Lobby

Reviews of Econo Lodge Airport

2 out of 5
Econo Lodge Airport
3343 N Military Hwy, Norfolk, VA

Reviews

4.6
Rating 10 - Excellent. 23 out of 418 reviews" "
Rating 8 - Good. 55 out of 418 reviews" "
Rating 6 - Okay. 78 out of 418 reviews" "
Rating 4 - Poor. 93 out of 418 reviews" "
Rating 2 - Terrible. 169 out of 418 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Altic

Liked: Staff & service
Television does not work.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Altic,We apologize for any inconvenience you experienced with the television during your stay. Your feedback is valuable to us for improving our services in the future. Please do not hesitate to contact our management team for further assistance regarding this matter.

4/10 Poor

Walter

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Walter, We appreciate your feedback and regret to hear about your experience. It's important to us that all our guests have a pleasant stay. Please feel free to contact our management team directly to further discuss your concerns. Your input is valuable to us as we aim to constantly improve our services.

2/10 Terrible

Esau

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I returned back to my room around 11pm and the keys did not work for my room to get in. I went to the front office and there was a sign that said “will return in 15 minutes” I waited over an hour and no one returned. I had to spend a night at another hotel and spend more money. The following morning the owner said I would be refunded for that night stay. It’s been since Dec.26 and I have still not received my refund.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello Esau,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your room keys not working and the delay in assistance from our front office. Our team will investigate the issue and take appropriate measures to ensure this does not happen again. Regarding the refund, we kindly request you to contact our management directly for further assistance in order to resolve this matter promptly.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were poop marks in the toilet, and dirty footprints on the bathroom floor mirrors were smuggled. Problems with the TV setup could only control volume, and channels manually. I did not leave because my flight was at 6 am and the clerk told me he could not refund my money since I booked online. When I picked up my purse to leave a bug was crawling on it.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Crystal, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Cassady

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Cassady, We're sorry to hear about your experience during your stay. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and strive to improve our services.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello James,Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience at our hotel. Your feedback is truly valuable to us and we hope to welcome you back in the future for another wonderful stay.

2/10 Terrible

Corinna

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 28, 2023
Hello Corinna, We're sorry to hear that your recent stay at our hotel did not meet your expectations. We value our guests' feedback and would like to address any concerns you may have had. Please reach out to our hotel directly so that we can further discuss your experience and work towards a resolution. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Erik,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We strive to provide exceptional service and will address the concerns you raised with our team. We appreciate your feedback as it helps us improve and enhance our guest experience.

2/10 Terrible

Corinna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs, cockroaches, drug paraphernalia left in the room alomg with dirty clothes and trash in the drawers. I had to sweep and mop and clean the entire room. It was a horrible experience.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Corinna, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Craig

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Craig, We appreciate you taking the time to rate your recent stay at our hotel. If there are any specific aspects you would like us to know about your experience, we kindly encourage you to reach out to us directly so that we can address any concerns. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 Terrible

Jeremiah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was unkempt and dirty. The room was not properly cleaned before I entered the room. The covers had burn marks in the nonsmoking room. There were holes in the wall and the paint/baseboard were peeling. A waste of money as I couldn’t stay in the room.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Hello Jeremiah, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness and our team will address the issues you mentioned to ensure they are resolved. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello James,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Enid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheets were Stained, the Door could barely Close the lock was nonexistent. It was a Nonsmoking Room and it smelled like an Ashtray. The Bathtub and Toilet looked like it hadn’t been Washed in Weeks. I requested a Refund and was told to Checkout and go to another Hotel and come back for My Money the next day. To Days later I still did not get to see a Manager which was always unavailable and I am from outta town just visiting My Son who’s in the Navy.
Response from Manager on Sep 25, 2023
Hello Enid,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Irvin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in room
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Irvin, Thank you for sharing your experience. We truly appreciate the insight regarding our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

harvey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty room breakfast not available as advertised
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello harvey, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Feeras

