorry for your experience. We offered a penalty-free cancellation due to the inconvenience. Your refund is being processed with Expedia . We value your feedback and thank you for bringing this to our attention.

10/10 Excellent

Norma

Stayed 2 nights in Feb 2024
Response from AGM on Mar 20, 2024
Thank you for staying with us !

10/10 Excellent

Tia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very family friendly & welcoming
Stayed 1 night in Feb 2024
Response from Joy Mason on Mar 18, 2024
Thank you for your feedback! We're glad you found our place family-friendly and welcoming.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpfull
Stayed 1 night in Jan 2024
Response from Joy Mason on Mar 18, 2024
Thank you for taking the time to review your stay we are glad you enjoyed your time here.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Yvonne

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay. 10 out of 10! We look forward to your next visit!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hot Tub, Hot Breakfast, Good Beach views.
Stayed 2 nights in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay. 10 out of 10! We look forward to your next visit!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel. Great view of the beach, friendly staff, and one if the best breakfasts we have had at a hotel in a while. Tje beds are too small for a couple but the room was great overall.
Stayed 1 night in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay. 10 out of 10! We are replacing our beds in 2024 to queens. We look forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT all around!
Great hotel! Quiet, close to everything, beautiful view. Great breakfast. Kind staff….great place to stay!
Stayed 1 night in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay. 10 out of 10! We look forward to your next visit!

10/10 Excellent

Kathryn

Stayed 2 nights in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

10/10 Excellent

Charlie

Stayed 1 night in Dec 2023

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
On site parking was great. Hotel was clean and staff welcoming. Pool and jacuzzi good size. Gym is small. 2 people max. Great location right on the beach for easy access. Breakfast was good and plenty of it.
Stayed 2 nights in Dec 2023
Response from Joy M on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

8/10 Good

MariJean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location is very convenient and we enjoy staying the propriety, is just that their TV is blurred and the remote control is just not really working when you changing channel.
Stayed 1 night in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we will ensure our engineer team addresses the tv concern

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

10/10 Excellent

Tanika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything.
Stayed 2 nights in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

10/10 Excellent

Rashad

Liked: Amenities
Very quiet and tranquil,!! View was amazing..
Stayed 1 night in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

10/10 Excellent

Kecia

Travelled with family and small children
Liked: Amenities
Enjoyed the stay
Stayed 3 nights in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we are glad you enjoyed your time here at the beach.

2/10 Terrible

Blanca

Stayed 2 nights in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we will continue to work on improving.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from AGM on Nov 21, 2023
Thank You for staying with us!We look forward to serving your future lodging needs.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our stay
Fabulous location. Clean. Nice amenities.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 21, 2023
Thank you for staying with us !!We look forward to serving your future lodging needs.

2/10 Terrible

GLADIS

Stayed 1 night in Nov 2023
Response from Joy Mason on Dec 20, 2023
Thank you for taking the time to rate your stay, we will continue to work on improving overall satisfaction.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joy Mason on Nov 12, 2023
Thank you for the 10 out of 10! We are so glad you enjoyed your time here with us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joy Mason on Nov 12, 2023
Thank you for taking the time to rate your stay with us. I have shared your review and scores with our entire leadership team to ensure we are addressing the areas we were scored in. Your willingness to share your recent experience is genuinely appreciated.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappeared tv system was out for college football most of Saturday. BEN came to the rescue today helping me with a flat tire and encouraging me with his story! It was a good stay, then BEN made it great
Stayed 2 nights in Nov 2023
Response from Joy Mason on Nov 6, 2023
Louis,Thank you for taking the time to tell us about your experience here, we are lucky to have Ben on our team, we look forward to sharing your feedback with him. We are very sorry there was an area outage with Cox that inconvenienced your stay.

6/10 Okay

Kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joy Mason on Nov 12, 2023
Thank you for taking the time to rate your stay with us. I have shared your review and scores with our entire leadership team to ensure we are addressing the areas we were scored in. Your willingness to share your recent experience is genuinely appreciated.

10/10 Excellent

Melany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2023
Response from Joy Mason on Nov 6, 2023
Melany,Thank you for the 5 star review, we are glad you enjoyed your time here.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from AGM on Nov 22, 2023
Thank you for stay with us !We look forward to serving your future lodging needs.

10/10 Excellent

KAREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Joy Mason on Nov 6, 2023
Karen,Thank you for the 10 out of 10! We are so happy to see you enjoyed your time here.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Joy Mason on Oct 30, 2023
Thank you for taking the time to rate your stay. We are glad you enjoyed your time here at the beach.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joy Mason on Oct 30, 2023
Thank you for taking the time to rate your stay. We are glad you enjoyed your time here at the beach.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Beachfront Hotel Stay
Pros: pretty ocean views, great parking, easy check in and out, great breakfast, fun and clean pool/hot tub, convenient to many restaurants/location, spacious room, quiet place with blackout drapes good for sleeping. Cons: loud AC unit, poor water pressure, very firm mattress, no housekeeping for two days, strong deoderizer smell throughout the building, linens were cheap/smoky smelling. Breakfast staff was obviously ready for us to leave as they removed all plates, food, & utensils at 8:59am.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 26, 2023
Thank You for staying with us!I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.We look forward to serving your future lodging needs.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff, especially the morning staff who provided breakfast.
Stayed 3 nights in Oct 2023
Response from AGM on Oct 26, 2023
Thank You for staying with us!We look forward to serving your future lodging needs.

10/10 Excellent

Nicholas

Stayed 3 nights in Oct 2023
Response from Joy Mason on Nov 12, 2023
Thank you for taking the time to rate your experience, 5 out of 5! We are glad you enjoyed your stay here at the beach.

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service
This property was located near the better dining options on the beachfront.
Stayed 1 night in Oct 2023
Response from Joy Mason on Oct 19, 2023
Krista,Thank you for taking the time to review your stay. We are surrounded by some truly delicious local restaurants. We hope to be your hotel of choice when returning to the area.

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023
Response from Joy Mason on Oct 19, 2023
Thank you for the 10 star rating, we are glad you enjoyed your stay with us.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joy Mason on Oct 19, 2023
Thank you for your 5 star rating we are glad you enjoyed your stay with us.

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible! When we first arrived to stay in room 610, yhe room stunk! The ac sounded like a jet engine, and was physically falling apart, with exposed insulation. No one answered the front desk phone when I called. I went down to the front desk to report the problem, and was told " we will send engineering up soon." That was unacceptable and I asked for a different room. After 10 minutes of front desk clerk searching, we were provided room 907. Upon entering the room, the odor was BAD! Someone jad too many parties in that room! The ac unit woild only work for 5 minutes then shut off, and we had to manually turn it back on. Had to sleep with the door open to get air. The beds were very uncomfortable, very hard and unstable. We stayed 4 nigjts, and woke up with a backache, and that was every 2-3 hours! Housekeeping was good. They Checked on us daily and gave us towels. No ice machine. In-room refrigerator ran for 2 hour imcrements, and you had to push the quick cool button in order for it to work. If we wanted water, we had to purchase ourselves. I am a bonvoy member and will cancel it. Will never stay at another one of their properties again!
Stayed 4 nights in Oct 2023
Response from Joy Mason on Oct 19, 2023
Michele, We truly appreciate you feedback and will be addressing these concerns with our department heads.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joy Mason on Oct 19, 2023
Thank you for taking the time to review your stay with us!

10/10 Excellent

Asmeret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient and accessible it is.
Stayed 1 night in Oct 2023
Response from AGM on Oct 15, 2023
Thank You for staying with us !!!We look forward to serving your future lodging needs.

10/10 Excellent

Angie

Stayed 1 night in Oct 2023
Response from Joy Mason on Nov 6, 2023
Angie,Thank you for taking the time to rate your stay with us, we are glad you enjoyed your time here.