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Terrible
By far the worst experience in a hotel EVER. Tried to sneak in charges not on the website, tried to charge me EXTRA for a non smoking room. No one around at check in time and management staff very very rude. They were cooking their cultural cuisine in the back so the whole lobby smelled terrible. When I got to the room it smelled like WEED even though it was non smoking. The remote didn’t work unless you stood up next to the tv and pointed it behind the screen. I went to call the front desk you can’t. So I called from an outside line and all you get is a busy signal though there are no phones ringing.
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Feeras, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities
Really Bad
Really nasty place…blanket on bed covered in stains and cigarette burn holes, bathroom door evidently kicked in previously and repaired with tape, and smoke detector chirping incessantly and falling off ceiling.
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hello Rob, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Elias

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, and we decided to rent this hotel cuz the breakfast was include we call and they said they don’t have any breakfast. Like if you guys don’t do breakfast you should probably take it out the page where it clearly says you guys do breakfast. I’m really disappointed
Stayed 2 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hello Elias, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Telly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendant didn't refund my money after complaints. I didn't stay sleep in car . It felt safer that room !!!
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Telly, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Poor

edwin

Stayed 2 nights in Jul 2023
Response from Manager on Aug 7, 2023
Hello edwin, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Koffi

Stayed 1 night in Jul 2023
Response from Manager on Aug 21, 2023
Hello Koffi, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Property conditions & facilities
Walked into the room, which had blankets with cigarettes holes and ceiling tile peeling off in the bathroom. Left for a few hours and when I came back, the room smelled like weed because of the people next to me or above me were smoking. No workers on site to complain to. Awful place.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Brian,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Ruth

Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Ruth, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Roach and dirt and unsanitary people
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Jessica,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Kristin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was welcoming and attentive. We booked a non-smoking room. Now typically this isnt a huge deal, but for a non-smoker traveling with my asthmatic daughter, this was something that I had to stand firm on. The first room we got smelled like a wet ashtray. Second non-smoking room we got also smelled. We were on the verge of cancelling and finding another place to stay, but the staff asked us to please try one other room. Thankfully, the room did not have a smoke smell. The decor and setup of the rooms are nice, but not clean! There was "construction" dust all over everything that was not wiped down properly. We found the sheets on the bed were dirty as well. There was, what looked to be, a bloody booger wiped across the fitted sheet around where the pillows lay. Yuk! The entry door was not aligned properly and we had to literally yank it 2-3 times to get it to open everytime! It wouldnt shut all the way unless you slammed it or bumped it with your hip! Needless to say, all of these things trumped the friendly staff and we will not be staying there again.
Stayed 3 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Kristin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

jacqueline

Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello jacqueline, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Marichell

Stayed 1 night in Feb 2023
Response from Manager on Mar 15, 2023
Hello Marichell,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Feb 2023
Response from Manager on Feb 19, 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Patiense

Response from Manager on Nov 7, 2023
Hello Patiense,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations entirely. We appreciate your input and will strive to address the issues raised for future improvement. If you have any further concerns, please contact our management team directly for assistance.

6/10 Okay

Brian

Response from Manager on Nov 8, 2023
Hello Brian,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and understand that you experienced some concerns. We strive to provide a comfortable and enjoyable stay for all our guests. We apologize for any inconvenience caused and encourage you to contact our management team directly to address your specific concerns. We value your feedback and look forward to the opportunity to improve upon your next visit.

6/10 Okay

Tawanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs better staff
Stayed 1 night in Nov 2022
Response from Manager on Nov 18, 2022
Hello Tawanda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
I will nave stay there again
There was a roach on the floor in the middle of the room, and I was also charged twice for my stay.
Stayed 1 night in Oct 2022
Response from Manager on Oct 15, 2022
Hello Anthony,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

Tawanda

Stayed 1 night in Oct 2022
Response from Manager on Oct 5, 2022
Hello Tawanda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Petra

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Airport shuttle doesn't operate in the morning! I guess after 10:00 am The room , even there are some pieces furniture new and nice new flooring, is old, dirty, beat up. The sheets seems to be clean, however, on the end was a weird stain
Stayed 1 night in Sep 2022
Response from Manager on Sep 21, 2022
Hello Petra, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our airport shuttle. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

4/10 Poor

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Aug 25, 2022
Hello Cynthia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

6/10 Okay

Crystal

Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Manager on Jul 29, 2022
Hello Crystal, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4/10 Poor

Sharon

Travelled with family
Disliked: Staff & service, property conditions & facilities
disappointing
The hotel key didn't work - the maintenance guy took a knife and then kicked the door opened and said to leave the handle down. I went to the front desk to let management know that I did not feel safe and he said he would send maintenance to fix it. I said maintenance is the one who took his knife to open the door. Was told that was not maintenance but when he came to the room - He had the same guy with him. He said there was nothing wrong that the battery was going dead but I could still open the door. The room looked clean but there were burn holes in the bed covers. I requested a non smoking room. There was sounds of people beating on doors during the night and also there was a car parked out side the room most of the time I was there. Just did not feel safe but made it through the night.
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello Sharon, Thank you so much for bringing to our attention the issues that you encountered with our keycard. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Jasmin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Manager on Jul 8, 2022
Hello Jasmin, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest hotel room I've ever paid for. The bedding had cigarette burns. There were food labels stuck to the door jamb. The remnants of an incense stick remained sticking out of a lightswitch. Mirrors were splashed with an unknown substance. There were two towels and two washcloths for the four of us andno way to aquire additional towels and washcloths until the next day.
Stayed 1 night in Jun 2022
Response from Manager on Jun 22, 2022
Hello Lisa, Know that your voice is of tremendous importance to us and we value your comments about our towels and your comments about our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for your buck!
Rooms were clean- area was a little sketch. Hotel didn't have breakfast as advertised but there is an Amazing restaurant across the street! Overall Good for one night!
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Dear Guest, Thank you for sharing this experience with us. We truly value you feedback with regards to our area and your comments about our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Leonard

Travelled with family
The room appeared clean for the most part, except there was a musty smell and minor damage and stains to walls in bathroom. The water pressure was also pretty low and made it difficult to use faucet
Stayed 1 night in May 2022
Response from Manager on May 10, 2022
Hello Leonard,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service
Disappointed with random few charges to my mom
When My mother-in-law arrived the lobby was closed and she had to speak with the clerk through the night -time window and he informed her that even though I had payed for her room online she had to pay a one time $3.50 fee to get her room key? That doesn’t sound like it’s standard practice or even make any sense to me to try and extort such a small amount of money out of my mother in law whose not got the best social skills in the first place. I feel like he just used it as an opportunity to take a small advantage of an old woman
Stayed 1 night in May 2022
Response from Manager on May 8, 2022
Hello Anthony, It means so much to have earned your business. We appreciate the feedback regarding our room and comments about our clerk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Bertha, Kingman

Travelled with family
Liked: Cleanliness
Clean room. Microwave and refrigerator in the room . Comfortable bed. Updated room . 3 minutes away from the airport. Male, young clerk was friendly . Strong odor to food in the office . Big truck In the parking lot with old stuff and weird people.
Stayed 1 night in Apr 2022
Response from Manager on May 5, 2022
Hello Bertha, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and your insights regarding our parking. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Katherine

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not enough towels, only 1 channel on TV.
Stayed 3 nights in Apr 2022
Response from Manager on Apr 14, 2022
Hello Katherine,Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were friendly and helpful, beds are comfy. Room was clean. Area is sketchy but well patrolled by police.
Stayed 1 night in Apr 2022
Response from Manager on Apr 5, 2022
Hello Barbara,I am very sorry to learn that you found our location to be inconvenient. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Maurice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dim, dingy, in poor repair, questionable cleanliness
Stayed 1 night in Mar 2022
Response from Manager on Mar 10, 2022
Hello Guest, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Meghan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was a terrible situation beginning at check in. It was not a good experience to say the very least.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 16, 2022
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

4/10 Poor

Mitzi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Items were missing from the room. I should have paid by the hour.
Stayed 1 night in Jan 2022
Response from Manager on Feb 2, 2022
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No
The room was wrecked.....heat didn't work so they gave me a portable heater
Stayed 1 night in Nov 2021
Response from Manager on Dec 10, 2021
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.